Tracy Volkswagen CA

⭐ 1 STAR — I WOULD NEVER PURCHASE FROM TRACY VOLKSWAGEN AGAIN Our experience with Tracy Volkswagen has been disappointing from the moment we walked through the door and has somehow managed to get even w AGAIN Our experience with Tracy Volkswagen has been disappointing from the moment we walked through the door and has somehow managed to get even worse AFTER purchasing the vehicle. We stopped at Tracy Volkswagen on our way home from college specifically to look at a truck my son had found online. We had just driven approximately four hours from San Luis Obispo and admittedly didn't look our best after a long day of traveling. Almost immediately, we felt like the first salesman sized us up, decided we weren't serious buyers, and couldn't be bothered to give us the time of day. He showed us the truck and then essentially pawned us off on the dealership's SHUTTLE DRIVER to accompany us on the test drive and help "sell" us the vehicle. I have never experienced anything like it. Eventually, another salesperson realized that we were, in fact, serious buyers. Unfortunately, the experience didn't improve much. Instead, we felt like we were being "worked" throughout the entire negotiation and treated as though we knew nothing about purchasing a vehicle. At every opportunity, it felt like they were trying to take advantage of that assumption. Here's the ironic part: WE BOUGHT THE TRUCK. WITH A CASH OFFER. This was also my son's first car-buying experience, so we intentionally involved him in the process. He negotiated a few smaller items himself, including having floor mats included with the purchase. It should have been an exciting experience for him. We picked up the truck the following day. The floor mats? Those took OVER A MONTH and approximately 10 phone calls before we finally received them. Unfortunately, that was only the beginning. It has now been approximately TWO AND A HALF MONTHS since we purchased the truck, and we STILL DO NOT HAVE THE LICENSE PLATES OR REGISTRATION. We have called Tracy Volkswagen ENDLESSLY trying to get this resolved. Instead of receiving a straightforward explanation or someone taking responsibility and fixing the problem, we are repeatedly passed around the salesroom and given different stories. No one seems willing or able to simply tell us what is happening and get it taken care of. The difference in attention before and after they received our money has been remarkable. This entire experience has been incredibly frustrating, particularly because it was my son's first vehicle purchase. What should have been an exciting milestone has instead turned into months of phone calls, chasing promises, and trying to get basic items that should have been handled as part of the sale. My advice to Tracy Volkswagen: Stop judging customers by how they look when they walk through your doors, stop assuming they don't understand the buying process, and most importantly, take care of your customers AFTER you have their money. We purchased the vehicle despite our initial treatment. After everything we've dealt with since, I would never purchase another vehicle from Tracy Volkswagen and could not recommend this dealership to others. More

In March 2023, I purchased a 2013 Volkswagen Passat TDI Sel from Tracy Volkswagen. I signed a Trade/Purchase Disclosure Form, specifically stating that the vehicle's emissions system had not been tampered Sel from Tracy Volkswagen. I signed a Trade/Purchase Disclosure Form, specifically stating that the vehicle's emissions system had not been tampered with. However, After the purchase, the vehicle stalled and a turbo failure revealed that the car was actually part of the Volkswagen emissions scandal—a critical fact the dealership failed to disclose to me at the time of sale. Although I have invested $9,000 in repairs and rental fees and still owe $9,000 on the loan, the car is currently undrivable. Upon reviewing my documents, I discovered that my signature and my co-signer’s signature were forged on several warranty and GAP addendums that I explicitly declined, especially since the dealership claimed the car came with a "Lifetime Powertrain Warranty" that they now refuse to honor due to various loopholes. To make matters worse, while the final contract is dated May 23, 2023, the digital audit trail shows it wasn't electronically signed until June 17, 2023, and the GAP insurance company has confirmed that the policy was cancelled back in May 2023, leaving me with a fraudulent debt for products I never authorized. More

Great costumer service. Very pleased with the service I received from the front desk staff. Highly recommend this dealership. Very pleased with the service I received from the front desk staff. Highly recommend this dealership. More

