867 Illinois Used Car Dealers

From the time I walked into the location, I was greeted - ksplovely05

From the time I walked into the location, I was greeted with smiles and professionalism. Very welcoming and eager to help from start to finish!

I am EXCEEDINGLY pleased with the service department at - fhayzeb

I am EXCEEDINGLY pleased with the service department at the Downtown Napleton Genesis dealership especially the tremendous professionalism and follow through by service specialist Sandra Cardona. She frequently sends text messages updating the progress of the vehicle and advises when it is ready to be retrieved. I cannot express enough how grateful I am to have her as my service advisor.

Sales experience could have been better. - B. E. Bates

Sales experience could have been better. I was transparent with dealers up front that I was motivated to make a purchase in a 7-10 day window. Gerald's staff was very responsive with sending me a quote; however, when I told them where two competing dealerships were for their price, they said I could bring the quote in to have them beat it by $500. Unfortunately, my time is limited, and I was trying to get most of the work done via e-mail so I could come in and sign and drive. I told the salesperson what broad number they needed to be under, but only got the "bring in the quote and we'll beat it." I don't intend to waste a bunch of time getting jerked around in the typical "I need to go talk to someone" fashion that you always encounter when you're in the dealership. Had they been easier to do business with, they actually would have probably earned my business. Instead, I chose to buy from a competitor who was willing to do all paperwork via e-mail, and valued my wife and my time to come in just to sign the physical papers.

I've had a terrible experience since I bought my car from - ttfahey

I've had a terrible experience since I bought my car from this dealership, do NOT recommend going here. Wishing I never purchased my vehicle from Anderson Hyundai at this point and still have not gotten help from them. I was referred to them by someone I know, but I started experiencing issues almost right away. I made an appointment (had to wait a week) with them, they then referred me to another mechanic and didn't do any testing or anything (didn't check my oil!). I took my car to another mechanic who told me there was absolutely no oil in my car, meaning oil was not put in my car upon my purchase. Since fixing that issue, I'm now experiencing similar/more issues and was told I can only have this resolved by going back to this dealership. Again, not able to get in for an appointment for 4 days. No one has taken accountability or tried to be helpful to me/reached out when trying to resolve these issues. I only bought my car from them 4 months ago!! Customer service at their repair shop has been extremely disappointing. This has been a mess. Please don't go here.

Gerald Kia has one of the worst service departments I’ve - Khaleqjamal

Gerald Kia has one of the worst service departments I’ve ever dealt with, and their behavior was borderline deceptive. I brought my Kia Sorento in for a transmission issue. At drop-off, I physically demonstrated the problem to the service writer, Marty, who clearly saw it and confirmed it himself. I also requested a routine oil change and tire rotation. After dropping the car off, they gave me a loaner the next day — which now feels like a distraction tactic rather than actual service. The very next day, they suddenly claimed they could not confirm the issue at all, directly contradicting what their own employee had already verified. Later that same day, I received another call with a completely different story: They said the transmission had been replaced 10,000 miles ago by another Kia dealership and that it was grossly overfilled with DOUBLE the required transmission fluid. Let’s be clear: That is KIA NEGLIGENCE, not mine. Instead of escalating this internally with Kia (which is what any competent dealership should do), Gerald Kia tried to dump the responsibility on me, telling me I had two options: 1. Come pick up the car 2. Pay for a transmission flush Unacceptable. I then contacted Kia Consumer Affairs, opened an official case, and was instructed to leave the vehicle at the dealership while Kia handled it. When I informed Gerald Kia of this, the service manager Justin reacted emotionally and unprofessionally, demanded the loaner back immediately, and made it clear they had no interest in helping once corporate got involved. I returned the loaner and decided I was done. Suddenly, they claimed all charges were waived and I owed nothing. That’s when I asked a simple question: Were the oil change and tire rotation I requested actually done? The service writer said yes — then scrambled to find paperwork — and finally admitted THEY WERE NEVER DONE AT ALL. NO WONDER WHY CHARGERS WERE WAIVED LOL STAY AWAY FROM THIS DISGUSTING DEALERSHIP! ESPECIALLY THEIR SERVICE MANAGER JUSTIN! CALLED ME AFTER HE SEEN THIS REVIEW UPSET ABOUT IT DIDNT GIVE ME A CHANCE TO SPEAK AT ALL! HE KEPT TELLING WE GAVE U A LOANER FOR FREE FOR 1 DAY, LIKE REALLY? YOU GAVE ME A LOANER AS YOU SHOULD SO YOU DIDNT DO ANYTHING FOR ME AT ALL! PLUS THAT LOANER WAS JUST TO KEEP ME QUIET! THEN REPEATEDLY KEPT TELLING ME YOU ARE NOT A MAN YOU ARE NOT A MAN! I FELT HARASSED AND THREATENED ME NOT TO EVER COME BACK TO THE DEALERSHIP EVER AGAIN AND HUNG UP ON ME!

