Nissan City of Springfield

I want to provide an update to my previous review. On September 1st, I finally received my permanent plates and title, after almost four months of delays and frustration. I want to make it very cle On September 1st, I finally received my permanent plates and title, after almost four months of delays and frustration. I want to make it very clear that this issue was ultimately resolved because of the persistence and dedication of Kevin Primus. Kevin was the one person throughout this entire situation who took control, stayed involved, and maintained open and consistent communication with me until the problem was finally resolved. Unfortunately, I cannot say the same about the dealership's management, the person responsible for the DMV paperwork, or even the salesperson who originally sold me the vehicle. My calls and emails often went unanswered, and I was repeatedly left without clear answers about something that should have been handled much sooner. Kevin Primus deserves recognition for being the person who finally stepped up and made sure the situation was taken care of. He was the real hero at the end of this story. So, if you are considering doing business with this dealership, my advice is to ask for Kevin Primus. Based on my experience, he is someone who will actually listen, take responsibility, communicate with you, and work to get things resolved. I am grateful that I finally received my title and plates, but I hope management takes this experience as an opportunity to improve their customer service, communication, and DMV processing procedures so that other customers do not have to go through what I experienced. More

Good, I really like how Mike guided me through the process and introduced me to a new option process and introduced me to a new option More

HIGH FRAUD ALERT! Fraudulent business practices. BAIT AND SWITCH, CAR PRICR CHANGE, ADVERTISED A CAR AT ONE PRICE AND INCREASED BY 9K ON SALES CONTRACT. USED FRAUDULEN Fraudulent business practices. BAIT AND SWITCH, CAR PRICR CHANGE, ADVERTISED A CAR AT ONE PRICE AND INCREASED BY 9K ON SALES CONTRACT. USED FRAUDULENT SIGNATURE TO SIGN CONTRACT, PACKED FINANCE CONTRACT WITH ADD ONS THAT WERE SOLD AS ALL INCLUSIVE. FRAUDULENTLY SIGN SERVICE CONTRACTS, SOLD A CAR WITH UNDISCLOSED BODY DAMAGED, WITHHELD REGISTRATION FOR 50 DAYS BEFORE RELEASING. NJDMV HAD TO MAKE THEM RELEASE REGISTRATION. STAY AWAY FROM THIS BUSINESS! THEY WILL xxxx YOUR CREDIT AND FINANCES. THEY LIE AND MANIPULATE THEIR CUSTOMERS. PLEASE TAKE MY REVIEW SERIOUSLY AND DON’T BUY FROM THEM. More

Fraudulent business practices. Such as bait and switch.. Same car listed at 2 stores with different prices and they send you to the store that it's not at and try to show you a car Such as bait and switch.. Same car listed at 2 stores with different prices and they send you to the store that it's not at and try to show you a car you never wanted it asked about but tell you that you did but it's the wrong color stock number and vin number. You go to the store that you finally find out the car is at and you go there and it's listed for more than 3000 more. You get them to agree to sell it for the lower advertised price and try to hit you with outrageous bogus fees 2695 for NJ inspection costs the customer nothing and 2495 for certification. Which is they are selling the car as certified costs the dealership 500 and Nissan doesn't allow that to be passed on as an additional charge to the customer but they lie and say it's for activation another bogus fee and their documentary fee went from 795 to 1095 in minutes. Had I not been in the business for 25 years prior they would have stolen over 6000 from me. These tactics are illegal and theyshould be in jail! Nissan should take away their franchise without question! Anybody looking for a car start far far away from any of their stores! They are morning but thugs and thieves! More