62 California Subaru Dealers

Scott met me with a smile and addressed me by my name. - johnfire1941

Scott met me with a smile and addressed me by my name. He was very professional and even replaced the broken license plate holders. Scott walked me through all the paper work for my new battery, and even helped me use the service elevator in the waiting area as I am disabled. Scott helped to expedite the battery replacement so my wait time was significantly reduced. Wow, so much better service than I received at Dodge or Toyota! Great service Scott, thank you very much and what a great way to start my day!

I had a great experience purchasing a new Subaru Legacy - josette.bonte

I had a great experience purchasing a new Subaru Legacy at Subaru of Thousand Oaks. The purchase was facilitated by two outstanding sales people: Mathias and Leena. Mathias corresponded with me to let me know when the car I was interested in came in. Leena demonstrated most aspects of the car in great detail during the test drive with great patience and sweetness. Both Mathias and Leena were very knowledgeable, pleasant, sharp and not pushy (which is very rare among car sales people). I was made to feel very comfortable during the whole process and treated with respect. I live all the way in West LA and they drove the car to my house that same evening, so I did not have to leave my Honda behind in Thousand Oaks. They later followed up to ensure satisfaction. Kudos as well to Rodrigo who authorized the deal and to Jose Magana, the Manager who stepped in to prevent a glitch. This is the type of service you seldom find as a woman buying a car. I recommend them most highly.

The cars and lot were clean and safe and our salesperson - bdarouze

The cars and lot were clean and safe and our salesperson was very friendly and helpful.

Had a major electrical issue with multiple warning light - macedb

Had a major electrical issue with multiple warning light showing. After taking the car back 3 times and leaving it with them for a couple of days each time they finally got it fixed (so far). The service dept was very helpful and kept me in the loop with what they discovered and what repairs were attempted. Hope everybody else receives the Great service I got!

I purchased a new car. - verywalker

I purchased a new car. There were a few snafus along the way and it took a process of 2 days (my fault) Everything else way fine.

What can I say, carmax is always great searched online - idris tate

What can I say, carmax is always great searched online found the car I liked and they shipped it to norco quickly. Norco was great, they had it ready for me, I’d alway prefer a nice detail on the wash but the car was as advertised. Exoress pick up was about 40 minutes only because I got there right when they opened otherwise great experience.

Just bought a used Subaru Crosstrek from Santa Cruz - Renbargerchiroinc

Just bought a used Subaru Crosstrek from Santa Cruz Subaru and had a great experience in the process. The salesman O.J. McCulley was efficient in processing the information needed and answering any questions that we had. Sandra Baker did all of the necessary paperwork to complete the sale, with efficiency and humor. All in all it was an excellent experience.

Had my car listed online. - Tripp

Had my car listed online. Efren reached out with an offer (didn't give a number). Told them I would only take my asking price. They had the VIN and apparently after discussing it with his manager they agreed to give me my asking price under the stipulation that the car was in good condition. We scheduled a meeting, after 30-45 minutes they told me the car was in good condition, but instead of giving me my asking price they low balled. I refused showing the sales associate (not Efren) our previous correspondence and was then told they can't do that price because they "need to make money". I refused since now they wasted my time and backed out of our deal. I asked for the contact information of Efren, his manager (the one he talked to and agreed to give me my asking price), and their boss. None apparently had business cards and now the dealership is no longer responding to my emails. Do not go here to sell a car, they will low ball you and waste your time. I assume the same can be said about buying a car off them, they are only looking to make a profit and not benefit/improve their community like they say they will.

Long wait to check in even with apmt. - JMTJ9

Long wait to check in even with apmt. High turnover of personnel - even at upper levels so its hard to form a relationship with any of them. Furniture needs replacing - very worn. Personnel courteous and respectful offering you discounts if available but push maintenance work on you based purely on time not inspection or mileage. Wanted me to get over $600 of work done plus new tires but 2nd opinion told me it was not needed. None of it. e.g trans servicing (CVT) at 8K miles for a 2017 Outback.. LOVE my car - is my second Subaru since 1998 ( Forester ) which had a whole lot more mileage on it and is probably still on the road.

I’m really satisfied my Car shopping the dealers, very - Georgina

I’m really satisfied my Car shopping the dealers, very friendly, helpful, and the whole atmosphere. Excellent I can recommend this dealership to anybody nice work!👍

Dealership is extremely clean and Well organized. - joeb

Dealership is extremely clean and Well organized. Service writer Chris kept me informed all throughout the process. Service was done correctly and in a timely manner.

Sangera Subaru always goes above and beyond Whether - Lindaperez1971

Sangera Subaru always goes above and beyond Whether it’s getting to know your car or service. That’s why I don’t go to any other dealership. Sangera Subaru is the best!

I spent 3 days searching for a Subaru. - Jax

I spent 3 days searching for a Subaru. Drove all over Southern California. Kearny Mesa Subaru was phenomenal! From texts prior to visiting the lot to being prepared with the vehicle and deal we talked about upon my arrival to after purchase follow-ups. I can't rate this dealership high enough. My sales person was David Asmus! Outstanding!

The agent Michael was very helpful. - clabucay71

The agent Michael was very helpful. He helped me choosing my purchased car between The Beamer and Mercedes, I bought the BMW instead as he was his choice as well perpomance and interior, Roomy and the Car is in excellent condition, no issues and problem well maintained.

