Crestmont Volkswagen
Pompton Plains, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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The team at Crestmount Volkswagen was amazing. I was kept up-to-date during the evaluation of my vehicle through the repair process right up until completed and delivery. They were completely tran I was kept up-to-date during the evaluation of my vehicle through the repair process right up until completed and delivery. They were completely transparent helpful and did everything they can to get my car back to me in perfect condition. The service here was better than I’ve obtained at my wife’s Mercedes dealership and at a high-end Audi dealership I’ve used before. More
Donna very pleasant and accommodating making appt. Nick also very pleasant and thorough explaining what I needed to know about my service. Always nice to deal with pleasant staff at car dealership .T Nick also very pleasant and thorough explaining what I needed to know about my service. Always nice to deal with pleasant staff at car dealership .Thank you! Would not hesitate to recommend their service department. More
Horrible management and a very disappointing customer service experience at Crestmont Volkswagen. My concerns were handled dismissively and unprofessionally, and I did not feel that management, the gener service experience at Crestmont Volkswagen. My concerns were handled dismissively and unprofessionally, and I did not feel that management, the general manager Ray, made any real effort to address the situation or provide reasonable assistance. I have two vehicles, after multiple issues with both my vehicle and repeated service visits, I expected much better treatment from the dealership. More
Great staff - professional, courteous, efficient. Great service. Took care of the recall in a timely manner and instructed as to next over the air correction that will be coming. Great service. Took care of the recall in a timely manner and instructed as to next over the air correction that will be coming. More
I can’t say enough great things about the service team at Crestmont Volkswagen! Dave always goes above and beyond to make sure my service is completed in a timely manner and takes the time to clearly explain Crestmont Volkswagen! Dave always goes above and beyond to make sure my service is completed in a timely manner and takes the time to clearly explain everything being done. Tyler in parts is awesome — he’s always quick to get the parts needed and explains exactly what they’re for. Duke, the master tech, is fantastic as well. He always greets customers with a smile and is more than happy to explain the work completed along with any recommendations for future service. And last but definitely not least, Donna at the front desk is always in a great mood and such a pleasure to deal with. The entire team makes every visit a positive experience. Highly recommend! More
Excellent communication help for my problem that displayed in my dashboard scrien -with David ( Had of Service Department & prompt service for fixing it from the specialist !! I was happy every tim displayed in my dashboard scrien -with David ( Had of Service Department & prompt service for fixing it from the specialist !! I was happy every time during 4,5 years for they’re service in my car! More
