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Joe Machens Capital City Ford
Jefferson City, MO
8,362 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 8,362 reviews
May 29, 2026
They did a fine job. They helped me get back in my truck and looked when I thought I had forgotten my phone. They helped me get back in my truck and looked when I thought I had forgotten my phone. More
by ESSENBRENDA
Verified Customer
May 29, 2026
Slow. I had a 10:00am oil change appointment. I dropped it off at 8am and when I called for an update at 1:30pm, they hadn't gotten to my vehicle yet but w I had a 10:00am oil change appointment. I dropped it off at 8am and when I called for an update at 1:30pm, they hadn't gotten to my vehicle yet but would try to push it through by 2:30pm. What's the point of a scheduled appointment if it still takes all day? More
by Madisonfear1
May 28, 2026
I always ask for Ryan Hatfield. He is very knowledgeable, very friendly and always very helpful. He is very knowledgeable, very friendly and always very helpful. More
by Ladyspends
May 28, 2026
Had Fords all my life. Never again Still a rear axel recall a year old but no fix for it Never again Still a rear axel recall a year old but no fix for it More
by JANIEANDFRED
May 28, 2026
Absolutely amazing from start to finish Ryen was great and probably the best advisor I have ever seen. and probably the best advisor I have ever seen. More
by Ryen.hatfield
May 28, 2026
Have taken vehicles there for years. Always great service with a smile I will return Always great service with a smile I will return More
by mitchv66
May 26, 2026
Very happy with my experience at this dealership. Mike Gross made our buying experience so easy and with no pressure - and I love my new car! Thank you! Mike Gross made our buying experience so easy and with no pressure - and I love my new car! Thank you! More
by tiffanypropstdvm
May 26, 2026
Wyatt was really helpful in getting me schedules and serviced. He offered schedule options, gave me cost estimates, and communicated service updates. I know that my Ford will be serviced right and I fee serviced. He offered schedule options, gave me cost estimates, and communicated service updates. I know that my Ford will be serviced right and I feel the staff at Joe Machens Capital City Ford value my wife and me as customers. More
by gwise06
Employees Worked With
May 26, 2026
We dropped off my pickup for service late evening and drove to the used lot. My wife saw a red Explorer. Brad O'Dowd was working late so he came out to talk about the car. We called for an appointment to drove to the used lot. My wife saw a red Explorer. Brad O'Dowd was working late so he came out to talk about the car. We called for an appointment to drive the car and discuss trade. Brad was super nice to work with. He was helpful, showed genuine interest in us, answered our questions, listened to our concerns and honored our requests. Brad is good at what he does and he is a good individual as well. More
by gwise06
May 26, 2026
Very helpful and friendly Also very helpful and knowledgeable with getting stuff figured out Great experience knowledgeable with getting stuff figured out Great experience More
by KELLSTAR6977
