14 Ohio BMW Dealers

Andrew was very professional and helpful when explaining - RENATTA102

Andrew was very professional and helpful when explaining the service I needed for my vehicle. Andrew kept me informed every step of the way.

The contact person was excellent. - Nicey

The contact person was excellent. The loan process was not long. Excellent service. Nice car

Good buying experience. - Sudesh.kumar

Good buying experience. Management and sales people are customer centric. Special thanks to Chris and Damien.

Jordan in the Parts department is absolutely stupendous. - Chrisman60

Jordan in the Parts department is absolutely stupendous. He is professional and definitely knows BMW parts. He went out of his way to assist in finding parts we needed. Thank you Jordan for doing excellent work. You deserve huge recognition for doing a great job.

We were traveling to see our daughter in Avon Lake, OH - phillip.a.gossel

We were traveling to see our daughter in Avon Lake, OH and hit a deer in NY. The deer and my wife,'s 2009 328i did not fair very well. She loved that car. So I reached out to Classic BMW and John Holschuh helped with the purchase of a low mile 2008 335 I hardtop convertible 6 speed. Classic BMW and the whole staff were very professional, well organized and friendly. The registration for NH was seamless and transparent. John, well done and thank you again. Phil. & Deb Gossel

The dealership had a very diverse inventory of new & used - chuck

The dealership had a very diverse inventory of new & used bmws for me to look at. And the salesman I selected Ken Delk exceeded my expectations and eventually decided to buy 2023 BMW X4 M40i. And additionally when I brought my girl friend to review the car Mike Delczeg explained & showed us many of the technology features we were looking for. I would rate my overall experience at BMW Westlake as extraordinary and would 100% recommend them.

In November I talked to salesman Jon Ogden about a Used - DC

In November I talked to salesman Jon Ogden about a Used Genesis he had just taken in on trade. Kept telling me he had been a salesman for 40 years at dealership. I told a him I knew Mark Sweeney from the lake we live on in Indiana. Sounded like a good start.He did send a brief video on car but it had to go to detail shop first. I ask him to send me 2 pictures of dents scratches or wear on car . He said no problem. I did receive a proposal on cost of car and I said I didn’t want the paint protectant or EPAP coverage. He said he would need to check with his Manager but never followed up. I contacted Jon again and said I hadn’t received any pictures on car yet , I was in Florida dealing with hurricane issues and was planning on sending my wife back to purchase the car..supposedly the car was still in detail shop! Waiting to finish. Started to get a bad feeling about Jon n dealership so I called 10 days later and Jon said it had sold! Jon said they sell over 100 cars a month, I really didn’t care about that , he was supposed to be my salesperson. I wouldn’t recommend this salesman if you want to close the deal. Wonder what Jon would have told my wife when she went in to buy the car especially when she was going to drive it back to Indiana and fly back to Florida!!

This was my first visit for service at Kelly, I have been - MyBMW

This was my first visit for service at Kelly, I have been going to the other BMW WANT dealer on the other side of town. (Good riddance). I needed an oil change and suspected my 2016 with 143k needed a front wheel bearing replaced. Zac was very good at listening to my concern, and indeed the wheel bearing was the issue creating a humming noise. Zac was good at keeping me informed and the work was completed on time and the checkout was quick. Kelly is my new place for service.

Steve Johnson was great to work with in the process of - depbmoc

Steve Johnson was great to work with in the process of leasing my new XM label. He and his team made it pleasant to receive this beast.

🎯-Marvin Coleman such a true Professional. - burudi

🎯-Marvin Coleman such a true Professional. Took his time to listen Time took his time to listen and understand my situation more Importantly I felt Marvin genuinely did everything in his power to help me. 🧠- My BMW genius Ryan Vinci is literally a walking google when it comes to BMW. There is nothing Ryan doesn’t know about Beemers. My over experience was a 10 plus highly recommend. Everyone at the dealership was super friendly and gave me the red carpet treatment.

Service department went above and beyond to make - DGKov

Service department went above and beyond to make replacing my seat cover under warranty easy. I had to adjust the appointment multiple times and they were always able to accommodate me

This was an awesome experience. - Cindy S

This was an awesome experience. Orlando was great at helping me get what I wanted and Jonathan the genius was so knowledgeable and very helpful in helping me learn the car. I would recommend Evans to anyone who needs a car.

With the reputation BMW has, my experience is completely... - bvjessie

With the reputation BMW has, my experience is completely inexcusable. i seem to be stuck between 4 dealership shifting blame for unresolved and shoddy work related to the same matter. as a crisis nurse, I have been traveling to various assignments due to cold-19 and I'm not getting the support in finally getting the issue addressed once and for all. Each dealership has provided me a different remedy for the same issue which hasn't been resolved AND each dealership points fingers at prior bmw service department for shoddy/incomplete/low quality work. It only has been serviced at bmw and it seems that there's no quality assurance across the brand. In addition, It seems to me that this was a known issue with the vehicle, but nobody diagnosed it correctly until after the warranties I purchased had expired. Is that how business is run by BMW? Avoiding diagnosing issues correctly until after warranties have passed so they can avoid paying for the repairs and instead passing that cost to the customer? I first addressed this issue 2 days after purchasing the car at Voss village of bmw. It has taken this long and multiple trips to different BMW dealerships. I need this issue resolved and paid for as soon as possible and I appreciate your timely response and resolution.