38 Virginia GMC Dealers

I was actually at Southern Kia not Buick. - LYNNE

I was actually at Southern Kia not Buick. The staff was excellent, very courteous and kept me updated on what was going on with my vehicle. Way more pleasant than Kia Virginia Beach.

My experience with Brick Southern dealership was the - befreeinchrist

My experience with Brick Southern dealership was the BEST!! Everyone was very friendly. Very informative. Outstanding customer service!! Thank you.

Fantastic Sales Person Dee . - teabout

Fantastic Sales Person Dee . I am up in age and have hard time understanding new gagets Dee my sales person took the time to explain all the new gagets and how to use them she even took the time to help me set up Chevy app on my phone. The F&I manager was quick and very kind he took the time to explained my warranty options . Everyone was so kind and asked if i had any questions and took the time to help me

I recently had my car serviced at Duke Automotive. - hooknrod

I recently had my car serviced at Duke Automotive. The service I received stretched out for a while (parts availability) and through it all the service department was courteous, informative and helpful. I especially appreciate the interaction I was able to have with the shop foreman and lead mechanic. Very helpful.

My sincerest thanks and appreciation to Logan and the - Ryanjs430

My sincerest thanks and appreciation to Logan and the service department for accommodating an emergency repair. My family and I were on our way back to NJ and towing our camper when the vacuum assist for the brakes failed on our Sierra. By the grace of God we safely made it to their dealership and Logan got the truck diagnosed and repaired within a few hours while my family and I waited in our camper at the back of their lot. Thank you again for all your help and assistance!

Quick, efficient, and so far proving to be very honest. - ricky.cole

Quick, efficient, and so far proving to be very honest. Friendly staffing. Pleasant experience. Thanks!

Service advisor was very professional and provided - josephnjr73

Service advisor was very professional and provided feedback. Very knowledgeable of services provided and informative.

Service was satisfactory car service was done well and in - Gene proctor

Service was satisfactory car service was done well and in timely fashion. Very good job of keeping customer informed of status.

Omar D was welcoming, professional and made the process - Susan F.

Omar D was welcoming, professional and made the process easy. We love our new Buick Envision! Thanks Omar.

Both service and sales are excellent to deal with. - Rmw1957@live.com

Both service and sales are excellent to deal with. Very professional and fair. Highly recommend.

Bought a used Car with 40k miles, w/ a warranty the - jamesduperre

Bought a used Car with 40k miles, w/ a warranty the dealer will not honor now. Changing ownership is the reason given for sticking me with a $560 Bill from another dealer even after CBGMC agreed to pay it upfront. DO NOT purchase anything from these crooks. I have filed a BBB claim and have opened a claim with GM as well. David Pool should be fired, James in service is a great to deal with but it seems this dealer does not care about the customer once they get their money. Horrible business practices. I bought a 70k car and now they are worried the $560 bill will bankrupt them. BUYER BEWARE

I mistakenly left a review last week slamming their - willsonwr

I mistakenly left a review last week slamming their responsiveness with One star. Turns I was using the wrong emails to contact them. Ig nore that post.

Had engine problem while encountered to Florida from - Jimfergusoncartage

Had engine problem while encountered to Florida from Canada. John in service took me in at 8am and said I would be out by noon. Out and on my way at 11.30. Fantastic experience. Would highly recommend them

Andrew is my service advisor and he does a great job. - jsambaldea

Andrew is my service advisor and he does a great job. I had to work with Destiny on my Saturday service and wasn’t thrilled about working with her. I dropped my truck off with Andrew and we went over the services I needed to get, he understood I would be back the following month to get the brake fluid flushed. No pressure with Andrew. Destiny tried upselling services that I already went over with Andrew and selling services that was completed before I left Texas a couple months ago. Not sure if the mechanic really looked at things but just tried to upsell un needed services. After telling Destiny I didn’t need these services and the others I had discussed with Andrew about getting them done the following month she said my truck would be ready in 20 minutes. I arrived almost a hour later just for her to tell me she is busy with 4 other ticket before me and I would have to wait in the waiting room. She never came and got me so I went to inquire if she was done. Really wasn’t happy with this service experience. Tires were rotated but the pressures were not check as they were off between 5-10psi. I hope my next experience will be better. I gave a decent review because Andrew is very helpful and not pushy.

Very satisfied with our experience. - Juliaabel9

Very satisfied with our experience. Ken Irwin treated us great and got us a steal of a deal on a 2024 Sierra!

Harrison was very helpful finding my 2017 Chrysler... - Mark Hall

Harrison was very helpful finding my 2017 Chrysler Pacifica, oing to make a big difference in my business!

