69 New York Nissan Dealers

From the time you enter till you leave you feel very - toa9363324

From the time you enter till you leave you feel very welcomed...We have been dealing with this dealership for over 13 years. TJ the service rep goes beyond what he needs to do just to make sure you are satisfied. I give him 10+...To Nissan, please give him a rase. Thanks for the great service.

I’ve been waiting to leave a review because I had - trh8201

I’ve been waiting to leave a review because I had concerns with the car I bought and wanted to see what the outcome would be…but after being as excited as I’ve ever been for anything, I don’t even want to go pick up the car today. I worked with a guy named Brian Capstraw and I’m not even sure he’s a salesman, as he’s not listed on their website. That alone is shady. He didn’t seem to know any answer to any question I asked. He kept going back to some Rob guy, then wouldn’t provide me with a clear answer. He also lied to me numerous times. When they told me a $17,000 car would be $400 a month, with $10,000 put down, it made no sense and I tried to leave. Brian put the pressure on. I told them I’d give them $10,000 cash, they give me $7,000 for my car, and we call it a day. Brian said they didn’t want to take so much down, so give them $7,000. I asked if I was getting $7,000 for my car. He said yes. I thought I’d be financed for like $4k-$6k tops. That was the whole point in doing this. A new, safer car, that is very affordable. I then made the mistake of telling this guy I was emotional about giving up my car because my Mom bought it for me as a graduation gift from college and she had just passed away…he used my emotions against me. He offered me a whole bunch of warranties and I told him I shouldn’t need warranties in the first 3 years of owning a 2021 car with less than 40k miles on it. Later on he said, “oh yeah, you’ll get all the warranties,” as if they were included. I then found out I was charged for the warranties and I have to drive to Syracuse to use the warranties and can’t go to Maguire in Canandaigua. I also realized these warranties don’t truly cover anything, you pay for the warranty and still have to pay like $300 for the service each time you bring it in. When we went to sign the paperwork I asked him how the car went from $17k to $23k? He said the $23k was the original price of the car if it was brand new. Made no sense to me. I wanted to walk, but he already had my down payment. He was also on the phone with the insurance company and wouldn’t pay attention to my questions or what was going on. The test drive was maybe one mile total. It’s like he didn’t want me to see/hear the problems with the car. I noticed the connection through blu-tooth and apple car play was not working. He said it was a blown speaker sounding distorted and he’d have it replaced before I left. They replaced it. It wasn’t the speaker though. On the way home and in the preceding month I noticed all sorts of problems with this car that make it more of a “lemon” than a “car.” I tried to handle it properly by going to them and asking them to look at it. I will say the GM Brandon is very nice and seemed reasonable, but no matter who I talk to the blame is put on me. I was told it’s my cell phone, even thought I’ve tried different phone, different wires, and even an entirely different vehicle (the rental they gave me) and it doesn’t happen anywhere but the vehicle I bought. I also noticed it said I’m getting 10 MPG all of a sudden. The guy told me “that’s normal” and blamed my driving habits. For a 2021 Nissan Sentra 4-cylinder with only 38k miles on it? I’ve never heard of that. If that’s normal for these cars, Nissan should be put out of business and just stop producing cars. I had a 6-cylinder Chrysler that got at least 22-23 MPG. xxxx, the SUV I have for a rental right now is getting at least that too. The tire pressure sensor system doesn’t work properly, but they said that’s normal…even though it’s not happening in the SUV they rented to me. This whole experience has devastated me. I’m a substance abuse counselor. I’m single and have no family to speak of anymore. I’m trying to set up a decent life for myself and do the right thing, while helping my community. I feel like this is going to financial xxxx me over in ways I didn’t expect or want, or plan for. I would not recommend anybody go here.

The people I worked with were amazing. - craigwing

The people I worked with were amazing. Alex from service was great. The care was very good and I will continue to use your service. Thank you

Woody worked with us and we were able to leave the same - CDA

Woody worked with us and we were able to leave the same day with the used vehicle. We didn't make things easy but they went the extra mile to make sure we were happy with the car we came for.

