Stirling Honda

I’m really disappointed with my experience yesterday. My vehicle had already been serviced and was ready to go, but another car was blocking it in. Instead of moving the other vehicle so I could leave, I My vehicle had already been serviced and was ready to go, but another car was blocking it in. Instead of moving the other vehicle so I could leave, I was left waiting for approximately 45 additional minutes. I understand that things happen, but I don’t understand why I had to sit and wait that long when the situation could have been resolved by simply moving the vehicle that was blocking mine. My time is valuable, and waiting an extra 45 minutes after my service was already completed was extremely frustrating and unnecessary. I expected better customer service from a Honda dealership. I hope management addresses situations like this so other customers aren’t left waiting unnecessarily after their service is complete. More

Highly sales oriented. I felt extremely pressure while just spending time to look. Even after feel uncomfortable they did not stop. I felt extremely pressure while just spending time to look. Even after feel uncomfortable they did not stop. More

I absolutely would NOT purchase a vehicle from Stirling Honda, horrible deceptive sales managers, period! Honda, horrible deceptive sales managers, period! More

When I went to try and buy car 2 weeks ago got runaround from JT (apparently Jared) and when I checked in 2 days later to look at the car he said would be available and he would call me that day he didn't e from JT (apparently Jared) and when I checked in 2 days later to look at the car he said would be available and he would call me that day he didn't even work that day. Another guy gave runaround on a different car. They both acted like they didn't care if they sold me a car or not! So last week I gave my $21k to Bud Clary and they treated me well and with respect. Won't ever deal with Stirling again. More

I walked into the showroom knowing exactly what I wanted. They didn't have the vehicle that I wanted, but they said that they could make another model just like it. I'm not a car expert, and there wasn't eno They didn't have the vehicle that I wanted, but they said that they could make another model just like it. I'm not a car expert, and there wasn't enough time to thoroughly look through everything to see how it compared. One of the very important items I needed was a tow package with a 2 inch receiver. The salesman I was working with assured me that they could make it happen. After nearly a month, the added items were installed, but there was a HUGE problem. A tow package with a 1 1/4" receiver was installed. I told the service department that there must be some mistake. They treated my like I was the idiot because they said that Honda doesn't even make a 2" receiver that fits my car. I had a long talk with the salesman that I had worked with, and he did not take any responsibility for the mistake and showed no remorse. I asked if they could take off the tow package and credit me back, and they said they "couldn't" do it. I went to U-Haul to get the correct receiver, but they really struggled with the install because the removal of the incorrect tow package was very difficult due to the sloppy and poor workmanship by the dealership. All I can say is this... I won't buy another car from Stirling because they are not trustworthy and honest. More

Awful. I purchased a new car outright. I asked the finance guy to call me when they recieved the deposit, he did not. They kept my vehicle 2 days knowing I I purchased a new car outright. I asked the finance guy to call me when they recieved the deposit, he did not. They kept my vehicle 2 days knowing I had no other transportation because the salesman that helped me had his days off. All somebody had to do was give me the keys and let me sign several documents. they aren't a team. The salesman, Taylor then called me on his day off and promised he would pick me up at 10am the following day, he did not. When I called up upset I was told "I don't know what's going on. You're talking to the wrong person " that's not an acceptable answer for a reputable business. The correct answer is "I'm sorry. Let me find somebody who can help you" after yelling at them I was given my keys, singed 2 documents and left. 3 days ago I called about a title question. I was told the finance guy would call me. He did not. Worst place ever More

I drove across state to buy a civic from these people all was good until the finance manager started to harass me into buying a extended warranty! Never have I spent so much and been treated so badly! That g was good until the finance manager started to harass me into buying a extended warranty! Never have I spent so much and been treated so badly! That guy has got to be the owners kid ! Only way he could keep his job! Or son in law either way he has no business dealing with people More

BUYER BEWARE I called Sterling Honda in Longview BUYER BEWARE I called Sterling Honda in Longview Washington about a vehicle listed on the inner net. I was quoted a price of $1300. I told t BUYER BEWARE I called Sterling Honda in Longview Washington about a vehicle listed on the inner net. I was quoted a price of $1300. I told them I would take it. How could I proceed? I would send them a check, give them a credit card whatever they wanted. I offered to pay more since I was out of town if necessary as I really wanted the vehicle. I was assured that was not necessary. The price would be the same. They assured me no one had inquired about it and it would be mine as soon as it was through there process as they had just taken it in and it had not been cleaned. I told them I would have a friend from Washington pick it up for me until I could get there to get it considering they did not have room to store the vehicle until I could arrange to get there. (My family has bought 4 vehicles out of state so we knew the common procedure of purchasing out of state. They then called to tell me it had a few dents and they were planning to repair them. I asked what the difference in price would be. They told me $1,000 less. I told them I would rather wait an have it repaired. They told me it would be ready on Friday September 25. I thought that was quite fast as it was just a few days away. They took my credit card number for a deposit to hold the vehicle. I gladly gave them the number. I made arrangement for a friend to pick up the vehicle, purchase plane ticket for myself and a friend to fly to Washington to drive it home to Arizona October 2 about 1:30 pm I called to see how things were progressing. I was told they were just getting ready to contact me as the car was ready to go. The car would be waiting with a 21 day permit ready to drive off. When I asked about the paperwork being sent I was told they could not overnight it due to COVID 19 (I laughed wondering if they refused all mail) there could be germs on the paperwork. They could not email it as had to be originals. Then I was told if I personally was not there by October 3 at 7 pm they would raise the price of the vehicle $1000. I had to have a credit application even though I was paying cash. I also had to wire them the money that day for the vehicle. When I asked about the total amount due because I was expecting the fee for a temporary license or paperwork to be charged I was then told the price was now $14,000 as they had several people interest in the vehicle at that price. I spent the remainder of the day getting to the bank to wire funds, changing flight, rental car, and motel reservations, along with finding someone to go with me to drive home. I arrived at the dealership about 6pm to find they could not put the vehicle in my company name and they could not get a temporary plate to be able to legally drive the van. I was told they were not able to get a temporary plate due to Washington state law. They gave me the name of a third party where I could get a temporary permit the following day after 10. I actually found one that opened earlier and was told the dealership could have gotten a 45 day permit for the same price they were able to sell me one for 3 days and there was no such thing as a 21 day permit. If I weren’t so desperate for the exact vehicle they had it would still be sitting on their lot. More

The best Car deal I ever made the Salesman Mason Zubrod is excellent ... Down to earth, straight forward kinda guy. Specifically ask for him. Tell him what you need. He WILL the Salesman Mason Zubrod is excellent ... Down to earth, straight forward kinda guy. Specifically ask for him. Tell him what you need. He WILL make you a great deal. More

I recently bought my car @ Stirling from Kris S. He was outstanding to work with. This was my first buying experience on my own and he made the process, not only stress free, but very fun. From the test dr outstanding to work with. This was my first buying experience on my own and he made the process, not only stress free, but very fun. From the test drive to waiting on financing, it was such a smooth process. There wasn’t a pressure, it was more just an exciting experience. He is very knowledgeable. I have since had one friend buy a vehicle from them and guess what? I got $100.00 from Stirling for the referral. She worked with Mason and is very happy with her car and experience. Their service plan is excellent! I will not pay for my first 4 oil changes, as a fun side note. I also worked with Scott, and Nate P. I’ve been loving my car. I’ve bought cars before but I’ve never enjoyed the experience. I never thought I’d look forward to purchasing a car again. And even though I’m a few years away from another car purchase, I am actually looking forward to it. More