133 North Carolina Ford Service Centers

Al Sirkin is an awesome maintenance rep. - carlerlandson1

Al Sirkin is an awesome maintenance rep. His knowledge is outstanding and he is friendly

Outstanding! - dunsmoremichael61

Outstanding! I wish you had car wash/cleaning with service. Otherwise I was treated outstandingly

Chris Nealy is the absolute best service manager I have - wag2065

Chris Nealy is the absolute best service manager I have ever encountered. Thank you so very much!! He’s amazing.

buying, owning and maintaining vehicles is always a huge - no name

buying, owning and maintaining vehicles is always a huge expense and a pain; however, Jim Flickinger at Town and Country Ford is a very honest, helpful person in their sales dept. Overall, the company's owner must be great too because he/she makes the decisions and seems to always decide what's right for the customer. Honest and fair. 5 stars.

The folks in the service shop on LeJeune Blvd were - strict_weavers0z

The folks in the service shop on LeJeune Blvd were friendly and professional! The comfy chairs and couches in the waiting room are an upgrade from my previous waiting room experiences! They could benefit from ambient lighting and moving away from the fluorescent lighting in those areas but it didn’t detract from my experience.

Been dealing with this location over 30 years. - rkight01

Been dealing with this location over 30 years. Very pleased with the service to keep returning!

All was good except for the grease hand prints on my hood - markbj12564@netscape.net

All was good except for the grease hand prints on my hood on my just washed truck

I had a wonderful time at this dealership, thank u Mr. - ogtyrone53

I had a wonderful time at this dealership, thank u Mr. Lenny Stevenson was a number one salesman.

Service department (Lovanda/John) provided outstanding - stanv77

Service department (Lovanda/John) provided outstanding service in getting my 2019 F150 cam phasers replaced in record time. I was kept updated on the status, service tech worked on Saturday to complete the work and recognize my truck needed brake routers turned and gave me a fair price for the work, and I’m planning to return to Franklin Ford for my service work.

Great Services. - Johnny

Great Services. Great dealership. Did a good job on my F150 service department. And a new work van.

I had the opportunity to visit the dealership for routine - harris_wendi

I had the opportunity to visit the dealership for routine maintenance and while ,there decided to look into getting a new vehicle. Craig, one of the sales consultants took the time to sit down and see what vehicle I might be interested in. I decided to go ahead and get the process started. He was professional and very helpful. The whole team at Crossroads were awesome. I would recommend Craig and the Crossroad team to help you get the vehicle for you.

Have been doing business with them for years. - brendaj

Have been doing business with them for years. Very satisfied .Service department does great job on anything that needs fixing.

So far, after 2 service visits, I am as happy with King - vd1969

So far, after 2 service visits, I am as happy with King Ford’s service dept as I’ve ever been with a dealer’s service dept. Each advisor I’ve worked with has been forthcoming and specific about both the work I’ve requested and a couple of other items that needed attention. Prices have been in line with what I’d expect. I love my F-150 King Ranch and want to keep it in top shape!

We cannot express our gratitude enough to this dealership - kbuie

We cannot express our gratitude enough to this dealership for their support and assistance with our car. They went the extra mile and served us well. We will definitely return.

Tindol Ford Truck Shop is always a pleasure to do - fletcher1928

Tindol Ford Truck Shop is always a pleasure to do business with. Very thorough and caring. Especially Neal Hyder mechanic, and Scott service writer. 👍

Outstanding service! - Jeff

Outstanding service! They can and picked up by truck. Serviced it and delivered it back to me!

We were very pleased with our service all were very - Muffin

We were very pleased with our service all were very professional and polite. The service department goes out to help and answer all concerns you might have. We recommend Ford and their service department highly.

I this dealership is very helpful company, that I was - Larry

I this dealership is very helpful company, that I was kept informed concerning my repair to my sunroof on my F150 Limited. I am. Appreciate and I'll recommend crossroad dealership to all my friends.

They promptly and efficiently took our car in and went - ashleybjones16

They promptly and efficiently took our car in and went above and beyond to fix it and to get ford to assist with covering part of our repair. They communicated in a professional and timely manner every step of the way with expectations. We will return for any future repair needs.

The folks at Ken Wilson have always done their best to - scott.cooley

The folks at Ken Wilson have always done their best to take care of my needs.

The commercial side of the shop is fantastic, they work - fontaineg

The commercial side of the shop is fantastic, they work hard to diagnose the problem, are quick to get the estimate and schedule the work promptly.

Very efficient and friendly service. - marvink0976

Very efficient and friendly service. Had an appointment and there were no delays. The customer waiting area was clean with very comfortable seating options.

The customer service was wonderful, and they were on - yvonne_dominion

The customer service was wonderful, and they were on point with everything I needed done!

Always friendly and curtious, they got my vehicle in - Lcraven88

Always friendly and curtious, they got my vehicle in quicker than I was expecting for service.

Made service appointment, took vehicle in ,signed in and - Bigmikenc

Made service appointment, took vehicle in ,signed in and service was completed promptly. Service advisor was friendly and explained everything thoroughly. Pleased with my experience.

As usual, excellent service and communication from the - goldingirl10

As usual, excellent service and communication from the service department. What started out as a potential disaster turned out being relatively simple.

Everyone is always courteous, friendly, nice and helpful. - Kirchjam

Everyone is always courteous, friendly, nice and helpful. Always a good experience here. You always feel welcome here.

They always do a great every time I am there. - Bud

They always do a great every time I am there. I appreciate how thorough and responsive they with any concerns I might have.

Recently Crossroads Ford in Lumberton performed a major - JamesC

Recently Crossroads Ford in Lumberton performed a major repair on my F150. The dealership diagnosed the issue, explained what would be required, explained the cost, and scheduled a date to do the work. I am very pleased with the work performed and the fair cost. Special thanks to Mr. Lovin and Mr. Sealey in the Service Dept.