After buying a car from this VW of Union, it took 18 - Noname
After buying a car from this VW of Union, it took 18 weeks for me to untangle the mistakes made by the dealership. Every aspect of this process was done incorrectly - sales, financing, registration, warrantee, mechanics. (I am not exaggerating…literally every one of these items was done wrong.)
It was so bad that I briefly thought there was something illegal happening.
It started when I agreed to buy a car with 37K miles, only for them to CHANGE THE WEBSITE (yes they actually changed the milage online) to 87K miles and blamed me, “You must be confused.” (The car had 37K after all.) That was the first of many messages I received as I encountered multiple problems. Each response from the dealership was that I was not understanding correctly or that I was being impatient and the problem will be automatically fixed. None of these issues would be resolved if I had not managed the situation.
The only motivation they had to correct the issues was to “respond to him and he can leave us alone,” someone wrote to their colleague, with me in cc. This is the level of service and attitude that one can expect from this dealership.
There are certainly other places to buy a car where a buyer does not have to manage every aspect of the process. It was like having a job!
Good luck!
Read More