The dealership service advisors always feel like they are pushing to sell services and the services are very expensive. A maintenance for Volkswagen ID4 that includes flushing brake fluid, changing cabin air pushing to sell services and the services are very expensive. A maintenance for Volkswagen ID4 that includes flushing brake fluid, changing cabin air filter and replacing coolant is quoted at $1500. The dealership also makes it clear that if we don't get the maintenance done every 10,000 miles at one of the Volkswagen dealerships, then it voids the warranty. The maintenance is much more expensive than getting the maintenance done for ICE car like a Toyota Camry or Honda Accord. More

I had to have my key fob re-programmed. It was supposed to take two hours. It was completed in fifteen minutes. Antonio understood my time constraints and worked with me. Very pleasantl It was supposed to take two hours. It was completed in fifteen minutes. Antonio understood my time constraints and worked with me. Very pleasantly surprised. Exceptional service. More

Would go lower than 1 star if possible. Worked with Karim at the dealership who did the initial appraisal on the vehicle I brought over. We are selling as we are in the process of leaving C Worked with Karim at the dealership who did the initial appraisal on the vehicle I brought over. We are selling as we are in the process of leaving California for another state. Initial offer was lower than expected. Had other dealers speaking with us so I left thinking that was the end of my dealings with them. Day two Karim called back, left a voicemailmessage and said he had a new number to run by me. Called in and the Number offered was acceptable. I had been upfront about having a payoff balance above the price offered and I would make up the difference to payoff the vehicle balance. I was asked by Karim to be at the dealership by COB as it was end of month and they needed to finalize this to help his months numbers. On my way over I connected to ask about a cashiers check for the balance difference and was now told wait a few hours as they had to connect with the bank. I informed them I had the complete payoff balance. I then heard from Ray at the dealership, and this is where the deal agreed on begins to be walked back. Ray starts talking about the busy month end close and having to wait to see if we could do the deal at all. Follow up on Monday. Month end mind you is why Karim was pushing to get the deal done today but now from Ray relooking at numbers their tune changed. I had been back and forth all afternoon working to get there and get this done with figures clearly communicated back and forth. Now according to Ray nothing offered was in writing so there is no agreed deal. To me Words and honesty matter and they have none of that at the basis of their operation. I wouldn’t trust a word from them and get everything in writing if you choose to do business with them at all. More

Lied about the car I purchased did not get over 300 miles per charge. Told me it was free charging for 3 years it was not. Second ID4 purchased. Told me they would compensate for the mistake, never did. I tr per charge. Told me it was free charging for 3 years it was not. Second ID4 purchased. Told me they would compensate for the mistake, never did. I traded my ID for that I purchased and it was so the same day I treated it in so they could not do anything for me. I will buy another ID4 not from this dealership. Worse experience I have had at a dealership. More

No appt had an emergency issue with an oil leak on my recent used car purchase of a 2016 Beetle. Met Antonio Vera and explained my situation. He listened carefully and understood the assignment. He was recent used car purchase of a 2016 Beetle. Met Antonio Vera and explained my situation. He listened carefully and understood the assignment. He was able to get one of his top technicians to identify the issue. He knew that I would have to take the car back to the selling dealer, he wanted to do the best thing for me, knowing it wasn't going to be fixed there. I am a loyal customer and will be back for regular maintenance soon. Good people are hard to come by, so Tracy VW keep him happy! More

I’ve been a customer for over 4 years and have always received quick, honest and professional service. received quick, honest and professional service. More

I recently had the pleasure of working with Antonio Vera, and I cannot speak highly enough of the exceptional service he provided as my service advisor. From the moment i walked in, Antonio greeted me with a and I cannot speak highly enough of the exceptional service he provided as my service advisor. From the moment i walked in, Antonio greeted me with a warm, friendly attitude and a genuine eagerness to help. He took the time to listen carefully to my concerns and made sure I fully understood all of the options available to me. Antonio's professionalism and attention to detail are unparalleled. He kept me informed every step of the way, explaining the status of my vehicle and ensuring that I knew exactly what was being done and why. What truly stood out, though, was his honesty and transparency. I never once felt pressured or unsure about any part of the service process. Not only did Antonio go above and beyond to make sure my experience was smooth and stress-free, but he also made me feel like a valued customer. He truly cares about providing top-tier service, and it shows in everything he does. If you're looking for an advisor who combines expertise with a personal touch, Antonio Vera is your go-to. I'll definitely be returning to work with him again in the future. Thank you, Antonio, for your outstanding service! More