Koch Route 2 Toyota

My salesman Wilder really helped me out with my buying decision. Showed me all the options available for a Tundra. Ended up going with a white capstone decision. Showed me all the options available for a Tundra. Ended up going with a white capstone More

Very relaxed experience. Great customer service through all departments. Made getting a new car seamless and easy. Highly recommend 👌. Great customer service through all departments. Made getting a new car seamless and easy. Highly recommend 👌. More

⭐ 1-Star Review Extremely disappointed with Koch Toyota’s service department. During my last two oil changes and multipoint inspections, I was told I needed new brake pads and rotors. After paying t Toyota’s service department. During my last two oil changes and multipoint inspections, I was told I needed new brake pads and rotors. After paying to have them replaced, I discovered they were not even necessary! This caused me significant financial stress and inconvenience. I have pictures to prove the condition of the parts that were replaced. It’s upsetting that customers cannot trust a dealership to provide honest recommendations instead of pushing unnecessary repairs. I feel completely taken advantage of, and this experience has made me lose trust in Koch Toyota. Customers deserve honesty, not unnecessary expenses! More

Wilder Poma was very easy going and showed superb customer service along with being very informative and humorous. Will definitely come back here and recommend everybody I know! customer service along with being very informative and humorous. Will definitely come back here and recommend everybody I know! More

Walked in I was immediately greeted and helped by Wilder. Got the truck I wanted for the price I wanted. It was hassle free and everyone that worked there was friendly and caring. I would definitely recom Got the truck I wanted for the price I wanted. It was hassle free and everyone that worked there was friendly and caring. I would definitely recommend to family and friends. More

Always have great experience with toyota, and thanks to wilder for helping me choose my best options and for the great experience! Im super happy with my new car & would definitely talk to him again in the wilder for helping me choose my best options and for the great experience! Im super happy with my new car & would definitely talk to him again in the future! More

I had an absolutely outstanding experience purchasing my vehicle at Koch Route 2 Toyota in Lancaster, MA, and I have to give a huge thank you to Rich Huynh. Rich is honestly the best car salesman I’ve e vehicle at Koch Route 2 Toyota in Lancaster, MA, and I have to give a huge thank you to Rich Huynh. Rich is honestly the best car salesman I’ve ever dealt with. From the moment I walked in, he was professional, respectful, patient, and genuinely focused on helping me find the right vehicle. He took the time to answer all of my questions, explain everything clearly, and made sure I was comfortable throughout the entire process. What really stood out to me was that I never felt pressured or rushed into making a decision. Rich treated me like a person rather than just another customer, and that made a huge difference in my experience. Buying a car can be stressful, but Rich made the entire process smooth, straightforward, and enjoyable. I truly appreciate all of his help and the time he put into making sure I left happy with my purchase. If you’re looking for a vehicle, I highly recommend asking for Rich Huynh at Koch Route 2 Toyota. Without a doubt, 5 stars and well deserved! I would absolutely buy another vehicle from him in the future. More

Wilder was excellent to work with throughout the entire sales process at Koch RT 2 sales process at Koch RT 2 More

Wilder was fantastic to work with! He helped get numbers down to where I wanted them, was patient and attentive to my pickiness and ensured I got into exactly the type of car I was loo He helped get numbers down to where I wanted them, was patient and attentive to my pickiness and ensured I got into exactly the type of car I was looking for. If you’re looking for a sales person with a personality, who will talk to you like a person rather than a $$, and work with you until you’re 100% satisfied in your selection, he’s your guy! More

Isabelle was great to work with and very helpful. She communicated often while we waited for my car to come in to make sure I didn’t have any questions. She communicated often while we waited for my car to come in to make sure I didn’t have any questions. More