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Crestmont Volkswagen

Pompton Plains, NJ

4.8
138 Reviews
Hi there. Thanks for considering us for your next new or pre-owned Volkswagen. We're here to make sure you have a good time purchasing and owning your Volkswagen. We have been serving our customers here in Pompton Plains and surrounding areas for many years, with high quality products and services. If you can't find the vehicle you're looking for, we'll find it for you! You can also schedule a test drive or contact us here at the dealership with any questions you may have. We also offer top of the line automotive service to all of our customers. Our state of the art facility features the most current diagnostic and repair equipment available. Whether you are in need of regular routine maintenance or major work, schedule your next service appointment today. We offer shuttle service for our Service customers or you can enjoy free WiFi in our comfortable lounge area while you wait for your vehicle.
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730 State Route 23

Pompton Plains, NJ

07444

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Showing 138 reviews

September 05, 2026

The team at Crestmount Volkswagen was amazing. I was kept up-to-date during the evaluation of my vehicle through the repair process right up until completed and delivery. They were completely tran More

by TMIGMD
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
dave
August 19, 2026

Donna very pleasant and accommodating making appt. Nick also very pleasant and thorough explaining what I needed to know about my service. Always nice to deal with pleasant staff at car dealership .T More

by cpatti54
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Recommend Dealer
Yes
Employees Worked With
Donna receptionist ,Nick LaVigna service
August 11, 2026

Horrible management and a very disappointing customer service experience at Crestmont Volkswagen. My concerns were handled dismissively and unprofessionally, and I did not feel that management, the gener More

by Brhk
Service Price Transparency
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Recommend Dealer
No
Employees Worked With
Ray
Aug 11, 2026 -

Crestmont Volkswagen responded

Thank you for taking the time to share your concerns. I will go into more detail regarding your issue. We understand why receiving a loaner during one service visit and encountering different availability during a subsequent visit would lead to questions. Volkswagen’s policies and programs regarding alternate transportation can change, and our dealership is required to operate within the guidelines in effect at that time. While we are happy to explain how the current policy applies to a customer’s situation, internal Volkswagen factory communications and documents are proprietary materials intended for dealer use, and we are not permitted to distribute or share those documents with the public. We also regret that your conversation with our General Manager left you feeling dismissed. The intention was to explain that internal manufacturer documentation could not be provided, not to diminish your concerns as a customer. We recognize the inconvenience involved when a vehicle requires service, particularly when alternate transportation is needed. Our team remains committed to assisting our customers within Volkswagen’s current guidelines and explaining the options available at the time of service. Sincerely Rob Bojarun 973-248-4929 rob@crestmont23.com

June 29, 2026

Friendly, amazing people throughout the building. I feel like a member of the family every time I’m there!! Thanks again More

by Fcmeyer72
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Recommend Dealer
Yes
Employees Worked With
Mike in service, Rob in sales
June 28, 2026

Great staff - professional, courteous, efficient. Great service. Took care of the recall in a timely manner and instructed as to next over the air correction that will be coming. More

by jdreilly153
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Recommend Dealer
Yes
Employees Worked With
Service and reception.
May 18, 2026

I can’t say enough great things about the service team at Crestmont Volkswagen! Dave always goes above and beyond to make sure my service is completed in a timely manner and takes the time to clearly explain More

by Njankovic91
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Recommend Dealer
Yes
Employees Worked With
Dave, Duke, Tyler, Donna
March 07, 2026

Crestmont dealership has provided me great service over the years. The staff are friendly, professional, and the service is always great. More

by Joanne
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Recommend Dealer
Yes
Employees Worked With
Dave Delmonico
March 04, 2026

Kind always a pleasure and great experience when dealing with all the staff. They are always considerate of keeping open communication. More

by gburke839
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Recommend Dealer
Yes
Employees Worked With
Dave Delmonico
February 07, 2026

Everything that I prescribed before belongs to Crestmont Volkswagen Pompton Plain NJ Was excellent & fast service ! More

by Pantelis Lenas
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Recommend Dealer
Yes
Employees Worked With
Mr. David.
February 07, 2026

Excellent communication help for my problem that displayed in my dashboard scrien -with David ( Had of Service Department & prompt service for fixing it from the specialist !! I was happy every tim More

by Pantelis Lenas
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David
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