78 California Volkswagen Dealers

Chris was super helpful, very transparent, and - Euniceychon

Chris was super helpful, very transparent, and communicative. He gives sales people a good name.

Parking and access were difficult. - captjohnca

Parking and access were difficult. Customer service was excellent. Only in for a recall notice.

Amazing dealership! - kassyarmas

Amazing dealership! Made it real easy to get a car! Erick Wladkowski was great help!

Adam was a huge help and met all of our needs and - Joshcruzmiranda

Adam was a huge help and met all of our needs and expectations. He went above and beyond to give us a pleasant and professional experience.

Excelent customer services and mr mike was very friendly. - Leonardo

Excelent customer services and mr mike was very friendly. In general the people working there were very professional

Great experience! - ryan

Great experience! Everyone was so nice and knowledgeable and really took the time to help me find my best option.

Great service, I am very impressed with the service and - FRAMEMART779

Great service, I am very impressed with the service and dealership. Thank you so much for your help.

Yesterday bought my Sienna 2012 XLE and have to comment - claudeisambert

Yesterday bought my Sienna 2012 XLE and have to comment extremely positively my experience! Walking around few days ago through their lot of wonderful priced,maintain and of quality I have to start thanking Xymone Dalpax.The young man listening to my likes,finances and preferences showed me few but very good choices.With no pressure went home to reflect and when decided to come back he was prepared to help me make my choice convincing me with professionalism and wonderful salesmanship the reason for my final choice. Melanie at finances was exceptional because was a complicated deal with me but she manage to keep me smile and went home with my car! GM manager James I believe was never too far to assure customers left happy like me! Thank you all. Claude Isambert

Really happy with the purchase experience one of the... - echaghlassian

Really happy with the purchase experience one of the fastest times ever! Diona the sales lady was professional and knew details about the vehicle.

Friendly, helpful and no pressure experience! - Nicole&Jay

My husband and I came in to Neftin VW to find a New Beetle just shortly after moving to Thousand Oaks from Chicago. We were warmly greeted by Maz Rozi who gave us great information and helped guide us through our first car buying experience. He was extremely knowledgable and gave us all possible options when looking at payment plans. We never felt any pressure at all and we really were treated like family. We even received tips and info about the area that we are now calling home from Max as well as John Swanson in the finance department. Everyone was extremely friendly and helpful and we couldn't be more pleased with the preformance, quality, and speed of our New Beetle.

Very friendly staff, from sales to service! - kkaabe

Very friendly staff, from sales to service! I habe been going to this dealership for years and I always had positive interactions.

Jim Wren, sales, was incredibly helpful without being - jerri_pickLadybug

Jim Wren, sales, was incredibly helpful without being pushy. My car was ready with a bow on it when I arrived to pick it up. I appreciated the in-person instruction on the workings of the car before I drove off. All in all, it was a great experience and I love my red VW GLI (aka “Ladybug”)!

When I decided to change from a gas vehicle to an - mcs1030

When I decided to change from a gas vehicle to an electric vehicle, I was overwhelmed and doubting my decision. The entire process with this dealership was wonderful! My salesman Dennon was the great. He was professional, helpful, and his knowledge of the car helped me go over the pros and cons and I decided to purchase the ID.5. He had to call around to local dealerships that would agree swap vehicles so I could get the model and color combo I wanted. I’m so sorry, but I didn’t catch the names of the sales manager and general manager, but they went above and beyond to get me all of the rebates and discounts I had available to me for purchasing an electric vehicle. Ryan Gonzalez, the finance manager was equally impressive. His thoroughness explaining the additional coverages they offered was outstanding. He made sure that I understood the additional coverage I chose and his professionalism and expertise made me confident I wasn’t buying something I didn’t need or wouldn’t use. I give this dealership and their awesome team a 5-star review. 10 out of 10. Highly recommend.

Great service all the people that was involved in the - charliezawde

Great service all the people that was involved in the sale are professional and very good what to hey do.

This dealer was great, surpassed my expectations with how - antiquado1

This dealer was great, surpassed my expectations with how fast they completed my service request. They delivered my car before the promised time. Will definitely return for all my future needs

Sales staff were professional, caring and patient during - robnettey

Sales staff were professional, caring and patient during my experience in purchasing a 2023 VW Atlas.