Bred Connors is best dealer in Nissan! - fryuriy

Bred Connors is best dealer in Nissan! Very communicative and friendly!! Great job!! Highly recommended!

Kathleen is the best she really helped me find the best - Cynthia.koonz

Kathleen is the best she really helped me find the best car for me i would 100% refer her

I was browsing cars to see what was out there I came - forlorn_rumbas.6d

I was browsing cars to see what was out there I came across a 2024 GR 86 I booked an appointment through Robin and looked at the car the next day Jon Granger is whom I dealt with and this was the best car buying experience I have ever dealt with, stress free, pain free, zero pressure I did purchase the car and highly recommend them

This was my first visit to this location. - Slimgoodie

This was my first visit to this location. I was very pleased with the way the young man Mohammed he explained to me the process and what was needed and what was not. I will definitely visit this location again thanks.

John Capelli! - kmcoupon13

John Capelli!!! Ask for him if you want to buy a car!! A great guy that isn't going to waste your time if he can't help you. One of the best listeners, take note to everything I wanted and tried his best to make it work!!

My husband and I decided we wanted to keep our 3 yrs - Marisa Dalan

My husband and I decided we wanted to keep our 3 yrs leased car instead of re-leasing another car we love our car. At that time we also purchased a service agreement for $269.00.The only option we had was to finance it. The staff was very helpful all thru this. I asked the dealer if the some warranty would be included with this. He said yes. But as I was looking at my sale receipt I noticed we were charged, for "prepaid Maintenance Agreement of $1,295.00, Then on Nov. 1 I had the car serviced for milage and it cost be $612.31 out of pocket. Please let me know why this service was not included in the $1,295 service agreement. Looking forward for someone to clarify this. Thank you.

What a great experience from start to finish with our - simone morejon

What a great experience from start to finish with our sales representative Tim Colmey. We couldn’t be more thankful for your excellent customer service skills and your attention to detail. 100% Excellent service all around from sales managers David and Bader and let’s not forget our professional finance manager Kenny! Thank you to a great team! 😊

Easy to get an appointment usually the work is done - Joe

Easy to get an appointment usually the work is done pretty quickly and accommodates my needs

Ángela, My sales associate was amazing, very helpful and - cmedina1019

Ángela, My sales associate was amazing, very helpful and tended to my business with care. I look forward to doing business with her again

Found my buying experience with Kassidy Egan, Sales - Skip

Found my buying experience with Kassidy Egan, Sales Associate very pleasant and helpful. She did a wonderful job. She took her time to explain things and even brought the vehicle to me at my house. Wonderful trading experience and would recommend her to everyone.

Professional service. - snipes103

Professional service. Fran was very nice. I am going there again for further service with the use of my extended warranty for my car.

Ivy Colon is a phenomenal saleswoman with a passion for - amandaeprell

Ivy Colon is a phenomenal saleswoman with a passion for customer experience. She is intelligent, kind, and empathetic. She will not rush you, pressure, or push you! I started speaking with her months before my lease was up and she guided me through the process. I was able to stay within budget, although prices have gone up and get the most bang for my buck. All the features. Thank you!!

Exclellent process from start to finish and a great price - johnfrantino20

Exclellent process from start to finish and a great price they were more than competitive . Thank you to everyone

I just completed my third car purchase at Bob Johnson - Nick Robfogel

I just completed my third car purchase at Bob Johnson Nissan. I was first introduced to the Nissan Rogue in 2020. Ahmad Gulzar was very professional, thorough with the incredible paper pushing and very courteous and helpful in making the transition to a new vehicle. I was able to complete the process in less than slightly over two hours. Lastly, I have had very good experience with Bob Johnson Nissan Service.

