UPDATE – October 1, 2026: ISSUE RESOLVED
I want to give - redroger
UPDATE – October 1, 2026: ISSUE RESOLVED
I want to give Stearns Ford credit for how quickly they responded and resolved this matter after my BBB complaint. Stearns has now refunded me the full amount I requested for the batteries, and the issue is completely resolved.
I also want to recognize their service department. Once my vehicle was in their hands, they did a great job working through the issues and getting everything taken care of. My experience with Steven in Service was especially positive. He was helpful throughout the process, and based on my experience with him, if I owned a Ford, I would absolutely bring it to Steven for service.
My original review below reflects the experience I had at the time and the difficulties I encountered getting the battery expense resolved. I am leaving it for context because I believe it is equally important to acknowledge when a business ultimately steps up and makes things right.
I’m updating my rating to 4 stars. While the process of getting here was frustrating and required escalation, Stearns ultimately made the situation right. I appreciate the quick resolution, the full reimbursement, and especially the excellent work from Steven and the service department.
Stearns Ford made things right, and I appreciate how they ultimately handled the situation.
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