Gerald Jones Subaru

Purchased a car from Gerald Jones Subaru 7/31/2026. Did not have any issues on the test drive. Was shown a carfax, service records from the dealership, the whole 9. Car checked out and seemed to be gre Did not have any issues on the test drive. Was shown a carfax, service records from the dealership, the whole 9. Car checked out and seemed to be great. Until 8 days later, when the we started having a jerky transmission, stuttering transmission under any kind of acceleration load. Shuttering and jerking from the brakes under any kind of brake load. Whirling, whistling noises coming from under the hood. Cluncking transmission when putting it into reverse. And icing on the cake BAD BAD windshield whippers. Took it in for a service, explained what was happening. Did some research on what the noise were and it was directly linked to a bad transmission. So bad in fact that there was a national recall put out. Unfortunately for me, my car didn't fall under that recall, but we are having those problems. Tried to talk with the GM and explain what was happening and how we would like to move forward. I asked to swap my loan and terms to another vehicle and was immediately met with sarcasm and disrespect. He wanted to hear nothing we had to say and wanted nothing to do with our concerns. He basically at the end of the meeting told us to GET FUKED and STAY FUKED, in the most professional way. Never shook my hand, never thanked me for raising the concerns, never thanked me for my business, nothing. He was extremely cold. When I told him I was going to escalate this further, he laughed and said good luck. They had our car in the shop for over 2 weeks and told me it was fixed. They then tried to charge me for diagnostic, brakes and rotors, and the system update that was placed on the transmission. That turned into a giant argument and I fortunately paid nothing. The car is still not fixed, it had a bandaid put on it. We are still experiencing the jerky transmission and shuttering under any kind of acceleration load. Still have the cluncking in the reverse gear. Still have the whirling, whining noise. Brakes are fixed though.and we got new whippers. Don't bother reaching out to Subaru of America, they are no better than the dealership I have had to deal with. I will NEVER EVER do business with Gerald Jones anything, especially Gerald Jones Subaru. I hope this helps explain how bad that place truly is. Drive hours away if you must to get your Subaru. Save yourself the headache and heartbreak. More

My husband and I purchased a vehicle from here for his work commute. During the time of our purchase and test drive there had been no mechanical issues. Two months ago the check engine light went off and work commute. During the time of our purchase and test drive there had been no mechanical issues. Two months ago the check engine light went off and we fixed what the issue had shown through the series of codes. Then the check engine light came on once again and we again fixed what the issue was through the different series of codes it showed. For a third time the check engine light has come on and we were not able to see what more codes there were and it became where the car felt unsafe to drive. My husband scheduled an appointment to discuss that we no longer willing to pay payments on a vehicle that was what we believe to have been deceivingly sold to us. My husband had gone in with the intention of discussing the situation of issues that seemed to be continuously popping up and dicuss a possible trade in. The salesperson was very understanding and was doing the best he could as just a salesmen and of course he'd need to speak with the general manger and the service department. Now this is where our experience went VERY downhill. When the car had been taken into the service shop MORE codes showed up that I quote "multiple codes that were not there and hiding behind the other codes.". Which seems to my husband were codes that had been hidden or erased. Then the General Manger came out to speak with my husband..honestly he didn't even speak with my husband. What my husband encountered with this employee was absolutely unprofessional, disrespectful and arrogant. Not only was my husband not be able to directly share our needs with this employee but was denied a handshake when he went to introduce himself, had LAUGHTER and SMIRKING thrown in his face when I quote the GM stated "You can either go test drive the car you need and be flexible with your payments or leave in what you showed up in and hope it doesnt break down on the way home.". The GM didnt even have the decency to even SHAKE my husband's hand when my husband decided to leave. My husband himself had to reach out and shake the employee's hand. This dealship on the Subura side is being managed by a very disrespectful and unprofessional GM that finds it appropriate to LAUGH, SMIRKE at a customer, and not shake their hand when they came to speak about trading in a previously bought vehicle that didnt even last TWO MONTHS before throwing out code after code after code. As a customer that came in with a calm and willing to work with them to trade in a car that they bought from them with of mechanical issues and asking for a solution but instead was met with the above encounter is..honestly dont even have words for it, especially when the customer tried to end the whatever the xxxx you'd call that appointment by simply reaching out for a handshake and then was refused that handshake. More

