Honda of Kirkland

Shameful sales experience: reneged offers and undisclosed damage I spent three days negotiating a Certified Pre-Owned vehicle, during which I experienced: Reneged Agreement: Two different sales reps gave damage I spent three days negotiating a Certified Pre-Owned vehicle, during which I experienced: Reneged Agreement: Two different sales reps gave conflicting information; a negotiated offer from the dealer was pulled off the table as soon as we accepted, forcing a second round of negotiations.   Undisclosed Damage: This was a Preowned Honda Cerftified vehicle, with a CARFAX showing no accidents or damage, however when we showed up to complete purchase we discovered two substantial windshield chips and a cracked side mirror.  Hostile Attitude: When asked to factor in the glass and mirror damage to the final sales price, the salesperson literally shrugged, asked what I expected him to do, claimed the price of the car had just increased $500, and falsely insisted they had discounted the car by $2,000 when the actual discount was $200. Handed back the key and walked. Dishonest, and completely disrespectful of a customer's time. More

I had a great experience with Honda of Kirkland. The team was knowledgeable, helpful, and low pressure throughout the process. I bought a car, but I never felt like I was being sold one, which made The team was knowledgeable, helpful, and low pressure throughout the process. I bought a car, but I never felt like I was being sold one, which made all the difference. More

The sales person Mike was great, but the finance lady became vicious and mean after I told her no to the warranty and I made her lower my 6% to 3%. She didn’t show me anything on the paperwork after that became vicious and mean after I told her no to the warranty and I made her lower my 6% to 3%. She didn’t show me anything on the paperwork after that I literally had to walk out of the dealership by myself. I went home to figure out when my first payment was, and since I already owned a Honda, I kind of knew what I was looking at. I had signed everything anyways because she was trying to trick me into buying an extended . I lost all privileges after that I was no longer a welcome guest, but hey, I guess that’s part of buying a car. She also tried to trick me by selling the warranty before she told me what my interest percent rate was gonna be.. my credit score is 817. That’s top-tier people don’t back down. Take the very best interest rate you can. More

Dealing with Honda of Kirkland was great. Sid and Barbara were both knowledgeable and helpful and we got the vehicle at a fair price with minimal negotiation. Sid and Barbara were both knowledgeable and helpful and we got the vehicle at a fair price with minimal negotiation. More

Professional, friendly, informative. Listened to what we had in mind and helped us find the right car. Listened to what we had in mind and helped us find the right car. More

Great service. I wish you wouldnt pre-apply the spray coatings. I dont want that stuff I wish you wouldnt pre-apply the spray coatings. I dont want that stuff More

Fair price, easy to deal with. Used car had been gone through, checked out and detailed. Kyle found my glasses and saved them for me. Used car had been gone through, checked out and detailed. Kyle found my glasses and saved them for me. More

Great customer service, great employees, fantastic car purchase experience!! Highly recommend dealership for vehicle purchase purchase experience!! Highly recommend dealership for vehicle purchase More

Very pleasant to work with. Lots of helpful answers to our questions, and no pressure. Lots of helpful answers to our questions, and no pressure. More