Titus-Will Hyundai

Sales department is above average, finance department is average but service department is HORRIBLE. They made me wait 3 hours for a 1 hour service then lied about why it took so long. They finally get it d average but service department is HORRIBLE. They made me wait 3 hours for a 1 hour service then lied about why it took so long. They finally get it done, took 20 minutes then lied again about the complimentary wash and vacuum of the car. How do I know this was a lie? Maybe because my car was dry and the bird poop that was on my windshield when I drove up was still there. The service person practically threw the receipt in my face. They obviously have not heard. Of the phrase customer service. More

My mom purchased a vehicle from Titus will, this is her 4th vehicle from this location. She received a recall notice in regards to electrical issues with the lights. They suddenly stopped working and she i 4th vehicle from this location. She received a recall notice in regards to electrical issues with the lights. They suddenly stopped working and she is unable to drive her vehicle in the morning because the lights are not bright enough to see the road. Titus will gave us an appointment in late October and when we asked to possibly move the appointment up or get a loaner car, we were told, "everyone has problems," and that all of their rentals were broken. This is absolution unacceptable. When asked to speak to a manager, we were stone walled. The service department evaded our questions. The GM and other management here should be fired. More

My son and I went to purchase a 2022 Hyundai Elantra N-series sedan the we saw advertised on Cars.com for $26,850. My son was excited to be purchasing his first brand new car on his own and had his hea N-series sedan the we saw advertised on Cars.com for $26,850. My son was excited to be purchasing his first brand new car on his own and had his heart set on this sedan. When we sat down to do the purchase we were told the price of the vehicle was $29,850. We told them that we saw the car advertised at $26,850 (which is the MSRP) only to be told that Cars.com was a third party advertiser and did not post the correct price. We stated we would purchase the car for the MSRP of $26,850 and were told they would not sell us the car for that price. The salesman stated that the $3000 market adjustment was lower that what Seattle dealers were charging and that if we didn't buy the car then someone from the Seattle area would purchase the car and gladly pay the $3000 market adjustment. We left the dealership without buying the car. My son had saved and gotten at $10,000 cashiers check made out to Titus-Will as the down payment and we were willing to trade our old car (trade value $3800) for only $2000. Needless to say we were very disappointed. We went to Bud Clary in Auburn and bought the same exact car for the MSRP of $26,860. More

This dealership was difficult to deal with uncaring, unaccommodating for families and disabilities. Tried multiple times to set up test drive to purchase or build new (we are serious buyers & told them unaccommodating for families and disabilities. Tried multiple times to set up test drive to purchase or build new (we are serious buyers & told them so) and they couldn’t be bothered. Talked with Jordan and when they weren’t helpful we tried to get a new sales person only to be fobbed off to a trainee because they were too busy. Taking our business elsewhere. More

I shopped for a car two weeks straight. I drove the palisade at 3 different dealerships. I drove 4 other third seat suv’s. I came back to Titus Will to purchase and It was the best buying experience I’ palisade at 3 different dealerships. I drove 4 other third seat suv’s. I came back to Titus Will to purchase and It was the best buying experience I’ve ever had. Came in to see how much they would give me for my trade. They matched another dealer’s price with no hassle. When I left to think about it, they didn’t pressure me or act pushy. Coralie was my sales lady, she knew I really didn’t prefer white and she got me the most beautiful color by trading to another dealership without me even asking. She has 20 years of experience and is so professional with so much knowledge. The finance guy was great. Came back to buy the car 3 days later and it was all detailed, stickers pulled off and full tank of gas. I highly recommend this dealership! More

New car Everything was handled in a professional manner. The dealer staff took away all the hassles of purchasing a new car. Being able to have the Credit Un Everything was handled in a professional manner. The dealer staff took away all the hassles of purchasing a new car. Being able to have the Credit Union paperwork done there saved that extra trip to their office. Loved the whole process! Thank You, Titus will. More

Love my Titus-Will Veloster The dealership was clean, courteous and quick. Our car buying experience was a pleasant one, and we recommend Titus-will for price, knowledge and Cust The dealership was clean, courteous and quick. Our car buying experience was a pleasant one, and we recommend Titus-will for price, knowledge and Custer service. More

New car I have enjoyed working with the employee' s at Titus Will in Olympia, WA. They were all very friendly, and very professional, which made the purchase I have enjoyed working with the employee' s at Titus Will in Olympia, WA. They were all very friendly, and very professional, which made the purchase much easier, and less stressful More