The car buying experience being low-end and predatory - Lkukwa
The car buying experience being low-end and predatory reflected in unprofessional sales practices, a lack of product knowledge, and unethical behavior is validated by dealerships and salespeople like this.
The sales person couldn’t explain or confirm the basic differences between trims or advise on why one model might suit our needs better than another when discussing two specific models (SE and SE R-Line). They also upsell a non-negotiable +$2,500 (approx.) fee on top of the MSRP due to generic services “they do on all their cars” like - filling the tires with nitrogen, covers on door kick plates, waxing, etc. None of which was requested or asked for.
Most concerning was their false claim that 0%/60-month financing coincidently wasn’t available on the models we were interested in, but only on the models we weren’t, despite the manufacturer offering it on all trims of the Tiguan. They instead quoted a 0.09%/60 mo. rate without even reviewing or understanding our credit. Their refusal to discuss the actual car price and focus only on an inflated monthly payment but not being able to show or articulate itemized costs of where these numbers are coming from was another red flag.
In the end, we bought a superior model elsewhere, more in line with/below the % off MSRP these cars are selling for, with 0%/60 mo. financing, no +$2,500 (approx.) fee for phantom services, and ended up with an out-the-door price that was still way lower than this dealerships “best offer” on the inferior model.
If you choose to shop here, I recommend contacting the manufacturer directly to confirm and educate yourself on the available incentives and if you qualify, as this dealership will upsell and mislead you.
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