I recently took my car for a detailing service and - team30a

I recently took my car for a detailing service and initially was not pleased with the outcome. I voiced my concern and the issues were addressed promptly, graciously, and thoroughly. So many dealerships tout their prowess with customer service but when it comes time to deliver they disappear. Not with Kunes. Their customer service was exemplary and I was treated with respect and they made everything right just as they said they would. This dealership, in my opinion, is outstanding. Thank you to the service department for your commitment to your customers.

well I. - colleenrose742com

well I.hope they do good service recovery. the car bravo tires was a lie. the tires were from 2020 with bad tread. almost bald in front when I got a third opinion . Right now we are negotiating splitting the cost of 4 new tires for a 40.000 dollar 2021 Tahoe. Now I will get à second option on the pads. I don't believe the Car Bravo rating of 10 mm left. they may have to.do.a.sercice.rexocery.for.that lying to me on the car bravo report. I'll.lwt you know the outcome next week Oswegoland .

Great online buying experience, shipped across country - pharmer_2011

Great online buying experience, shipped across country seamlessly. Dorry was great to work with, Would definitely buy from them again.

Completely satisfied with the care and customer service - haymonda

Completely satisfied with the care and customer service here. I completed paperwork online, worked with Dan on location and finalized the deal in a timely and professional manner. Thanks Dan for providing great customer service!!

worthless garbage they will pay to take this down. - shrnknndy

worthless garbage they will pay to take this down. take used cars to reputable mechanic. i guarantee it will be a piece of s!

We came in looking for a specific vehicle. - AFunk

We came in looking for a specific vehicle. Unfortunately when we got there that vehicle was currently unavailable. But Heather was amazing, she sat us down and asked what we were looking for and found a vehicle for my husband that was perfect! She worked with us and kept us informed every step of that way! Throughout the day we were texting back and forth regarding information and details which made the experience itself way easier and less stressful. When it came down to us purchasing the car Heather even stayed open a little after for us so we could leave for our car that day. It was one of the best experiences that we have had at a dealership in a long time!

Kostya is a pleasure to work with. - matt

Kostya is a pleasure to work with. He is honest and helpful. 2nd time working with him and I'd assume I will work with him again in the future!

Salesman, Eric ,was was courteous, knowledgeable and - pjmana

Salesman, Eric ,was was courteous, knowledgeable and professional. Sales process was easy and stress free. Received a decent buyout on my old vehicle. Would recommend Carmax to others

Really impressed with South Suburban Mitsubishi. - georgiabartt04

Really impressed with South Suburban Mitsubishi. The team was welcoming, explained everything clearly, and never made me feel rushed. It’s refreshing to work with people who genuinely care about their customers.. The whole process was smooth from start to finish! Highly recommend them!

I'm very happy with my purchase of a new Lincoln Nautilus - RJ

I'm very happy with my purchase of a new Lincoln Nautilus Reserve from Napelton in Glenview! Pete & Marty were very professional, knowledgeable and a pleasure to deal with. I had contacted a couple of other dealerships and was not happy with the experience. The communication was excellent as was the price they were able to give me on the exact car I was looking for. I traveled an hour from Palos Heights to this dealership and I'm glad I did. They saved me $ over what I was quoted elsewhere and I highly Recommend them!

Great place a lot of cars . - service mmss

Great place a lot of cars .Salesman Mike was great.Will stop again to purchase one more car for us

I have had excellent service. - Michelleingersoll80

I have had excellent service. Everything went smoothly from check in to check out.nathan was amazing

SALESMEN ADAM AND HIS SALEMANAGER JEREMYVERY NICE GUY TO - ewamatt

SALESMEN ADAM AND HIS SALEMANAGER JEREMYVERY NICE GUY TO DEAL WITH SERVICE I HAVE GREAT EXPERIENCE SO FAR AND I AM VERY SATISFIED WITH ALL EXPERIENCE WITH DEALERSHIP IN NAPLEVILLE MAZDA

I had a great experience. - rbatemail

I had a great experience. I didn’t get everything I wanted but got what I needed with superb customer service.

