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Jones Chrysler Dodge Jeep

Savannah, TN

Overview
Reviews
4.8
381 Reviews
Call Dealership (731) 925-9016

1350 Wayne Rd

Savannah, TN

38372

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Showing 381 reviews

October 21, 2026

I did not purchase my vehicle from this dealership but decided to have my service work done here as it was closer to my home. This was my second servicing trip over the past 3 months. Scheduling has been More

by pluttrell07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with service dept people cant remember all names. Mng was Max
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Oct 21, 2026 -

Jones Chrysler Dodge Jeep responded

After your second service visit in just three months, we’re glad you chose our service department again. Knowing you found scheduling convenient and our staff helpful means a lot to us. We’re pleased our service manager could promptly answer your part question.

October 13, 2026

Great place. .was very thoughtful and helped me resolve all issues quickly..Will definitely use them again More

by Melissasonnier31970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department… Lindsey
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Oct 13, 2026 -

Jones Chrysler Dodge Jeep responded

Knowing that you found our thoughtful service and quick issue resolution satisfying means a lot to our service team. We appreciate your loyalty and look forward to serving your Jeep Gladiator again.

September 29, 2026

Everyone was very knowledgeable and friendly from sales to parts and service. It was a good experience from start to finish . More

by erictweet
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dave Moore, Ashley Crites, Brian Howell, Gage Durham, Ryan Davis, Jessica Mckenzie
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Sep 29, 2026 -

Jones Chrysler Dodge Jeep responded

We’re glad everyone from sales through parts and service could make your used Jeep Wrangler Unlimited purchase feel welcoming and informed. Knowing that the entire process went smoothly from start to finish is rewarding to our team.

September 08, 2026

Ashley was amazing picking us up from enterprise. Answering all questions. Best nationwide prices guaranteed. More

by rustywhunter
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ashley Crites
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Sep 08, 2026 -

Jones Chrysler Dodge Jeep responded

We’re glad Ashley made your pickup from Enterprise effortless and answered every question about your new Ram 1500 purchase. Knowing you felt confident in our nationwide price guarantee means a lot to us.

August 24, 2026

Bought a jeep from them and it was an excellent experience. There was an issue with the jeep and they picked it up from my house 2.5 hours away and fixed it for me. I would highly recommend Jessi More

by Shannon P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Mckenzie
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Aug 24, 2026 -

Jones Chrysler Dodge Jeep responded

Shannon, thank you for taking the time to share your experience. We are very sorry to hear about your frustration and understand your concerns regarding the vehicle's alignment and the challenges of living several hours away from our dealership. Our team has been attempting to reach you because we genuinely want the opportunity to discuss your situation and work toward a resolution. Customer satisfaction is very important to us, and we're disappointed to hear that your experience has left you feeling otherwise. At your earliest convenience, please contact me directly: Tania Tasker Marketing and PR Director Jones Motor Company (703)-577-4521 I would appreciate the chance to speak with you personally, better understand the circumstances, and explore what options may be available. We value your business and would welcome the opportunity to rebuild your confidence in our dealership. Thank you, and I hope to hear from you soon.

Aug 24, 2026 -

Shannon P responded

I have been having conversation with David Moore your GSM and he is trying to give me crap answers about money that they didnt charge me in the deal..basically he is not going to make the situation right and you guys have lost a customer!!

Aug 26, 2026 -

Jones Chrysler Dodge Jeep responded

Shannon, we are sorry that you remain dissatisfied with your experience. As previously discussed, we offered to correct the alignment concern at no cost to you, and that offer remains available. We understand that the distance from our dealership creates an inconvenience, and we regret that this has impacted your ownership experience. Throughout the purchase process, all terms and fees were disclosed and acknowledged in the signed paperwork. While we may disagree on certain aspects of the situation, our goal has always been to find a reasonable resolution. We appreciate your feedback and wish you the best moving forward.

Aug 26, 2026 -

Shannon P responded

You are correct on the terms being presented and i was told that i had 3days or 300 miles, but when i asked about returning the vehicle, because of the alignment, I was told the 3 day return didnt apply to me since it was delivered. And not all fees were told to me like you state, i was never told about the delivery charge until i spoke with the GSM David Moore and he tried to use that as leverage for not doing the right thing and fixing the alignment closer to my home instead of coming all the way back to your dealership. I was also told that i could inspect and drive the vehicle, before your drivers left to make sure i wanted to keep vehicle, since i bought it remotely. That didnt happen, because your drivers handed me paperwork, had me sign one form and then took off. This all could have been avoided if your driver that delivered it, tech that inspected it or the sales person who drove it to get me a video would have said something about the alignment, before it was delivered to me. They all 3 drove the vehicle and a person with no car experience can tell that it pulls bad to the right. It is ok, because i already fixed the alignment....i posted this, because i want other potential buyers to have caution when dealing with your dealership.

July 24, 2026

This was my 2nd time buying a vehicle from here in the past 5yrs. I occasionally use them for maintenance so have nothing but good thkngs to say all the way around from Customer Service, Salesman (Brian) More

by b2kmill
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Howell, Destiny White
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Jul 24, 2026 -

Jones Chrysler Dodge Jeep responded

We’re thrilled you chose us again for your used Ram 2500 and ongoing maintenance. Brian and Destiny will be happy to hear your feedback. Whenever you’re ready for your next truck, we’ll be here to help.

July 24, 2026

They were great to work with the truck is great and it was delivered in great shape More

by Kim.David.Horner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gage Durham
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Jul 24, 2026 -

Jones Chrysler Dodge Jeep responded

It’s great to know that Gage and our team made purchasing your new Ram 2500 smooth and easy. We’re happy the truck arrived in excellent condition and that you’re enjoying it. Thank you for the five-star rating and for choosing us.

June 25, 2026

Very friendly and caring dealership take very good of there customers and the staff was excellent More

by anthogrego6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Moore, Anthony Benton, Ryan Davis, Destiny White
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Jun 25, 2026 -

Jones Chrysler Dodge Jeep responded

Thank you so much for your kind words, anthogrego6! We truly appreciate you taking the time to share your experience with Jones CDJR. It means a lot to us to hear that our team made you feel welcomed and well cared for—providing friendly, attentive service is always our goal. We’re grateful for your support and look forward to helping you again in the future!

June 19, 2026

I was in a pinch. They understood. Worked me in earlier than expected. Had the part in stock and had me back going in less than 24 hours. More

by cmatlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie in service
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Jun 19, 2026 -

Jones Chrysler Dodge Jeep responded

Thank you for letting us assist with your Dodge Ram 2500 on short notice. We’re glad we could fit you in early and have the part ready so you were back on the road in under a day. We look forward to helping again whenever you need service.

June 06, 2026

My sales person, Ashley, worked diligently to find the right Jeep Gladiator for me. No pressure at all and got me the best price too. More

by daniel.groh50
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ashley Crites
Print
Jun 06, 2026 -

Jones Chrysler Dodge Jeep responded

Hearing how Ashley worked diligently and pressure-free to get you into the right Jeep Gladiator at a great price delights us. Enjoy your new Gladiator and reach out any time we can assist you further.

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