Genesis of Lake Norman

I was in the final stages of purchasing a vehicle from this dealership out of state. Within 24 hours, we had worked through the trade-in value, vehicle pricing, extended warranty, and nearly every detail this dealership out of state. Within 24 hours, we had worked through the trade-in value, vehicle pricing, extended warranty, and nearly every detail of the transaction. I had one final question for the finance department, but they were unavailable, so our conversation continued the following morning. I spoke with finance, received the answers I needed, and was ready to move forward with the purchase. I simply asked for an email confirming our discussion so we could finalize the paperwork. That email never came. Instead, I received a text informing me that they had sold the vehicle to someone else. When I expressed my disappointment, the response was, “You didn’t give me a deposit.” At no point was I asked to provide a deposit to secure the vehicle. Had that option been presented, I would have gladly done so. After investing the time to negotiate and finalize virtually every aspect of this purchase, I find the lack of communication and professionalism incredibly disrespectful. I understand dealerships are in the business of selling cars. But there is a right way to conduct business, communicate expectations, and treat customers. This wasn’t simply a lost sale. It was a complete failure in customer service, communication, and basic professional courtesy. Extremely disappointing experience. I would not recommend this dealership. More

I recently leased a Genesis G80 from David Kim @ Lake Norman Genesis, and everything went very smoothly. They gave me their best OTD upfront and a great lease after that. Considering I live 150 miles awa Norman Genesis, and everything went very smoothly. They gave me their best OTD upfront and a great lease after that. Considering I live 150 miles away, they were worth traveling to. More

Brought my 2018 Genesis G80 5. 0 into Genesis of Lake Norman for a diagnostic and walked away really impressed with how my service advisor Henry handled everything. They identifi 0 into Genesis of Lake Norman for a diagnostic and walked away really impressed with how my service advisor Henry handled everything. They identified a water pump failure and valve cover gasket issue and worked with my third-party warranty company to get both covered without much friction. The bigger challenge came when a seat bolster and lumbar motor failure surfaced during another visit. The warranty company denied it twice, even after some escalation. Henry spent several hours on the phone pushing back, escalating through supervisors, and ultimately got the full $2,800 repair covered after a lot of back and forth. He handled the entire claims process for me and didn't have to go that far. Most advisers would have moved on after the first denial, but the fact that he stayed with it and got the result he did says a lot about how he operates. Work was done by an experienced Tau V8 tech using OEM parts. Great shop, and Henry is the reason I'll be back. More

Can you say $727 was the reason I could not buy their used 2023 GV70?? That was the reason on why I would NOT buy there used car. Then after 2 trips and my audio system taken out as PROMISED, they REFUSE used 2023 GV70?? That was the reason on why I would NOT buy there used car. Then after 2 trips and my audio system taken out as PROMISED, they REFUSED to lower their price by $700+. They had me with a different salesperson each time. Never took appointments as promised. They WASTE MY TIME and $400 to put back in my amp/sub. AVOID THEM AT ALL COST. Nothing but headaches and I never felt comfortable as well. More