We purchased our new 2025 Ford Explorer ST-Line from Jack - Rick
We purchased our new 2025 Ford Explorer ST-Line from Jack Schellenger, our salesman at Pundmann Ford in St. Charles, Missouri late in the afternoon on October 3, 2024. After driving 6 miles to a Costco Warehouse, our new car died as soon as we parked it on the Costco parking lot. I called Jack and he and Tim Pundmann, the General Sales Manager for Pundmann Ford, came over to help. It was after hours for their dealership by then. They tried to work on it but to no avail. Tim gave us Jack’s 2025 Ford Explorer ST-Line car to use to drive our 2-hour trip home. We chose to stay close at our daughter’s home in St. Charles instead. Tim called an Uber to take Jack home and stayed there with our car until the tow truck he called arrived. All of the electronics on our new car had quit working so the doors couldn’t be locked and the passenger window was down and wouldn’t go up. Tim waited with our car at least 1-1/2 hours until the tow truck came to haul it to his dealership so they could put it inside for the night. Jack called me the next morning around 9:30 am to let me know they had repaired it and we could pick it up around 11:00 am. We did and it has ran great since then. We didn’t expect the high level of personal service provided to us by Jack Schellenger and Tim Pundmann. They definitely went over and above to help us and get us back on our way home. I will definitely go to them for our next new car purchase and have let all of our friends know about their over and above attitude and service.
Rick E
Cape Girardeau, MO
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