Ongoing efforts to have be able to smog my car. - KATHLEENITEMS

Ongoing efforts to have be able to smog my car. Several attempts to smog my car at local smog station and it still hasn't cleared. Out of pocket for repeat visits to the smog station and it still doesn't clear. I have been a customer of Hansel VW since the early 1980's..... have been a car buyer; dealership user since then. I have bought all cars since the 80's at Hansel and have I bought my cars at your shop and have never left!! PS: I had the smog work done at Hansel VW at your Corby Ave . location

Had an appointment but vehicle sat for 1 hour and 30 - Tomsd2az

Had an appointment but vehicle sat for 1 hour and 30 minutes until I confronted the manager. They quickly got the job done after that and were very apologetic and gave me a complimentary tire rotation. I was satisfied when I left.

Always a dream to work with from the sales staff to the - SanJuanCoffeeGuy

Always a dream to work with from the sales staff to the service department. Fred is amazing, jumps through hoops to please. Corey Goodman on top of his game. Owners Miles and Gary have gone out of their way to please me, that's why I have bought four cars from them in the last few years.

They sold me a lemon, customer service leaves more to be - yoitssean

They sold me a lemon, customer service leaves more to be desired, and they don’t give out loaners. VW Customer Care gave me a refund on the car based on California's Lemon Law.

They were very friendly and accommodating. - H.S.

They were very friendly and accommodating. They understood my situation and cooperated with me at the best extent that they can.

Was told pricing on an ID4 and went it and it was - nlsassone

Was told pricing on an ID4 and went it and it was completely different. Horrible experience. They just tell you what you want to hear to get you in there and then give you completely different information. They acted like the person telling us the specifics was wrong and they can't do that. Crazy because the guy said he was the internet sales manager.

Great parts department. - Marcus Jack

Great parts department. They were able to find parts for my older vehicle. Thanks Gary

I scheduled a firmware update for my ID4, the worker - sunene23

I scheduled a firmware update for my ID4, the worker there told me oh yea code 99 is not ready yet. He did not even check my car for which version I had. I don't want to name names but clearly he didn't want to work on my car and I didn't want to waste my time there and wait forever for the service. I wrote a complain on their website and got a message on my phone an hour later with a message of trying to sell me a car, I laughed. I blame the owner or upper manager for this, it seems that they don't care anymore.

Excellent service an the drivetrain warranty was the one - Fittodd

Excellent service an the drivetrain warranty was the one thing that sealed the deal! The best. I’ll definitely be back

We had an excellent experience with Sean Vakili helping - nonin

We had an excellent experience with Sean Vakili helping us buy our 2023 ID4. No nonsense and respect for our time. He was genuinely excited about the car he was selling us and got us in and out as quickly as possible. I would definitely buy from him again.

AVOID this dealership like the plague. - SH

AVOID this dealership like the plague. The finance manager, Inez Carrillo, is an extremely unprofessional individual. DO NOT lease from these people, let alone deal with their incompetent sales and management teams. An FTC complaint was filed against them for attempting at $850 for a "safety check" even though they presented me with a document that clearly stated "NOT REQUIRED BY THE STATE OF CALIFORNIA - OPTIONAL" - which I have a photo of. On top of the $850 to "inspect the car" - they wanted me to leave the car for 4 hours so they can find things to fix. After their laundry list that I was told I'd need to get repaired there, THEN they'd release it to me. LOL, it's a three year old car. After some questions which were then overpowered, she stated that some dealerships charge up to "$4,000 to certify cars before they release it". I've confirmed with an attorney that that's a load of xx. If you must purchase your VW, call corporate and have them walk you through the process. Somehow the "safety check" is not required when you do this over the phone with corporate yet they are the same company ;) They will try to sell water to a fish if they could, just DON'T BE FOOLED! Volkswagen is a disgrace for running such a poor and fraudulent franchise business! VW needs to take responsibility for these rogue dealers.

Our salesman was Alvaro and he did everything for us to... - Mommyofdamian

Our salesman was Alvaro and he did everything for us to get financed for the vehicle (Tiguan) I truly wanted. He went straight to the point and didn’t push to do anything we weren’t comfortable with. He was nice and got us financed with the help of the finance guy Don! They’re great! I recommend everyone that wants to get into a vehicle go to Ontario Volkswagen!!!!

I had had a bad experience buying my last car - Wyatt and... - Ellen W.

I had had a bad experience buying my last car - Wyatt and the team were understanding of my anxiety and patient when I needed time. I’m now the owner of my first brand-new car and confident that I made the best choice for me.