Service department scheduled a recall repair, then tried - Kris Stewart

Service department scheduled a recall repair, then tried to upsell for other repairs. They did not call or text to say the truck was ready. Dropped off at 7:30 am, finally went to service department to pick up truck, it was done at 3:00 pm. I left phone messages and texts prior to going back, and asking when it would be done. Receptionist called after I had already picked up the truck. First time at this service department and most likely the last.

The worst. - tomcynlab

The worst. Took my 2020 explorer to have a axle leak fixed and and the top mechanic tell me its not leaking when there was axle oil drenched on the felt bottom cover and dripping from actuator on front axle .I had to drive back to the dealer to show and argue with him where is was leaking.He finally agreed to fix it. After 2 days my vehicle was still outside nothing done .Girl at the service desk was rude and said this place is a xxxx hole. She was waiting on warranty to call back. So i called the my warranty company they said nobody called about anything on my vehicle. I just took my explorer and left.

Gary in the service department always goes above and - Brian

Gary in the service department always goes above and beyond to make the customer happy!

I’ve been a GMC Terrain owner since 2018 and have always - cookds

I’ve been a GMC Terrain owner since 2018 and have always been happy with my vehicle. During a recent visit to the service department for my Terrain’s annual inspection, my mom, who is in the market for a new vehicle, scheduled a 10 AM appointment with Carmelle to test drive a Terrain. We arrived at the showroom at 10:03 AM, but no one was present in the showroom or outside to greet us. After wandering around, Mark eventually entered from the far side of the showroom. I mentioned our appointment with Carmelle, and he informed us she hadn’t arrived yet. Despite this, Mark quickly brought around the vehicle we were interested in, allowing my mom to test drive it without even requesting her driver’s license. While Mark was courteous, the lack of engagement from the rest of the team was disappointing. Upon our return, Mark asked if we had any other questions but didn’t follow up beyond that. Two other employees were seated in a nearby glass office but made no effort to acknowledge us. Ultimately, this lackluster experience led my mom to purchase a different vehicle from another dealership that same day. A more attentive and professional approach could have made all the difference.

Excellent - CJVA

I was in the market for an SUV and decided to purchase a Chevrolet; and I am so glad I did. The entire process was smooth and stress free. The whole Chevrolet team was polite and helpful.

PURCHASE OF LEXUS - Hokie

I was browsing Ramey’s Website and found a pre-owned Lexus which I liked. The Lexus was on their Richlands lot. I contacted them via E-mail to get more information about the vehicle and to discuss pricing. I exchanged multiple E-mails with Sidney Smith and Brandon Sheets. After we had basically negotiated a deal via E-mail, my wife and I traveled to the Ramey-Richlands dealership to test drive the vehicle. While driving the vehicle, we discovered that the windshield had a tiny chip / pit, which the dealership promptly had repaired to our satisfaction at their cost. We then finalized the deal. While visiting the dealership, we met with Brandon Sheets (manager), Christian Yates (sales), Frank Browning (sales), Eugene Hilton (sales), and Chance Moore (finance). All of them were very professional, courteous, friendly, cooperative, and helpful. This was our first experience with the Ramey-Richlands dealership, and it was very positive. We would not hesitate to deal with the Ramey-Richlands staff again for future vehicle purchases.

Had exactly what I was looking for. - rjoe6969

Had exactly what I was looking for. In and out with my new truck with no problems. Large selection for a small.town dealer......

Bought a lifted z71 diesel truck front bumper had some - School bus 111

Bought a lifted z71 diesel truck front bumper had some paint coming off of it the told me at the time of purchase they would take care of it it’s been almost a month now and nothing they won’t even respond to my text buyer beware they say one thing to get you to purchase and after that forget all about you would never purchase another vehicle from them

Staff was friendly and helpful. - aiamendola

Staff was friendly and helpful. We will return when it's time to buy a car for our youngest son!

Another day I sufferAt the fate of your skilled... - Grace

Another day I suffer At the fate of your skilled hands BILL HUDGINS GMC dealership Is a dishonest man My old vehicle was just fine Before I took it to you for work I had no idea you would damage it And lie about it like a jerk I only pray that it will be restored That you would want that too But after I saw your lack of integrity Only God can change someone like you.

Awful experience at the service department. - 2cats

Awful experience at the service department. Not first time that had to take vehicle back for them to fix their mistakes. The service manager does not return phone message and is not easy to work with and does not have good customer service skills. They don't want to take accountability for their lack of knowledge on certain vehicles or when they damage part of your vehicle and then try to claim that is the way it is supposed to look.

We really like the car! - haroldstallard80

We really like the car! The staff at Crabtree are top notch. I have bought Buicks from here before and will definitely be back.

Needed a VA State inspection and they were very fast! - haroldstallard80

Needed a VA State inspection and they were very fast! Will definitely stop back in the next time I am in the area and need something done. Very clean and very nice people there!