I have bought several cars from here in the last few - juliecameron13

I have bought several cars from here in the last few years. Corie Roberts always goes above and beyond to find me the perfect car.

My recent experience with the service department was - lawson2607

My recent experience with the service department was good. I was able to get an appointment within a reasonable period of time. They promptly diagnosed the issue and completed the repair when they said they would. I will use them again in the future.

I've only had my suburu 2 years and I've already put 7000 - contrerasalicia266

I've only had my suburu 2 years and I've already put 7000 into it. You told me it was never in an accident when I purchased it. Just to find out it was . It has overheated on me so many times. That i have it in storage and I'm not driving it. My family safety is first. The whole inside filled with smoke. I tried to trade it in a tear ago. I was told I needed to put 6000 down plus trade it. I have two autistic grandsons that are nonverbal that I commute back and forth. I'm sorry but their safety is first. Now I'm stuck paying on it and I've already forked out alot of money in the last 2 years. Never will I recommend you to anyone .

LaDarius Taylor was an excellent salesman for my 2027 - robinfans1

LaDarius Taylor was an excellent salesman for my 2027 Honda Hybrid CR-V. He was very kind, listened well to what I was looking for, and was great in keeping me informed about the availability of my vehicle, which was not easy to find in the color and trim that I wanted. I was very impressed with his service and his quick response via text whenever I had a question. He even sent me a photo of my vehicle being delivered on the truck to the dealership!

I spoke on the phone with tab initially he was very - 4runnerguy

I spoke on the phone with tab initially he was very helpful and took the time to explain things to me as this was my first time buying a car site unseen. When it was time to wire the money I felt very comfortable doing so. I got the car inspected before I purchased the car and they let me pick any shop that was in their area! I am from Nevada and this made me confident I was buying what they represented on their ad. I spoke with Daniel who did all the paperwork and handled the transaction. He was very nice and took the time to talk with my banker since I did not know how to do a wire transfer. I got the car and it was exactly what the pictures show. Thanks again!!!

I had an excellent experience working with sales - Marriah Grant

I had an excellent experience working with sales representative Sergio Montiel and Finance Manager Duane Price. They were extremely helpful, hospitable, informative, and respectful, and genuinely took their time throughout the entire process. Both made the vehicle purchasing experience smooth and stress-free. They truly listened to what I wanted and made sure everything stayed within my comfort level. Overall, a job very well done by both of them.

Bought an 80k truck from this dealership. - Dave

Bought an 80k truck from this dealership. Iv had nothing but issues with my truck. Its been there for a month and no one from the dealership has called me to give me any information regarding the issue. Iv contacted warranty department. The warranty department has been trying to get ahold of anybody for weeks and they haven't even responded to the warranty people. Over all horrible experience. They want your business but yet won't take care of you once they gotcha. Do not buy from this dealership. Unless you are OK with making payments on a truck that's not even in your possession. Remember they have not called me at all even though its been there for a month... ill be done with this dealership once I get my truck back...

Called 5 times in 5 hours inorder to get a receipt from a - Hausner18

Called 5 times in 5 hours inorder to get a receipt from a previous service for a new service to continue. The incompetence and lack of communication runs rampant at this dealership. I strongly suggest not getting a KIA at all. Mostly this dealership but all KIA dealerships are very terrible at servcie.

I recently purchased a new car from Dwight Ford, and I - racheljneubauer

I recently purchased a new car from Dwight Ford, and I couldn’t be happier with the experience! From start to finish, the entire team—Woody, Brandon, Trevor, and Zach—was professional, patient, and genuinely helpful. They made the car-buying process easy and stress-free, answering every question honestly and never using any pressure tactics. It was refreshing to deal with a dealership that values integrity and transparency. The pricing was straightforward and fair, and I felt confident every step of the way that I was getting a great deal. I’m proud to support this local, honest dealership and highly recommend Dwight Ford to anyone looking for a positive, trustworthy car-buying experience.

I had an amazing experience with Tasca Ford! - RocSmoov

I had an amazing experience with Tasca Ford! Mena Karas was extremely helpful and truly did his best to make sure I could get the best deal and the exact car I wanted. They were very welcoming offered my water and made sure all my needs for their services were met.

The team takes care of you on time and tells you exactly - tcsdayDoc47

The team takes care of you on time and tells you exactly what they are going to do up front. I hope the staff and mechanics there are kept on the pay roll with the site closing.