A positive experience. - Valerie
A positive experience. Of course, it would have been even more positive if I actually had the car. I think they could have done more to speed up the buying process since I was under a time crunch. They were willing to work through email since I was out of state. It would be awesome if Malloy Ford moved into the 21st century of technological advances and internet shopping where someone from out of state could sign paper work / notarize without the slow snail-mail process. E-signing is a common business practice. Also, not too thrilled with their website advertising, which is deceptive, since the posted price includes all discounts: 1st responder, recent college graduate, ect. All Malloy Fords seem to have a $900 Processing Fee, which is quite high considering it's paying backroom staff for paperwork duties. In other states, there are caps at $100 to avoid this consumer abuse. Can't blame the employees for some of these policies. I still need a car, have money to spend, qualified for financing, and ready to buy ASAP, so any non-Malloy Ford dealers can reach out to me and sell me a car TODAY.
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