Honda of Burlington tried to steal $1000 from us. - Justin
Honda of Burlington tried to steal $1000 from us.
I'll start by saying the sales people we worked with were great. We had no issues with them through the whole process.
We initially opted to buy the service contract with our new car based on what we were told of the terms and conditions. Within a few days we decided to cancel the contract after reading the terms more closely and seeing that they lied to us over the coverage and cost (my fault for thinking there were honest people working at a car dealership). The contract allowed for a full refund if cancelled within 30 days. We sent the cancellation form less than a week after buying the vehicle and it took 4 more weeks to get the check in the mail. When I asked why it is taking so long before it showed up, the excuse I got for the delay was because they wanted to send the license plates and the check at the same time. They didn’t even come in the same envelope so why would you need to send them at the same time? That’s kind of fishy, but ok. When the check showed up I did the math and it was exactly $1000 short. I called and pointed this out and the excuse I got was that their “finance department thought I still owed them money". The receipt attached to the check did not even mention this. It just said "refund for service contract" with the incorrect total. They sent the additional $1000 check out that day, which definitely wouldn't happen if they thought I owed them money.
I find it highly unlikely that they thought I owed them money for over a month and have never called, texted, emailed, or sent a letter to tell me I still owe them money. Then when they are supposed to send me a refund for something else, they decided to subtract it from the refund check and not tell me or document the subtraction on the receipt. I think it’s more likely that they were hoping I wouldn’t notice the difference and they would be allowed to pocket my money like xxxxxxxx.
BUYER BEWARE. THEY ARE NICE TO YOUR FACE BUT THEY ARE TRYING TO STEAL FROM YOU.
Read More