6 months later I realize the mistake I made in coming here for a vehicle. I got swindled plain and simple. I adamantly pushed for a 4yr loan. They pushed for 5. I said no. I gave them an extra 1k down to here for a vehicle. I got swindled plain and simple. I adamantly pushed for a 4yr loan. They pushed for 5. I said no. I gave them an extra 1k down to help get me to a down payment I wanted. They came back with a 4yr at a monthly payment I was satisfied with, showed me on paper. So we get ready to sign the official paperwork. The sales guy passes me along to some other lady who has me sign all the paperwork. I assume this is to pass blame on "miscommunication" if it gets caught. I've always signed my paperwork with the salesperson with every car I've ever bought so I thought it was strange but ignored it. My fault was not paying attention as she quickly shuffled paperwork in front of me to sign, ostensibly ignoring the actual loan term, pointing out the monthly payment at a specific interest rate that was specific to a 48 month loan. Now, 6 months later, after going over my balance and payment, I realize it was a 60 month loan. It took a bunch of digging to find it. I noticed the paperwork they sent me home with did not have the original offer of 48 months @ my current payment. They conveniently didnt include that in my paperwork. I need to point out that my wife and I spoke multiple times in front of them about thr 4 year loan. Theres NO WAY they did not hear us speaking about it. They could have, at any point, pointed out it was a 5yr loan, not a 4. But they didnt. Because they knew what they were doing. Im beyond livid. I NEVER would have taken the loan if I knew it was 5 years. I was specifically seeking 4 years. Yes I know its my fault for not paying attention for what I was signing, but they are experts at using tactics to get the sale. Because I specifically said I wouldn't buy it on a 5 yr loan. I'll never buy from here or any subaru dealership ever again. You get ONE chance to earn my loyalty and you ruin it on the very first sale? Ill be going back to Toyota or Honda from now on. Way to go Subaru, class act. More

Daryn my salesperson sold me a car in ‘23 that I was pleased with and he told me about their referral program and if I referred someone and they bought a car that I would get a referral fee of $100. I r pleased with and he told me about their referral program and if I referred someone and they bought a car that I would get a referral fee of $100. I referred someone that bought a car from him but he never honored his word on the referral fee. When I reminded him the first 10 times he assured me it was being taken care of. When I contacted him after 3 months later to inquire about the referral fee, I was once again told it was being taken care of. Never heard back and called again and then was told may not be eligible but he would check & call back. Never did call back & never offered an apology. Otherwise, pleased with the car More

I recently bought a used RAV4 from this dealership after negotiating with John over two days. He was polite and professional, and we agreed on an out-the-door price before I drove nearly 4 hours to complete negotiating with John over two days. He was polite and professional, and we agreed on an out-the-door price before I drove nearly 4 hours to complete the deal. While the sales process was smooth, the delivery experience fell short of expectations. Before even arriving at the dealership, I made it very clear multiple times that I expected the car to be properly washed and waxed before delivery — as the vehicle was for my wife. John acknowledged this and said it would take about an hour, which gave me the impression that the car would receive a full exterior detailing. However, while we waited outside, I saw the car return from “cleaning” in less than 15 minutes. It was evident the car had only been through a basic wash — no wax, no real attention to presentation. Had I known this, I might have reconsidered proceeding with the deal. Additionally, I was handed a completely dead second key fob, even though I had asked in advance and expected both keys to be fully functional. The next day, I noticed the front passenger all-weather mat was missing — it was clearly present in the online listing and during the test drive. It apparently disappeared during the brief cleaning. When I contacted John with a photo, his initial response lacked accountability. Fortunately, he later found the mat and agreed to ship it, but only after I followed up. The finance person was professional and not pushy, which I appreciated. But overall, the lack of transparency on vehicle preparation and post-sale follow-up left me disappointed — especially considering the distance I traveled and the expectations I had from a dealership of this size. More

Lies lies lies and more lies by nolan the FI manager not to mention the service department leaving oily handprints all over the interior of the car please stay away I am getting everyone to mention the service department leaving oily handprints all over the interior of the car please stay away I am getting everyone More

Thank you Nolan Mitchell for all your hard work and dedication to helping me find my new car! dedication to helping me find my new car! More

I bought a used car on March 2024, they make me go back and forth to complete painting job as they promised. I am still waiting for them to contact me. I was wondering if there is anyone will be able to h and forth to complete painting job as they promised. I am still waiting for them to contact me. I was wondering if there is anyone will be able to help me to solve the issues. More

I am writing to inform the public the Subaru bad quality. They brag on every commercial about the quality of their cars. They might be safe car I am not disputing that. But when you buy a new car, you should They brag on every commercial about the quality of their cars. They might be safe car I am not disputing that. But when you buy a new car, you should not have paint issue. When you take it to the dealership (Gerold Jones) they send it out for a paint inspection submit that to Subaru the car manufacture come back denied the claim to fix the paint. You ask why? Subaru states clear coat cracking and peeling is due to outside influences. Subaru must think you are going to drive their car inside. I have three other cars all of them are American made cars 2008, 2016, 2018 and none of them have this issue. So, this tells me that Subaru uses the lowest grade of materials. This is not the first time they have had this issue (Customer Advocacy Department, Attention: WRH-22 Recall) They have had on going paint issue for years now. Look it up you will see you might think of buy something different. As for the dealership you paid and the sold you the car, they have yet to be any help Gerold Jones has had my 2024 Subaru ascent close to 2 months now what have they done to help their customer nothing! They just keep your car in the parking lot and do nothing when you ask, they tell you the same thing they are waiting for Subaru to get back to them. So, they are not proactive for the customer at all. I don’t think buying a car from this dealership that does not stand behind the customer is not a good idea. So to wrap this up I will never buy a Subaru again, and would really have to think about buy another car from Gerld Jones. More