Sold me a Lemon. - willoughbyr55
Sold me a Lemon. Drove used truck 400 miles and now have 6k in repairs required.
Sold me a Lemon - Where do I start? Unimpressed and disappointed. To start I had 2 sales people reach out to me once I inquired about a used vehicle online. Neither of them followed up with me once they found out I was from tri-cities and I told them I did not want my credit pulled to have the car held onto until I could get up there and look at it on the following weekend. I had to find a friend of a friend to get a contact that would get back to me from there. I felt as though they didn’t want to sell me the used truck. 2013 GMC Denali, low miles, now I know why. After making our way up there, and being threatened with “Well, our other Bellevue store is coming to get it, so if you’re not here by 2 pm it’ll probably be gone” - unprofessional to say the least. We got there, test drove it. Decided to buy it. Got hit with a $699 anti-theft fee. Asked them to remove it since the vehicle had been sold from the same dealership already and they already made their money off of it. Plus, it was going to be garaged and I don’t need it. Not my fault they tag all their vehicles; shouldn’t be a cost I have to take on. No avail. They took off $150. Service wasn’t great, they were distracted by losing another customer just before us. Again, they didn’t want to sell, so it seamed. Priced below market, I kept trying to get an answer on why. Something didn’t seem right, I should’ve trusted my gut.
Purchased the truck, and drove it home. After the truck being home for 3 days, the head lights went out. First one then the other. No big deal, easy fix. Then brakes started squeaking. Didn’t match up with the new brakes and rotors service they said they did. Lots of rust. Oh well, price of getting a used vehicle. Then one week of owning the truck, a tick started. Annoying. Checked the oil, quart low. Wow… makes me think their service team didn’t even look at it. Followed by a rough idle, then check engine light, and now constant misfires. Replaced plugs, wires, coils - everything is pointing to them selling me a truck with bad lifters. We bought the truck the Saturday after Halloween and I didn’t even put 500 miles (200 on the drive home) on it and now it’s looking like it needs anywhere from 2,000 to $6,000 worth of work. Two quotes over 6k. Got a phone call from the store manager once he caught wind of my lifter problem through a text messages I answered with when they asked if I wanted my plates mailed. He called during a meeting and asked that I call him back and leave a message if he didn’t pick up. I did, I still haven’t heard back.
So much for trying to downgrade and save money for our new baby coming. Don’t trust this place. If something feels off, it is. Bad business. Sit in there and feel for yourself. The wife and I were there for over an hour, never offered a water, a soda, coffee or anything. Ever driven 4 hours to buy a used vehicle and feel like a nuisance? Just to purchase a lemon? I have… 0/10 do not recommend.
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