12 North Carolina Genesis Dealers

A great experience staff was very helpful. - J.f.kasprz

A great experience staff was very helpful. Kudos to Tamryn who knows the business and made the experience very pleasant

Service was great thank you to my salesman Farrid in the - officialjojosgoodeatsclt

Service was great thank you to my salesman Farrid in the whole team 💙🦋💜 color is Dope G70 gang gang lol

experience was very professional and - TOM

experience was very professional and friendly efficient process very knowledgeable cost effective did what they promised

I was in the final stages of purchasing a vehicle from - jbarbs

I was in the final stages of purchasing a vehicle from this dealership out of state. Within 24 hours, we had worked through the trade-in value, vehicle pricing, extended warranty, and nearly every detail of the transaction. I had one final question for the finance department, but they were unavailable, so our conversation continued the following morning. I spoke with finance, received the answers I needed, and was ready to move forward with the purchase. I simply asked for an email confirming our discussion so we could finalize the paperwork. That email never came. Instead, I received a text informing me that they had sold the vehicle to someone else. When I expressed my disappointment, the response was, “You didn’t give me a deposit.” At no point was I asked to provide a deposit to secure the vehicle. Had that option been presented, I would have gladly done so. After investing the time to negotiate and finalize virtually every aspect of this purchase, I find the lack of communication and professionalism incredibly disrespectful. I understand dealerships are in the business of selling cars. But there is a right way to conduct business, communicate expectations, and treat customers. This wasn’t simply a lost sale. It was a complete failure in customer service, communication, and basic professional courtesy. Extremely disappointing experience. I would not recommend this dealership.

This review is longer than originally intended, so I'll - mikeweneta

This review is longer than originally intended, so I'll insert this TL;DR version of my experience at Genesis of Winston Salem: After the prepurchase inspection, I decided to charge up in the parking lot for the trip home. As I was pulling out, Stacy was leaving at the end of the workday. She asked if I was happy with my choice, and my answer was a reflexive and enthusiastic "Absolutely!", and applies to both Genesis, and Genesis of Winston Salem. I was highly impressed with the people at Genesis of Winston Salem and Genesis writ large. Stacy was fantastic to work with, as she kindly guided me through the process. I was grateful for her willingness to discuss her observations about the vehicle I had purchased and walk through the results if the inspection. She is a remarkable brand ambassador and a joy to work with. Matt assisted me with the car even before I checked in, and after the inspection I appreciated the fact he took time to show me the different components of my new-to-me car and explain how the EV system worked. It was great to learn from someone so knowledgeable who could help me better understand the vehicle. I also had the opportunity to meet briefly with Emily and Jay, and both of them were wonderful to work with as well. Genesis of Winston Salem seemed to have a culture which made the consumer experience better that what I have seen before at other dealerships where interactions were always professional but seemed more transactional. I live ~120 miles away from Winston Salem, and travel regularly to Richmond and Raleigh (both of whom have Genesis dealers), but based on my interaction with Stacy, Matt, Emily, and Jay, I will gladly visit the team there for maintenance/repairs and, hopefully several years from now, a second Genesis vehicle.