WOW! - Hadley
WOW!!! I recently purchased a Chrysler pre-owned Certified 2023 Jeep Grand Cherokee from West Knoxville Chrysler Dodge Jeep Ram and the service was unmatched!!! I had been searching for several months for my next right vehicle for my budget, my lifestyle, and a list of must-haves for my next vehicle. On all my various dealership visits, I brought my father for a second set of eyes and advice. I had experience at other dealerships in Knoxville where my questions felt dismissed, my list disregarded, and, as a woman in her 20s, quite literally ignored. At other dealerships, the car commentary and questions were always first directed to my father, rather than me, the customer.
My experience at West Knoxville Chrysler Dodge Jeep Ram was smooth, positive, and fun! I cannot speak more highly of Adam Hartis and Robert Brooks. Robert listened to my long list of vehicles I had been hoping to test drive, my must-have requests, and utilized their inventory website to curate a list of cars to review and test drive. It was raining; Robert and Adam coordinated bringing several vehicles into the service bay, so I could thoroughly inspect my top contenders. I was able to test drive all the vehicles on my list. As I was upgrading from a 2008 Nissan Xterra, carplay and other technology was of interest to me. Robert aided in connecting my device each test-drive, so I could truly picture myself in the vehicle. After several hours, I had finally made up my mind. I was seriously interested in purchasing the Chrysler pre-owned Certified 2023 Jeep Grand Cherokee. Robert ran through the menu of packages, service ad-ons, and answered every question to my fullest satisfaction. At no point was I pressured into the sale, and I felt informed through each step. I wanted to sleep on it, so Adam agreed that they could hold the vehicle and pull it off the inventory site until that Wednesday. I received a check-in text message from Robert over the course of the hold. He was messaging to see if I had any questions come up. Communication was always timely, clear, and helpful from Robert. I decided to purchase the Chrysler pre-owned Certified 2023 Jeep Grand Cherokee and trade in my 2008 Nissan Xterra. The deal they were offering me was too good to pass up and the buying process was seamless. Adam and Robert worked with me and their bank to ensure I received the lowest possible interest rate and took time recommending different options for insurance. Adam recommended the positive experience he had with his own insurance company, and upon further review I ended up moving my own car insurance to that same company due to his recommendation.
All in all, every interaction with every employee at West Knoxville Chrysler Dodge Jeep Ram was kind, transparent, and authentic. In a world where money and numbers motivate, the culture at West Knoxville Chrysler Dodge Jeep Ram puts people first. West Knoxville Chrysler Dodge Jeep Ram is the “Chick-fil-A” of dealerships, and I recommend West Knoxville Chrysler Dodge Jeep Ram without reservations.
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