Stirling Honda

Unsatisfied I wish I could say that my experience buying a car here was all good, but that is not the case. My wife and I recently purchased from this dealership I wish I could say that my experience buying a car here was all good, but that is not the case. My wife and I recently purchased from this dealership a 2006 Escalade with 115,000 miles on it. During the test drive, I noticed a slight delay in one upshift of the transmission. I mentioned it to the salesman, but he promptly reassured me that the vehicle had gone through their 50 point inspection and was in top-notch shape. So we proceeded with the buying process. As we were heading in to do the paperwork, my wife asked our salesman if the headphones and the remote for the Escalade's dvd player were with the vehicle. He said they were, and we believed him. We negotiated a bit, made a deal, and my wife took the wheel and drove it home. The next day, the transmission started slipping horribly; so we called Stirling Honda, and they told us to bring it back in. The next day, the service department called and told me that the transmission fluid was low, even though this was an item on their 50 point inspection that should have been checked. The service department agreed to flush all the old fluid from the transmission at my request. When we returned to pick up the vehicle, my wife discovered that the headphones and remote for the dvd player were not in the car. Josh, one of the managers, said to take up our case with our salesperson Tim Mcgraw; our salesperson. My wife called him the next day to confront him with the fact that the headphones and remote that he promised were not there. He then told her to find the price for the items, and he would reimburse her. In the meantime, the transmission started slipping again and went out completely in a matter of days. When my wife called the dealership and told them of this, they said that they could not do anything but install a wrecking yard transmission and charge a discounted labor rate, a solution that would be a band aid at best. After a week of my wife going around in circles with managers trying to get something done about it, I finally called the owner of the dealership personally and appealed to him to help with the cost of the repair since the vehicle left the lot with low transmission fluid levels under the watch of his service department. He agreed to pay a portion of what the new transmission would cost. For this I was grateful, and felt that is was fair considering there was no warranty on the vehicle. Now we return to the headphone and remote issue. The salesman told my wife multiple times that the check was in the mail, and she would receive it in a couple days. Finally, after two weeks of waiting, she called him to get to the bottom of the issue. He began to make excuses and tell her that he did not think it was fair to expect him to pay for them since it had to come out of his commission. He said that after he heard we had received partial compensation for the transmission issue, he now felt that we no longer needed compensation for the other items. My wife tried contacting a manager to resolve the issue, but he was unwilling to follow through. More

The Very Best Great people to deal with. No pressure in buying. Straight forward and honest. Negotiable. Scott Persin is the best! We have done business with Scott Great people to deal with. No pressure in buying. Straight forward and honest. Negotiable. Scott Persin is the best! We have done business with Scott in the past and always have been satisfied. We had a very good experience buying from them. Mark & Heather More

This is the worst place I have ever dealt with in my life So I had to get a new car because someone hit my car and totaled it. So as I'm waiting for a insurance check which I said either on Friday or Monday I So I had to get a new car because someone hit my car and totaled it. So as I'm waiting for a insurance check which I said either on Friday or Monday I would be getting it I told them as soon as I get it I would be there to pay. After we got home they called us and asked why we haven't brought the check in and I said that it would probably be Monday because the insurance company hasn't got it yet. So after working a graveyard shift with only 3 hours of sleep I went there and only got the run around. So I called the number that I was given to pay for the car and they didn't have any paperwork from them so I called the finance guy and he proceeded to yell at me on the phone and hang up. His name is Nate. I have never been so mad in my life and have never been treated so badly I will never buy a car there ever again. More

Exceptional customer service Highly recommend Jesse Morris, Sales Rep, Stirling Honda, Longview, WA, if you want knowledgable, stress free purchase in a timely manner. I purchased Highly recommend Jesse Morris, Sales Rep, Stirling Honda, Longview, WA, if you want knowledgable, stress free purchase in a timely manner. I purchased 2019 Honda Fit, whereby Jesse provided best offer and made closing simple and quick. Not only did I get a great deal for a fantastic car, I will also get free oil changes. Definitely worth the trip to Stirling Honda, Longview, you will not be disappointed. B Shipley More

Great Buying Experience Thanks to Jesse and the team at Stirling Honda! They made buying our new car quick, easy and pleasant experience. Jesse is definitely a low pressure Thanks to Jesse and the team at Stirling Honda! They made buying our new car quick, easy and pleasant experience. Jesse is definitely a low pressure, no hassle salesman. Sterling Honda was competitive on the price but when they found out that I had a slightly better price, they met that price. Saved me a couple hours drive. Thanks!! More

Horrible service and follow up customer service is evenworse I brought in my CRV for a routine LOF and minor warranty work that was promised from an earlier visit (since they had to order a part). After 2 and a I brought in my CRV for a routine LOF and minor warranty work that was promised from an earlier visit (since they had to order a part). After 2 and a half hours of waiting, they said it was done. When I asked about the warranty issue they said they didn't do it and immediately took back my keys for another hour and a half of waiting. This 4 hour appointment should have taken a little more than an hour. When I emailed the service manager (Josh Wright) afterward, he asked what could be done to make things better. I wrote back with an idea. After 6 weeks, he hadn't responded, so I tried again. It's been 4 weeks since the second email with still no response. Clearly, Stirling's version of "making things better" means hiding from annoyed customers. I'm not sure that the 2 years of free routine maintenance is worth going back two more times to deal with this inept staff. (And don't get me started on the folks in scheduling...) More

Great Customer Service Great customer service! Professional, Knowledgeable, and friendly. Very reasonable prices. I highly recommend this dealership. I will definitely be Great customer service! Professional, Knowledgeable, and friendly. Very reasonable prices. I highly recommend this dealership. I will definitely be going back to this dealership for servicing my vehicle. More

Very please with the service This is my first tine had a service to Honda Stiring.. all the staffs are very nice and very helpful. The service is very fast and right on the schedu This is my first tine had a service to Honda Stiring.. all the staffs are very nice and very helpful. The service is very fast and right on the schedule. I gave them five stars More

My car buying experience Our new car purchase was a pleasant experience. We had very helpful ,friendly and knowledgeable employees who made the purchase smooth. Your new show Our new car purchase was a pleasant experience. We had very helpful ,friendly and knowledgeable employees who made the purchase smooth. Your new show room was pleasant for transactions and delivery. Thank you. More

Great Super sales experience beginning to end .jesse could not have been more professional. Friendly and curtious throughout the transaction. It was v the m Super sales experience beginning to end .jesse could not have been more professional. Friendly and curtious throughout the transaction. It was v the most pleasant car purchase I have ever had. More