37 Massachusetts Toyota Dealers

My first time at dealership, I just bought a 2024 - mjhjch7655

My first time at dealership, I just bought a 2024 pre-owned Camry. They were really great, first impressions are awesome.

The process from the time I logged in to search for a - hejiet

The process from the time I logged in to search for a truck to the time of purchasing was all smooth and straight forward. All the staff involved were very cautious dedicated and helpful.

Great customers service. - Ary

Great customers service. And they listen your need and understanding people. I love my sperience there. Thank you

I had an excellent experience purchasing a used car from - lward1246

I had an excellent experience purchasing a used car from Koch Toyota. I test drove and purchased in under 2 hours with absolutely no pressure and perfect attentiveness. Everton Gomes was my sales man and he was fantastic. He went over the car, listened to my needs, and was never pushy or trying to upsell. I also had a quick wait and awesome experience in the finance department with Mike Jandrew. I would definitely purchase from Everton again.

Scammers. - Taquatab

Scammers. A salesperson, Aiden Mckee-Gaffin, sold me a car in the afternoon and asked me to come pick it up the next day. I took a day off from work to go pick up the car and before I did they sold the car to someone else. The manager was quite upset with the salesperson's actions. The dealership's environment is your stereotypical one of deceptive, dishonest place. Avoid the dealership, and especially Aiden Mckee-Gaffin.

I recently had a frustrating and disappointing experience - Buyer

I recently had a frustrating and disappointing experience at this dealership, and the customer service left a lot to be desired. First, they promised me a $400 discount over the phone, which led me to drive an hour to their location. However, when I arrived, they added an unexpected condition that the discount would only apply if I financed through them. I explained that I already had financing secured through my bank and just wanted the best price they could offer. If they could give me a discount for financing through them, they should be able to offer the same discount regardless of my financing choice. Unfortunately, things only got worse when I dealt with one of the salespeople, Colin McMahon. From the moment I spoke with him, his attitude was dismissive and condescending, which felt racially biased. As a person of color, I felt that he made assumptions about me, as though I didn’t know how financing worked or couldn’t understand the details. He spoke down to me, explaining simple concepts in a patronizing way, which was insulting and unnecessary. Colin’s behavior made me feel like he didn’t take me seriously as a customer. At one point, he even smirked, as though he thought I wouldn’t recognize the poor deal he was offering. It was obvious he didn’t expect me to negotiate or ask questions, which made me feel like he was judging me based on my background. The following day, he continued to text me, pushing for updates on my bank’s financing rate, which felt aggressive and unwelcome. His demeanor seemed to fit a typical “pushy salesperson” stereotype, but with an undertone that felt racially charged. Overall, I left the dealership feeling disrespected and misled. I wouldn’t recommend this dealership to anyone looking for an honest and fair experience, and I would especially warn people of color to be cautious about dealing with Colin McMahon if they don’t want to experience the same type of treatment. Don't go to this dealership, rather give your business to some polite and professional people elsewhere. Stay away.

Jeffrey Guzman did a great job fixing my check engine - georgelloyd@townisp.com

Jeffrey Guzman did a great job fixing my check engine light even though my Highlander was a couple of weeks out of warranty. Very satisfied with the whole process.