22 Michigan Volkswagen Dealers

Very easy buying experience, very friendly, great - westleykalino

Very easy buying experience, very friendly, great inventory Will definitely be returning for wife's new vehicle

Great dealership, Derrick is a expert in his field, was - Tjdmllc

Great dealership, Derrick is a expert in his field, was able to answer every question and got me out of my lease early & a lower car payment, very easy and joyful experience

Very friendly and knowledgeable. - Vwbalder

Very friendly and knowledgeable. Excellent service every time. I will definitely be bringing my cars here whenever they need service.

Great service, upfront and able to explain what's going - AJNITSCHE2002

Great service, upfront and able to explain what's going on with the vehicle, and overall just friendly and welcoming staff

The buying process was excellent. - john.williams106

The buying process was excellent. The big challenge remain to be determined, that is the service process. At this point I assume service will also be excellent.

Good service and friendly staff. - azolpersonal

Good service and friendly staff. The waiting area is clean and accommodating. The staff took care of my service request quickly and efficiently

I appreciate the time they took to get me what I wanted! - J_mil07

I appreciate the time they took to get me what I wanted! They really make you feel like family!

Massive issues buying a new car from them, lots of - AnnoyedSubaru

Massive issues buying a new car from them, lots of service issues, they don't understand what half the accessories I ordered are (they are common accessories). It appears they were purchased by Fox and went downhill right away. Wouldn't recommend. At least I have the car now.

This used to be a good dealership. - Tikigreg

This used to be a good dealership. I bought 2 GTIs from them. My last one I brought in for service for a check engine light august 2023. I was told they couldn’t look at my car for a month. This was my daily driver. I took it to an independent garage and had it back in less than a week I also had them document corrosion damage under the extended warranty. I never heard back and ended up taking it to another dealer. Ever since the owner was appointed a diplomat this dealership has gone downhill. The service department is rude and apparently they can’t keep technicians according the service rep I talked to.

This dealership: - will trade VINs with another - Abed

This dealership: - will trade VINs with another location, get the VIN wrong, then blame YOU for the mistake. - will send you home with no paperwork telling you "everything you need is all on a hard drive", but the hard drive only includes a sole copy of your purchase agreement, no additional literature (i.e. on warranty or the vehicle). - will not provide you copies of warranty literature when asked. - will give you a "concierge number" after the sale you can text/call for service appointments or Q&A, but no one monitors it. - will not return calls and messages left with either the sales rep you dealt with, nor the service department. - will take months to give you an appointment that they continue to emphasize as being "quick and easy". - will tell you they'll ensure stock of the part for your service appointment, but will fail to keep your appointment and won't have the stock they promised when you inevitably show up for it. - will tell you they're now under new management and to "take it up with Mazda" down the street. I tried to keep giving them the benefit of the doubt, but when they're now telling me they won't look at my car and instead send me to Mazda, there's no more hope for this dealership. Would not recommend at all.

Jess and JOhn have been great over all the years we've - bobgrzesiak

Jess and JOhn have been great over all the years we've used them (Subaru owners since 1978), All our experience has been with warranty work and they are great to deal with. Parts department is equally fantastic.

Brought my sons 2006 Touareg in for service left front - jim195354

Brought my sons 2006 Touareg in for service left front headlight out passenger side wiper not working and a tire rotation was told light and wiper could not be repaired because the don’t have parts for that year vehicle so all they did was rotate tires and charged $180 rotation was $20 the cashier told me they don’t have parts for vehicles older then 10 years and told me to talk to service representative he said how do we know what’s wrong with vehicle with out inspection if you don’t have parts don’t accept the job cost me $160 for nothing total ripoff

I recently stopped at the Thelan Audi to see if my sales - robertrosenberg44

I recently stopped at the Thelan Audi to see if my sales associate, Alonzo Simmons could help me out with a technical issue I was having with the my Audi app. He took time out with what he was doing and had my problem solved in minutes. The entire process from the purchase to the service after the sale has been excellent with Alonzo. He is a credit the the dealership and I highly recommend him if you are in the market for a great car.

Falsify Car Inventory Online to get Customers to Engage - BrettVeen

This dealership falsifies their inventory in order to get people interested and to inquire about cars they don't actually have available. They pull a bait and switch. Now they have my contact information and are calling me non-stop when they don't have the cars I am actually interested in. Isn't this false advertising? Maybe I need to find a lawyer.

Sean Leach - Salesman - Serra of Traverse City - Just - Ty Webb

Sean Leach - Salesman - Serra of Traverse City - Just want to highly recommend Sean if you are in the market for a New or Used vehicle. I had been looking for a while for a good deal on a Honda Ridgeline. I found a great vehicle online at Serra of Traverse City and then scoped out the sales staff.... Sean had great reviews already so I sent him a cold inquiry about the vehicle. He quickly responded and personally checked the vehicle out for me. Sean sent a video of the truck and was totally honest and upfront about the vehicle. (It will need tires in the next few months before winter driving season). So I did some final research and found it was the lowest-priced, used Ridgeline in the Midwest. I called Sean a couple times with more questions and we settled on a deal for the truck (NART ). I was coming from another state for the vehicle so he turned me over to the F&I Business staff who were also easy to work with, got me a final Purchase Agreement and set up a date to get the vehicle. I flew into Traverse City Airport (which is right next to the dealerships) and Sean picked me up and drove me to the dealership to finish the paperwork and make payment. In less than 45 minutes, I was off and headed home in my new-to-me Honda Ridgeline! I highly recommend Sean Leach & Serra in Traverse City. Top notch in this business. = THANKS SEAN!

