I purchased my 2018 Buick Enclave new from this - vsbarb
I purchased my 2018 Buick Enclave new from this dealership and have always taken it back to them for service, even when the warranty had expired. I love my car and it has serviced me well. So I want to take good care of it. Through the years I have had many service advisors assist me for the routine and scheduled maintenance that’s needed. I have requested someone only to find out they had either left, they were on vacation, etc. so up until now I have only developed a trusting relationship with the dealership itself. My recent visit brought me in for a Tire Monitoring System problem. I had called ahead for an appointment and through a couple of conversations I was prepared to possibly leave my car for a couple of days. Howard Bush was my service advisor that day. He is a long time employee at this dealership and that speaks for itself! After he made sure the part that was needed was in stock, he made me feel comfortable and confidant it wouldn’t take as long as expected to replace the sensor. Within an hour my car was ready! But, I had another concern. I have relatively low mileage and would like to keep my car as long as possible. I asked Howard about extended warranties which had been a concern for me since I was getting so many reminders in the mail from different companies. So he actually escorted me to the finance director, Patrick Clayton, just to “gather some information”. I spent much time with him discussing my options and never once felt pressured. Long story short, I left the dealership that day thankful for Howard and Patrick and with a peace of mind about the future care of the car that I love. And I will always request Howard as my service advisor from now on!!
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