If there should be a rating lower than one star. - AVOID SIMMONS ROCKWELL
If there should be a rating lower than one star. They do not deserve the one star. There are wonderful sales associates, however, when you get to the management division, they are liars, rude, unprofessional and completely lacking ethics. Stay away from this dealership! Even if means you have to travel 50-60 miles in any other directions, please do. The management team is massively rude and lacks even a small sign of empathy. Their style when dealing with the elderly is something that the Attorney General of New York should look into. Shame on the leadership of this car dealership and shame on anyone that knowing works at this dealership and knows how they treat the elderly. I am just grateful that I caught on to the deal before it was signed by my elderly mother. Avoid them at all cost! Again, most of the sales associates are wonderful people and work hard and are ethical, however when one gets to the finance management managers, the true colors show. My mother was going to pay cash for a brand new vehicle, and promised the required items on the car that she wished. NONE of the requirements that she wanted were on the car. She was not allowed to see the car until the paperwork was done either. "They were polishing," the car for her. Once the car arrived I went to look at it and make sure that it was she requested, and of course the two requirements that she requested were not on the car. The salesman apologized profusely for the mistake, however the finance manager did not care. He would not do anything about the lack of equipment that my mother requested and said either walk or accept the car. Needless to say, I pulled the deal and to which the finance manager said, "hey don't worry this car will be sold at an even higher price."
Absolute disgusting and unethical behavior.
AVOID SIMMONS ROCKWELL!!!!!!
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