Be careful what tires are on your vehicle when you - Stephen
Be careful what tires are on your vehicle when you purchase a vehicle here. I bought a brand new 2023 Rogue SV Sport here for close to $40,000. This rogue has a governor on the accelerator, so you can't go too fast really quickly. I do not speed around or beat up my car. I drive for amazon. After 20,000 miles, my factory tires are not even 14 months old after purchase. I need new tires already. I spoke to my sales rep, the service rep, and the service manager. They told me there was no warranty on the factory tires and told me to call consumer affairs for nissan. I shouldn't have to do this on a brand new car.
The bottom line is if you're going to buy a car here, I guess you should be expecting them to take advantage of you, because that's how I feel about my experience. Needless to say, I won't be buying another vehicle here after feeling like this. It's ridiculous to need new tires and spending 1,000 dollars on tires after 1 year on a brand new car and only 20,000 miles.
Nissan was aware of this situation being a problem and them giving you poor tires on new factory vehicle. Unfortunately, they pretty much told me that was my problem.
I had a great experience with my sales re the woman that sold me the car "Rhee". When I purchased the vehicle, everything was smooth and enjoyable and also a fast experience. So that made me comfortable with Nissan and was hoping to build a relationship here for future purchases. Unfortunately, this tire experience has changed my thoughts. If they are willing to practice poor standards on tires service knowing this, then what else would they be willing to not stand behind?
******Update******* Nissan responded to my reply here on the reviews but before my review noone at Nissan chose to help me. Nissan never even called me they sent text messages from a company phone number and I never even knew who I was speaking too. They never resolved my issue and honestly never even tried. Nissan Nielsen's customer service and management is obviously a joke. Like i said earlier becareful purchasing a vehicle here. I'll will actually be upgrading my vehicle very soon and I can can assure you where I won't be going again! It's like the old saying goes "Fool me once, Shame on you!".... I won't give them a second chance to take advantage of me again!
Hopefully this review helps alot of people when making there decision, I'm glad it has had so many views since posting!
Read More