75 Kentucky Ford Service Centers

The services department made time to get car repaired - Fuzz

The services department made time to get car repaired before wife would need it for bady setting

Daniel was very knowledgeable about the service I needed, - John L.

Daniel was very knowledgeable about the service I needed, professional, and very personable. I would recommend him to anyone in the area.

My husband and I recently had the pleasure of visiting - ellie.oehrlein

My husband and I recently had the pleasure of visiting Frankfort Lincoln, and I must say, the experience was nothing short of exceptional! From the moment we walked in, we were greeted with warm and friendly customer service that made us feel truly valued. The team went above and beyond to ensure all our needs were met. They were knowledgeable, patient, and genuinely interested in helping us with the repair of our vehicle done quickly, since we were traveling back to MN, and really needed to head home as soon as possible. Their attention to detail and dedication to customer satisfaction were evident in every interaction. We highly recommend Frankfort Lincoln to anyone needing vehicle repairs. Their excellent and friendly customer service sets them apart and makes the entire process a delight. Five stars all the way! 🌟

I had the pleasure of doing business with Graham Cane’s - kivy.spillman

I had the pleasure of doing business with Graham Cane’s over the weekend. I had purchased a new vehicle and went to the Kelley Blue Book website to get an estimate for my old car. The website alerted local dealerships about my interest in selling the vehicle. From the very first text saying hello to the final “Thank you for doing business with us” text, Graham was so kind and helpful. He let me know when would be a good time to come to the dealership, walked me through the whole process once there, and handed me a check in 30 minutes! I highly recommend checking out Jack Kain Ford for any and all of your vehicle needs. I have been telling all of my friends about my awesome experience!!

This service department is fantastic. - MLB

This service department is fantastic. Ken Klotter is professional, friendly and is great to work with! I highly recommend!

Byron in the Ford Service Department is a true - johnbarnette

Byron in the Ford Service Department is a true representation of what customer service should be. He is a true gentleman. Your dealership should be proud to have him on staff. John Barnette

Our truck blew a high pressure radiator hose a thousand - Tamirw13

Our truck blew a high pressure radiator hose a thousand miles from home and after calling around, these guys were the only ones that said they could get it fixed that day or possibly the next. When we got there, not only did they have both parts that we needed in stock but the tech was very very nice and had us back on the road in about an hour. Everyone we spoke to was very kind. They could have easily told us that they were so backed up with other repairs like the other dealerships, but they didn't and for that we are forever thankful.

EFFICIENT, FAST, PEOPLE AT SERVICE COUNTER ARE VERY NICE AND - DWIGHTRIDEOUT

THEY ALWAYS TAKE VERY GOOD CARE OF ME !! I HAVE ONLY HAD 1 SMALL PROBLEM BUT THE RESOLVED IT QUICKLY FOR ME.I WOULD HIGHLLY RECCOMEND THEM .

The service work was done on the transmission shifting - rfthomas216

The service work was done on the transmission shifting problems to perfection. The service manager kept us informed of the steps taken. Appreciated the prompt service work done with the 100000 mile scheduled maintenance.

All-State Ford is the only place that I will take my Ford - Ford Bronco

All-State Ford is the only place that I will take my Ford vehicles to for service work.

We were traveling pulling our 5th wheel. - Rdrpjr

We were traveling pulling our 5th wheel. Developed a vibration in the F350 diesel. This dealership took us in, diagnosed the problem and had us back on the road in 2 1/2 hours. Very pleasant to deal with. I would go back there to trade or buy a vehicle even though it's quite a ways from my home. Great dealership with great people.

Great people to interact with always ready to assist - fernandezedwards

Great people to interact with always ready to assist where possible, very knowledgeable and customer friendly

Had a great experience working with Chuck. - chuckharlow00

Had a great experience working with Chuck. Everyone was very nice and I will continue coming here!!

Best dealership I’ve ever dealt with. - rpayne259

Best dealership I’ve ever dealt with. Honest and upfront from beginning to end always

My experience at Airport Ford service has always been - Doc John

My experience at Airport Ford service has always been outstanding. I highly recommend them. They are honest, knowledgeable, professional. Thanks for being there.