Aj salesperson was super friendly and great person. - henriquezisabel145

Aj salesperson was super friendly and great person. Got the best deal. I went to Other nissan they were not so good. I highly thank AJ.

Great experience with Scott Orofino he listened to our - louisfinegold

Great experience with Scott Orofino he listened to our needs was super efficient with everything. i literally told him what my goal was with the car and budget he went to his boss he showed us a car that fit the criteria let us test drive by the time we got back he had numbers and we liked the car. drove home with it in less then 2 hours. Ask for him when you go there or call

I want to applaud the Service Manager at Nissan of - Rose

I want to applaud the Service Manager at Nissan of Yorktown Heights! His name Chris Risnes. He has only been there about 6 months. Although the business is about cars, he is about the people! I believe with his leadership, and modeling excellent customer service, this very low non- rating by the BBB, will not only improve, but excel. Chris went above and beyond to resolve a serious issue I had with my Nissan. I did not have transportation to the service department, and my car had the kind of problem that was a true safety issue. Chris did not delay, put off, make excuses, try to upsell, he went out of his way, came to where I live, left his car and took my car to the service department to be fixed. It took a day longer than he thought it might to get the part. He called me and let me know as soon as he knew. He called me the next day also to share an update. And he called when he was on his way back with my car. Elizabeth, who was at the service desk and took my call, also showed exemplary customer service ... she did not try and "get rid of me', listened to my story, and immediately went and talked to Chris, explained my story and he returned my call within a half hour. Both Chris and Elizabeth made me feel like they would find a solution, no matter what... not more obstacles. If your experince in the service department has felt lacking, prior to 6 months ago, please at least give those two folks a shot... they made all the difference in my experience as a customer needing assistance!

Don’t go - Car123

ALL I CAN SAY IS BATE AND SWITCH!! They give one price and then upon signing give another... in my opinion I would not trust them.

I have brought 3 cars from them and never had a problem.... - Bronziepony

I have brought 3 cars from them and never had a problem. Ready to by 4 th car when ever they get their lots together.

Thieves - Mary1Car

I leased my Rouge from this dealer in May, 2016. The deal they advertised was they would buy me out of my existing lease if I leased a new car from them. I did the deal and gave them my old Volkswagen but they "forgot" to turn it in. Come October I'm getting invoices from VW as the car was due to be turned in in September and Nissan said they would look into it. They say they had taken the car to their service department and forgot about it. In November they finally turned the car in and in January I got the final invoice. I sent it to them at least six times and they never answered me about paying the invoice. Now their showroom is empty and I am on the hook for $3,000 they were supposed to pay.

Leased a new Sentra from Steve Gates. - ynot82479

Leased a new Sentra from Steve Gates. He made the transaction very smooth and was considerate of my time.

dealer folds after my puchase and doesn't what was in contra - wa

on dec 20 2016, i turned in my leased nissan for anew lease. after all negotiations were over, nissan was to pay all fees for wear and tear , mileage overage, etc. 2 weeks later , they closed their doors without paying what was owed .

My salesperson, Cardell Bouie was great. - jcochij

I had a great experience purchasing my new 2019 Nissan Rogue S. My salesperson, Cardell Bouie, Jr. was very knowledgeable and helpful. I have been a loyal customer of Nissan for many many years and have had great success with my Nissan cars.

Purchased a 2021 Crosstrek from Gregoris - Great buying... - nightbeatrick

Purchased a 2021 Crosstrek from Gregoris - Great buying experience. Stales staff is not like the other brands - non-aggressive and no sneaky, sleazy feeling in this place.Tom and Jay were easy to deal with. Great car !

Very knowledgeable and friendly Salesman knows his cars - Bowerselbb

Very knowledgeable and friendly Salesman knows his cars and isn’t pushy I was treated very well

Pleased Customer - Nissan14

I was very pleased with Robert White at Nissan . He was extremely patient and attentive with me during my purchase experience at Nissan . I felt non rushed and comfortable in my choice of vehicle .