Dropped off vehicle for diag. - viganvllasaliu11

Dropped off vehicle for diag. The amount to fix the vehicle was outrages I declined, paid for diag fee 2 weeks after I paid the diag fee Greg betten the owner towed my vehicle away

9 months ago my husband and I were looking for a reliable... - Kim S

9 months ago my husband and I were looking for a reliable used vehicle for my son for college. Bill Gezon came out to greet us, and we told him we wanted a very reliable vehicle for his 4 years of school. He said he had just the car for us, a 2013 VW Tiguan, just turned in by an older couple who took excellent care of the vehicle. He said they would run it through an in depth inspection and when done he told us it was all good! He also told our son that it would last him well beyond the 4 years of college if he took good care of it. We were sold, hook line and sinker, literally. Within 6 months, even before the first oil change was due, the cars brakes went out… there was very little when you pressed on the brakes. That was a costly repair. Then, within the next three months, the cars engine started jerking and the engine light came on. We again took it back and found out the spark plugs and coil packs had to be replaced for another $750 AND the turbo booster was shot and it would cost us another $2700. Additionally they indicated we had broken coil springs and had to replace entire front suspension. They also printed up a list of things they suggested we needed to repair soon. All of this came to over $5000 for a car that we paid $10,000 for just 9 months ago that was supposed to last for years. We asked them to buy it back and we would purchase another vehicle as my son can’t afford these kind of expensive problems while in college. Bill Gezon told us the car is only worth $1,000 from a wholesaler with all the repairs needed and he couldn’t find anyone to take it. He also said their dealership would not even give us that for it, would not buy it back, and would do nothing for us. We bought a supposedly fantastic vehicle, one that Bill couldn’t say enough about, one that he indicated was so reliable and would go 300,000 miles and it turned out to be a huge lemon and there is no accountability from Bill Gezon or management or Gezon motors. His final words were… sometimes that happens with used cars and we aren’t going to do anything further. I would never buy from this dealership again… please beware!

Used car/online department - Hkosturi

Wow, i just started shopping for a car and I reached out to this dealer to inquire about a 2013 VW Passat. First, it took them a while until they responded. Secondly, when i asked regarding a discrepancy with their listing (they listed the vehicle with 2,000 miles when autocheck states it has over 29,000 miles) they never responded to clarify this discrepancy. This dealer their adds is misleading and customer service sucks - i would never go back or recommend it to anyone.

Horrible - Deloise 1

They dont even get half of a star!. I am soooooo upset with this place and I am more disappointed with the people that work there . I had my car towed in on Monday and had an appointment on Tuesday for a diag. I told the lady "my car has coolant in the spark plug holes I may have blown the head gasket....I just had a heater core flush I am not sure if that is what caused the problem". I had checked everything I could before the car got there there was NO knocking of the engine, bearings didnt lock, thick white smoke out of the tailpipe so we kind of ruled out possibility of an engine block crack, but more importantly we constantly checked the oil it was still just oil no foam mixture just oil. Again I had given this information to the lady and told her when I had to call and check on my car that I wanted to know if the head was cracked or the engine block. When I talked to her she said immediately said I needed a new engine and that she was looking up prices and that POSSIBLY the head was cracked or the engine block was cracked. Now isnt that what I already told the lady? She is telling me the exact same thing that I ALREADY told her. So after I told her I wanted to know if the engine block was cracked or the head and she said that she would call me back with more info BEFORE they closed. So like a child I waited by the phone for her call only to have to call her back and find out that everybody left because they were closed. This initiated my first call to John the manager. I had to leave him a voicemail pleading for him to call me back because I felt slighted and I wanted to know about my car. The next day Lexi calls me back and says she was returning my phone call for John the manager because he was in meetings and apologized for her unprofessionalism for not returning the phone call and proceeded to tell me the EXACT same thing she said the day before(which is what I ALREADY told her before the car was worked on) adding in I need a new engine again and being very persistent about it. I asked her things like is the head cracked or the engine block cracked .... why couldn't I replace or refurbish the head. She said based on her "mechanical experience" I needed a new or used engine and to get that information I wanted it would be a $500 job on top of the $200 diag fee. Also readers you remember earlier I told you that I had checked the oil she is now saying the oil was foamy and had coolant in it and I told her that I checked the oil and it wasn't like that before it got to them and I have 4 witnesses to prove that. I find all this ridiculous because I'm still yet to get a diagnosis and they are now holding my car HOSTAGE because I refuse to pay $200 for ABSOLUTELY nothing. They did not give me any information that I already didn't know and that I didn't already tell them. I left a message for the CEO and the person that keeps responding to these low rating reviews. I am scared they are going to sabotage my car because of the back and forth we have been doing especially after reading some of these reviews. I just want my car back and John the manager keeps telling me I cannot have it back until I pay the $200 for the nothing of service that I got and the disrespect from the crew. I wouldn't reccomend this place to my worst enemy i should have ready the reviews before I towed it in, but I thought my car would be safe here because they work on VW vs. taking it to a mechanic that mostly works on American cars. Someone let my betty jetta know I coming to get her and to hold on strong! I am sorry for giving these people permission to pop your hood and violate you by just staring at the engine and making stuff up about you because that is all they did!

Their service department is great and well-priced. ... - mp2dtw

Their service department is great and well-priced. Because the battery was immediately behind the headlight, I took it there to be changed. They charged $15. I'd been charged $60 before. The several things I've had done there, both collision and regular service, have always been done well, before the time promised and at very fair rates. Why did I buy my car at Suburban (worst ever experience) when I'd had good experiences with Melton Motors? I'll never trust Suburban to touch my car again, despite the fact that I work within 3 miles of them and probably over 25 miles from Melton.