Genesis of Charlotte
Matthews, NC
Filter Reviews by Keyword
By Type
155 Reviews of Genesis of Charlotte
I appointment was attended to promptly. I was informed in advance about the work to be done and the approximate time. The new Genesis service center is comfortable and though I spent 3 hour I was informed in advance about the work to be done and the approximate time. The new Genesis service center is comfortable and though I spent 3 hours it didn’t make me feel exhausted as the space is designed well. More
Service was excellent this time around: The first available slot was only a few days away from when I called to setup my recall service. Got a loaner identical to my vehicle, in perfect condition. available slot was only a few days away from when I called to setup my recall service. Got a loaner identical to my vehicle, in perfect condition. Left the dealership thinking it would be at least a day or two before they would call me but 5 hours after drop-off my phone rang with the news the car was ready. Everybody was pleasant and professional! This service visit was a pleasure and an order of magnitude better than one a few months earlier. More
Dealing with James was great. He was honest and got back with me quickly and worked out a deal that was fair. Also when I arrived at the dealership Chad, and Brandon were very hel He was honest and got back with me quickly and worked out a deal that was fair. Also when I arrived at the dealership Chad, and Brandon were very helpful. More
Most important…they listened to what we were looking for and didn’t push us to take something different. All went over and above to find and deliver the “unicorn”. Thanks to all. Best of luck in your new and didn’t push us to take something different. All went over and above to find and deliver the “unicorn”. Thanks to all. Best of luck in your new “home”. More