From his initial response to our Costco inquiry, Austin - bmanson
From his initial response to our Costco inquiry, Austin Dietz, our Kirby Subaru sales rep, set a tone of calm, thoughtful and knowledgable professionalism. Throughout the buying process, which my wife and I extended to a week, Austin promptly responded to our texts and answered our questions clearly and succinctly. He never pressured us or offered us any sort of sales pitch. He gave us the space and time we needed to make our decision. When we settled on the beautiful "Habanero Orange" Uncharted that we eventual purchased, Austin unlocked the car for us and invited us to hang out and discuss it on our own. He didn't hover around us offering unsolicited opinions or advice. We really appreciated the trust and patience Austin extended to us. He made our purchasing experience enjoyable, which is an adjective I never thought I'd apply to the process of buying a car! Thank you to Austin and all the folks at Kirby Subaru for their kind, considerate and respectful professionalism.
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