Crossroads Ford of Wake Forest

Over and above on my experience with a warranty issue on a rear door window regulator that would not operate along with having grandkids in town that had to sit in the backseat in car seats. Actually give t a rear door window regulator that would not operate along with having grandkids in town that had to sit in the backseat in car seats. Actually give them a 15 out of a 10. More

Called the service department due to engine noise when cold starting. They gave me an appointment date and stated they would order the parts needed estimated cost $5000.00. I brought the truck in, they ca cold starting. They gave me an appointment date and stated they would order the parts needed estimated cost $5000.00. I brought the truck in, they called and stated they missed diagnosed the issue it was an issue with the turbos. They need one more day to get the parts and install same, estimated cost $500.00. WOW, they saved me $4500.00. Danny stated he didn't want to put the originally ordered parts in if that wasn't going to fix my issue. Great communication throughout the process. Danny will be my go to guy in service if needed again. I thanked him for his honesty..... More

Great experience, they gave me a great offer on my trade in, would highly recommend! in, would highly recommend! More

I used Crossroads of Wake Forest internet sales. Within minutes Alex Cramarossa made contact regarding the 2024 Ranger I had inquired about and was promptly given an out the door price. I replied Within minutes Alex Cramarossa made contact regarding the 2024 Ranger I had inquired about and was promptly given an out the door price. I replied asking about price matching another dealer and with in minutes the deal was made. With in two days I made the two hour drive and took delivery. I have bought several vehicles over the internet and this was by far the easiest. I highly recommend Alex and Crossroads of Wake Forest. More

Great service, friendly, courteous, effective and timely. You just can't find better any where any time. You just can't find better any where any time. More

Great sales team, low stress and efficient buying process. They have a large selection of vehichals comppared to other area Ford dealers. process. They have a large selection of vehichals comppared to other area Ford dealers. More

Service was easy and fast . Personnel was very friendly answering all question I had. Place was very clean Personnel was very friendly answering all question I had. Place was very clean More

Service department is awesome. The turn around was 2 days. The associate was outstanding. Will be back if needed The turn around was 2 days. The associate was outstanding. Will be back if needed More

In the past, I believe for various general maintenance (Brakes, oil changes) the cost seemed to be in line. Recently, when I went to get my oil changed< i asked about what they called "The Works". I asked (Brakes, oil changes) the cost seemed to be in line. Recently, when I went to get my oil changed< i asked about what they called "The Works". I asked what the difference would be between the oil change and the works I was told about $10 more. Although the also did the tire rotation, checking the fluids (See below). If I only needed an oil change, it should not as much as the $10 less. The Works Package* Synthetic Blend Oil Change and More Tire Rotation and Pressure Check Brake Inspection Vehicle Checkup Fluid Top-Off Battery Test Filter Check Belts and Hoses Check Also, they indicated I would needed to replaced the "Lug Nuts" because they were getting swollen. Finally they indicated I had a very minor oil leak in a gasket and I needed the rear brakes replaced very soon. The cost for these items would be almost the monthly cost of buying a new car; which they try to entice me to "Upgrade to a new car by their frequent emails . I have decided to find a good reliable local dealer who I can get good and reliable maintenance without getting the "Upsell" for a new car. More

The salesman was excellent to deal with. It was a low pressure situation. Much appreciated ! It was a low pressure situation. Much appreciated ! More