Purchased a car from Gerald Jones Subaru 7/31/2026. - jollygreen333
Purchased a car from Gerald Jones Subaru 7/31/2026. Did not have any issues on the test drive. Was shown a carfax, service records from the dealership, the whole 9. Car checked out and seemed to be great. Until 8 days later, when the we started having a jerky transmission, stuttering transmission under any kind of acceleration load. Shuttering and jerking from the brakes under any kind of brake load. Whirling, whistling noises coming from under the hood. Cluncking transmission when putting it into reverse. And icing on the cake BAD BAD windshield whippers. Took it in for a service, explained what was happening. Did some research on what the noise were and it was directly linked to a bad transmission. So bad in fact that there was a national recall put out. Unfortunately for me, my car didn't fall under that recall, but we are having those problems. Tried to talk with the GM and explain what was happening and how we would like to move forward. I asked to swap my loan and terms to another vehicle and was immediately met with sarcasm and disrespect. He wanted to hear nothing we had to say and wanted nothing to do with our concerns. He basically at the end of the meeting told us to GET FUKED and STAY FUKED, in the most professional way. Never shook my hand, never thanked me for raising the concerns, never thanked me for my business, nothing. He was extremely cold. When I told him I was going to escalate this further, he laughed and said good luck. They had our car in the shop for over 2 weeks and told me it was fixed. They then tried to charge me for diagnostic, brakes and rotors, and the system update that was placed on the transmission. That turned into a giant argument and I fortunately paid nothing. The car is still not fixed, it had a bandaid put on it. We are still experiencing the jerky transmission and shuttering under any kind of acceleration load. Still have the cluncking in the reverse gear. Still have the whirling, whining noise. Brakes are fixed though.and we got new whippers. Don't bother reaching out to Subaru of America, they are no better than the dealership I have had to deal with. I will NEVER EVER do business with Gerald Jones anything, especially Gerald Jones Subaru. I hope this helps explain how bad that place truly is. Drive hours away if you must to get your Subaru. Save yourself the headache and heartbreak.
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