Re: Formal Complaint – Buyback/Trade‑In Offer on Near‑New - csm.pagan
Re: Formal Complaint – Buyback/Trade‑In Offer on Near‑New Ford F‑150 Platinum
Dear Mr. Hood,
I am writing to formally complain about my recent experience at Koch 33 Ford concerning a buyback/trade‑in offer on a Ford F‑150 Platinum I purchased from your dealership.
Background
• I purchased a Ford F‑150 Platinum at Koch 33 Ford.
• I traded in my vehicle for $8,500 and paid an additional $7,500 in cash, then financed approximately $65,000+.
• After only two months and about 800 miles, my wife was unable to drive the truck and we needed to exit the deal.
What happened
I returned to Koch 33 Ford and asked what you could offer if the dealership bought the truck back. Given that the vehicle was practically new, that you had already sold my trade‑in and received my $7,500, and that you would resell the F‑150 at a profit, I requested anything over my finance amount (i.e., $65,000–$67,000).
Your team offered $62,400—more than $2,600 below what I owed—despite the minimal time and mileage. When I asked why you could not offer a figure in the $65,000–$67,000 range, I was told no, with no satisfactory explanation. To me, this felt one‑sided and exploitative, especially after you had already benefited from my trade‑in value and down payment.
Why this is a problem
I understand dealerships must maintain margins. However, offering thousands under the finance balance on a near‑new vehicle with 800 miles—after already taking my trade and cash—appears unreasonable and damages trust in your dealership. It also creates a significant financial hardship for me, as I am left responsible for the difference.
Read More