Genesis of Cary

If I could give this dealership a negative rating, I would. I’ve bought 10 new cars and 3 used cars, and this has been my worst experience by far. I purchased my car in July and am still waiting for my would. I’ve bought 10 new cars and 3 used cars, and this has been my worst experience by far. I purchased my car in July and am still waiting for my tags. The salesman stopped responding after the sale, and neither the finance department nor the tag department has returned my calls or voicemails. After my original temporary tag expired, they sent me a replacement that’s only a temporary fix for another 60 days. If you’re buying a Genesis—especially from out of state—take your business elsewhere. More

Took my Genesis there for a little bit of servicing. They were friendly,professional and competent. They were friendly,professional and competent. More

My car buying experience with Gabriella at Genesis of Cary was great. I was arriving from out of town and she arranged a courtesy pickup from the airport to take me to the dealership. When we arrived, th Cary was great. I was arriving from out of town and she arranged a courtesy pickup from the airport to take me to the dealership. When we arrived, the car (2024 Infiniti Q50) was right out front and as described virtually and from photos and videos. She promptly allowed me to take the car for a test drive and explained some features. Once we arrived back at the dealership and I decided to proceed with buying, Gabriella walked me through the process and paperwork. She also offered me snacks and refreshments from the lounge. The entire process was very smooth. Upon completion, Gabriella installed my 60-day plates, gave me the keys and offered to walk me to the car. She suggested that I take photos with my new car and brought out a big bow to place on top. Overall, Gabriella was very friendly and made the car buying experience at Genesis of Cary extremely pleasant. I was very happy with my purchase from them. More

It was excellent service from start to finnish, along with customer service. I would recommend them anytime. with customer service. I would recommend them anytime. More

Arlene Cordova at Genesis of Cary was amazing! She went above and beyond to understand what I was looking for and helped me find the perfect car. She was professional, patient, knowledgeable, and She went above and beyond to understand what I was looking for and helped me find the perfect car. She was professional, patient, knowledgeable, and never made me feel pressured. Arlene truly cared about making sure I was happy with my purchase. I highly recommend her to anyone looking for a great car-buying experience! More

Took my G80 in for first service (5K). It's an EV, so not much is needed, tire rotation, software updates and some inspections. Had three minor issues to check under warranty, intermitte It's an EV, so not much is needed, tire rotation, software updates and some inspections. Had three minor issues to check under warranty, intermittent problem with keyless entry, homelink and driver's door needed adjustment to close with the appropriate force, all items should be covered under new car warranty. I was presented with an estimate of $890 for diagnosis and repair IF the malfunctions were found to be outside of warranty coverage. I of course declined the repairs and diagnosis. As a 30 year veteran of the automotive industry, including a stint with Genesis of America, I have never seen or heard of a dealer proposing that a repair clearly covered under warranty will cost the customer nearly $1000. OUTRAGEOUS. I love my G80 but stay clear of Genesis of Cary/ Johnson Genesis. I drove 3 hours away to buy my G80 due to poor sales experience, now I'll have to go to Hyundai to have my G80 serviced in the future. More

Johnson Genesis of Cary is engaged in a common scheme used in car sales know as "yo-yo financing" or "bait and switch financing", This scheme is an attempt to trap the buyer into using their high inter used in car sales know as "yo-yo financing" or "bait and switch financing", This scheme is an attempt to trap the buyer into using their high interest loan offered at the dealership. The car loan I obtained from my credit union had a much lower interest rate than the one offered at Johnson Genesis of Cary. I secured a low interest car loan from my credit union and my credit union sent the check to Genesis of Cary via FedEx. I was subsequently informed by the salesman that the check could not be located. After a very heated phone conversation with the salesman and a complaint email to Genesis Concierge Services the check was miraculously "found". The excuse for the "lost" check was that FedEx delivered the check to Johnson Maserati of Cary, an affiliate dealership next door. The FedEx mailing label clearly indicated the delivery address as Johnson Genesis of Cary with a street number of 5000 not 5020 which is the street number of the Maserati affiliate dealership. My experience with Johnson Genesis of Cary has been horrendously bad. Explanation of the scam...Dealer "check never received" claim: False assertion that outside bank's mailed payment (valid tender for vehicle) was not delivered. Used to manufacture "non-payment" crisis, renege on outside financing deal, and coerce buyer into dealer financing at inflated rate (tor dealer kickback/reserve). More

This dealership does honor their word after ur purchase. I was told valet for service and loaner vehicles would be no charge if the car was purchased at Genesis of Cary as long it’s within the state . Now I I was told valet for service and loaner vehicles would be no charge if the car was purchased at Genesis of Cary as long it’s within the state . Now Iam being charged $150.00 for valet and $50.00 for loaner . At the price point of a G90 which is great was thinking of trading my 2023 G90 for another new one but Service and honor are a bid thing for me . Instead of another Genesis maybe a different dealership may be in order . Thank You for showing me the real points of your dealership, Richard Shinn More