133 North Carolina Ford Service Centers

Al Sirkin is an awesome maintenance rep. - carlerlandson1

Al Sirkin is an awesome maintenance rep. His knowledge is outstanding and he is friendly

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Kevin was great to schedule my appointment and take care - james@plantsdirectmb.com

Kevin was great to schedule my appointment and take care of my service in a timely fashion.

buying, owning and maintaining vehicles is always a huge - no name

buying, owning and maintaining vehicles is always a huge expense and a pain; however, Jim Flickinger at Town and Country Ford is a very honest, helpful person in their sales dept. Overall, the company's owner must be great too because he/she makes the decisions and seems to always decide what's right for the customer. Honest and fair. 5 stars.

The folks in the service shop on LeJeune Blvd were - strict_weavers0z

The folks in the service shop on LeJeune Blvd were friendly and professional! The comfy chairs and couches in the waiting room are an upgrade from my previous waiting room experiences! They could benefit from ambient lighting and moving away from the fluorescent lighting in those areas but it didn’t detract from my experience.

I was scheduled quickly, the quality of work was - Let

I was scheduled quickly, the quality of work was excellent, and the people were friendly, knowledgeable and courteous.

All was good except for the grease hand prints on my hood - markbj12564@netscape.net

All was good except for the grease hand prints on my hood on my just washed truck

I had a wonderful time at this dealership, thank u Mr. - ogtyrone53

I had a wonderful time at this dealership, thank u Mr. Lenny Stevenson was a number one salesman.

Service department (Lovanda/John) provided outstanding - stanv77

Service department (Lovanda/John) provided outstanding service in getting my 2019 F150 cam phasers replaced in record time. I was kept updated on the status, service tech worked on Saturday to complete the work and recognize my truck needed brake routers turned and gave me a fair price for the work, and I’m planning to return to Franklin Ford for my service work.

Great Services. - Johnny

Great Services. Great dealership. Did a good job on my F150 service department. And a new work van.

I had the opportunity to visit the dealership for routine - harris_wendi

I had the opportunity to visit the dealership for routine maintenance and while ,there decided to look into getting a new vehicle. Craig, one of the sales consultants took the time to sit down and see what vehicle I might be interested in. I decided to go ahead and get the process started. He was professional and very helpful. The whole team at Crossroads were awesome. I would recommend Craig and the Crossroad team to help you get the vehicle for you.

Have been doing business with them for years. - brendaj

Have been doing business with them for years. Very satisfied .Service department does great job on anything that needs fixing.

We cannot express our gratitude enough to this dealership - kbuie

We cannot express our gratitude enough to this dealership for their support and assistance with our car. They went the extra mile and served us well. We will definitely return.

So far, after 2 service visits, I am as happy with King - vd1969

So far, after 2 service visits, I am as happy with King Ford’s service dept as I’ve ever been with a dealer’s service dept. Each advisor I’ve worked with has been forthcoming and specific about both the work I’ve requested and a couple of other items that needed attention. Prices have been in line with what I’d expect. I love my F-150 King Ranch and want to keep it in top shape!

Thank you for attending to my need and informing me of - Bestie

Thank you for attending to my need and informing me of what I would need to do next for the safety of others and myself. I only wish I was informed of my cost with tax included. Thank you again

Always good service. - Tony

Always good service. I haven’t had any major work done e yet. I feel the work will be done well, but I’m unsure about the pricing. I use to coupon for oil change and appreciate it.

We were very pleased with our service all were very - Muffin

We were very pleased with our service all were very professional and polite. The service department goes out to help and answer all concerns you might have. We recommend Ford and their service department highly.

Very friendly and courteous. - Dsjrose2000

Very friendly and courteous. Was able to make an appointment on my time. All work finished in the same day with no surprises. I’d recommend this Dealership to anyone.

The folks at Ken Wilson have always done their best to - scott.cooley

The folks at Ken Wilson have always done their best to take care of my needs.

Capital Ford Lincoln is the best in sales, service and - bbpb

Capital Ford Lincoln is the best in sales, service and personnel. I love, love everything about this dealership.

Service was great and fast very informative about any - Will

Service was great and fast very informative about any service or repairs needed I really like the professionalism of the technician I feel secure if he does the service

The customer service was wonderful, and they were on - yvonne_dominion

The customer service was wonderful, and they were on point with everything I needed done!

Very efficient and friendly service. - marvink0976

Very efficient and friendly service. Had an appointment and there were no delays. The customer waiting area was clean with very comfortable seating options.

Always friendly and curtious, they got my vehicle in - Lcraven88

Always friendly and curtious, they got my vehicle in quicker than I was expecting for service.

Very clean Professional Felt I mattered to them more - juju

Very clean Professional Felt I mattered to them more than a customer with a problem Did as they said Very friendly

I habve purchased 3 new cars from this location. - kristens1968

I habve purchased 3 new cars from this location. They are truthful and transparent about what to expect, and their service team is stellar. They don't "upsell" unnecessary service perks but they do let one know when something is coming down the line that will need attention, so you can start to save $$$ for the expense.

Everyone is always courteous, friendly, nice and helpful. - Kirchjam

Everyone is always courteous, friendly, nice and helpful. Always a good experience here. You always feel welcome here.

They always do a great every time I am there. - Bud

They always do a great every time I am there. I appreciate how thorough and responsive they with any concerns I might have.

Recently Crossroads Ford in Lumberton performed a major - JamesC

Recently Crossroads Ford in Lumberton performed a major repair on my F150. The dealership diagnosed the issue, explained what would be required, explained the cost, and scheduled a date to do the work. I am very pleased with the work performed and the fair cost. Special thanks to Mr. Lovin and Mr. Sealey in the Service Dept.