Hunter A. - Cyd

Hunter A. is a service advisor, on a Saturday, I walked in, which is nice I didn't need an appointment. Hunter is professional, respectful and patience. I appreciate that, some service people make an audible sigh or that look, with the elderly, which I hate even before I open my mouth. From the get-go he listened to my situation and asked valid questions to make sure he understood my requests, which I did notice. An hour into my waiting, he checked in with me, it turns out, the TECH found another issue, it opened up a new discussion which involved the extra maintenance I have with my Lincoln, of which I keep the paperwork in the car. He was running back and forth, from me to my car, to find what I believed was a covered repair. It wasn't but, that is not the point, Hunter was running around, reading the warranty paperwork and gladly showed me where he found it, then ran back.to my car to put away. Something he really didn't have to do, and I thank him for that. Granted it wasn't that busy, but I gotta hand it to him and the other service writer, they were working so well together and kept the cars moving as it did get busier. Hunter deservers a 5 Star Rating, not the Mr. Shane Collins whom I did not see or meet, unless that is the name of the other service writer I listed below.

Can’t get in touch with the service department at - anthony.m.hines1990

Can’t get in touch with the service department at all—just stuck dealing with automation. When Danielle texted me about the issue, she asked how she could help, so I gave her a detailed explanation about what’s going on with my 2021 F150 Lariat, but she never responded. I’ve called the dealership twice trying to schedule service, and both times I was just transferred back to the automation. Looks like I’ll be finding another dealership.

I've had my 2018 F150 serviced at ton Blakely of Somerset - BenMorris

I've had my 2018 F150 serviced at ton Blakely of Somerset since originally purchased. Gary and his staff are always very knowlegable, great to work with. Shawn and his staff on the sales side are also great folks to work with when buying. I highly recommend this dealer.

I was there yesterday. My car problems started 2 weeks... - stevenpark2211

I was there yesterday. My car problems started 2 weeks ago and I had a lot of troubles. Finaly, I discouvered this great service and they helped me. You are great. Thanks a lot. Now, I can drive my car with pleasure, because I know that if there is a problem - you are here to help. I will highly recommend you to everyone I know!!!

Please read below about our experience at Palmetto Ford,... - kev1dwi2mar3

Please read below about our experience at Palmetto Ford, Charleston, SC.When we got home we took our Ford Edge to BF Evans who repaired the car in one day and loaned us a car to drive. They did not insist on a Diagnostic. The cost was far, far less than Palmetto. Buy your Ford at BF Evans for the SERVICE if nothing else! We were out-of-state volunteers at Edisto State Park. We had a problem with the door latch on our 2011 Ford Edge. Took it to Palmetto Ford, Charleston, SC on October 7. First they made me sign a paper saying I would pay $125 to run diagnostics on it. I told them the problem so a diagnostic was not necessary. Met a man in waiting room from Charleston who said they did not make him pay the $125 on his 2009 Ford F150. Gary Ferguson came in later told me the car needed a door latch. I had already told him that. He said it would cost $400-$500 to repair it. Gary insisted that we pay the $125. When we checked out AR the cashier charged us $150. I was busy talking to Gary, who said he had ordered the latch and that he would call me the next morning about when to bring it in because it would be here the next day. The part was in the warehouse. Called him the next day about 11 since he had not called me. Told me he could not get the part. I explained to him that since he could not get the part & that the other guy from Charleston was not charged a diagnostic fee so he should refund my money. After a long discussion he said he MIGHT be able to refund half of the $125. I told him I was charged $150. He seemed surprised! Later I called my home dealership, BF Evans in Livermore, Ky to see what they charged for a diagnostic. He said usually it was ONLY $69 & we should have received a copy of the diagnostic. I called Gary Ferguson again & requested a copy of the diagnostic report be e-mailed or mailed to me. All the information is in Ford's system as he told us he found it.

Service is terrible - Fordman

I wish I could rate this place lower then I did. I took my car in and it sat for hours. I came back and they said they drove it and gave me a list of parts it needed. I went to my car to look because I hadn't had a call. The car was in the same spot with not one mile put on it. I went back in talked to the service manager who called me a liar. He said they don't do business like that and if I didn't like the service there to leave the property. I have never been treated so badly in my entire life. I'll never be back and I'll make sure people know what happened. The service manager isn't fit to sweep the lot he's a complete joke

Recall - nkent17

The dealership was responsive to the needs of my organization in a timely manner. We were in need a quick turn around and they provided it.

Bruce Walters always goes above and beyond to satisfy - Susie Hall

Bruce Walters always goes above and beyond to satisfy their customers, from the salesmen to the service department. We wouldn’t go anywhere else!!!

Jason is timely, priced fairly, knows his business. - Patsr

Jason is timely, priced fairly, knows his business. Good good good good good good. Good.