Let me first say I welcome this dealership to rebut - NittanyRidg
Let me first say I welcome this dealership to rebut anything I say here. I visited this dealership, test drove a vehicle, worked through an agreeable offer that they put on paper and I signed with Tabias their “manager”. He did their store celebration chant and told me they are not only my dealership today but for life. All sounds reasonable. I had secured my own financing through BOA but after an hour of waiting they told me their computer can’t pull BOA. I know Bank of America is an unknown bank(sarcasm) So I agreed for them to run credit and see what they can do for financing. Another 45 minutes goes by and they come back with a better rate than I already had so all seems good. It wasn’t much, but something. Then another 30 minutes for them to get “paperwork” done and if you’re keeping track I am now about 3 hours into my experience. Finally the finance lady comes and get’s me to go over the paperwork in which she tries to slide a run down of cost that is $900 more than that original signed and celebrated agreed upon price. I told the lady this was not was agreed upon and she says she has to talk to the manager. 10 minutes later she comes back and says they can’t agree with that price and the original “manager” is no longer available. Not surprised since I had been there for pretty much the entire work day. So long story short, BUYER BEWARE. This dealership does not care about their customers, their word means nothing, and they will put their interest in front of you. I have purchased many vehicles in my life and I have never experienced something so disrespectful of my time or ethically unprofessional.
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