Love this dealership! - lourdesbridenbecker

Love this dealership! Leadership (Yonic in particular) is on point! Integrity, honesty, commitment to customers (not profit), and absolute fairness speak volumes! And Ella, too, is great! Great job!

Shorted the trade in by $5000. - Unhappy

Shorted the trade in by $5000. Wouldn't work with me to get this resolved

Chris was quick to respond to my online inquiry. - Jess

Chris was quick to respond to my online inquiry. Pulled the car I wanted from your stock and scheduled a time for a test drive. Purchase process was super easy. Chris was friendly, very helpful, and clearly communicated what I was getting. I love my Subaru!

I had a very disappointing experience with Timmons Subaru - BB

I had a very disappointing experience with Timmons Subaru and ultimately decided to walk away because the trust was gone. We came in specifically for a vehicle advertised online for approximately $28,495. We test drove the vehicle and sat down with salesperson Matt to discuss financing and trade-in options. Early in the conversation, Matt asked whether we already had financing in place, and we explained that we were pre-approved through our bank at a 3.25% interest rate, so financing was already secured on our end. When discussing our trade-in, Matt initially stated they would offer around $2,500. We explained we already had a separate certificate offer worth $3,500 elsewhere, and to his credit, he did increase the trade-in amount to match it. However, while we were sitting there waiting on trade-in numbers and continuing the purchase discussion, Matt later returned and told us the original vehicle had supposedly been sold “out from under him” by another salesperson to another customer. Almost immediately afterward, we were directed toward another similar vehicle priced around $32,495 — roughly $4,000 higher before taxes and fees. We were then told management would “help” by adjusting the trade-in value to offset part of the increase. At that point, the issue was no longer just about pricing. The trust had already been broken. Spending time negotiating for one vehicle, only to suddenly be told it was no longer available while being redirected to a significantly more expensive option, made the entire experience feel misleading. After leaving, I searched online reviews and found multiple customers describing very similar experiences involving pricing changes, vehicle availability issues, and sales tactics that created confusion and distrust. Whether intentional or not, the experience felt very similar to a bait-and-switch situation. Customers deserve transparency and honesty from the beginning, especially after investing time at a dealership negotiating in good faith.

Bought a 2021 “Certified” outback mph spun like a - 1soxypony

Bought a 2021 “Certified” outback mph spun like a roulette wheel and it could not be registered because they didn’t even do a basic smog check, which is illegal. Things escalated they purchased it back after dinging my credit even though I paid cash,I was told I was I should be happy that I had a free car for 3 months! No I have a hard credit enquiry now, I paid inurance and gap and 3 months payments to my credit union . Not free. Johnny is the rudest manager, should be fired,They bought it back in Sep 2025 now in Dec 2025 I have paperwork from DMV that car is in my name and that affects my driver license and now I have to go to DMV and prove I don’t own that car! I have all photos and transcripts of conversations, have reopened a case with Subaru of America , DMV etc.. BUYER beware! Also they tried to sell it a month later as a certified one owner car! FUBAR

Recent visit to Hello Subaru Service Department. - John

Recent visit to Hello Subaru Service Department. Helder Santos went the extra mile to place the Customer first' Great job Helder and entire Maintenance Staff. Within the next couple weeks I brought My Daughter to Hello Subaru and working with Dylan in sales. Magaly Rivera played an important role in the deal. Made us all feel welcome and Important. It was a great experience. Hello Subaru we will return and tell others.

I had a very disappointing experience during my recent - manmohan

I had a very disappointing experience during my recent vehicle service. I dropped my vehicle off for servicing and arrived at the service center an hour after receiving the service completion message. Upon arrival, I was asked to wait for 5 minutes—but that wait extended to over an hour. Eventually, I realized that the staff member who had acknowledged me had already left for the day without letting me know of delay. I have contacted another employee to handle my case, and I came to the frustrating conclusion that I had waited for over an hour unnecessarily. This level of miscommunication and lack of responsibility is unacceptable and reflects poorly on your customer service standards.

1-Star Review – Disappointing Warranty Experience on a - Estopp

1-Star Review – Disappointing Warranty Experience on a Known Issue I own a 2018 Subaru Outback 2.5i Limited with the Gold Plus 10-year/100,000-mile extended warranty (current mileage 65,480) that I purchased specifically to protect against failures of factory-installed components. The vehicle and warranty was purchased from Courtesy Subaru of Chico, now Pajouh Automotive Center. In April 2024, the vehicle began having battery drain issues after sitting for several days. Pajouh Subaru replaced the battery under warranty. The problem gradually worsened over the next two years. On June 1, 2026, I brought it back because the battery would no longer hold a charge for more than 24 hours. The dealership diagnosed the root cause as the factory Data Communication Module (DCM/Starlink) continuously drawing power as it tried to sync with the network—even though I have never had a Starlink subscription. They performed a “hard factory reset” and charged me $259. I was told this repair was not covered under my Gold Plus warranty. When I contacted Subaru of America (Case #260603-2001378) for reimbursement, both Pajouh and SOA refused, stating the separate DCM warranty extension (TSB 15-317-24R) had expired in November 2025. This is a well-known parasitic drain issue affecting many 2016–2018 Subarus, and the symptoms were clearly present during my 2024 visit—yet it was never properly diagnosed or addressed at that time. I find it very disappointing that a premium extended warranty I paid thousands of dollars for does not cover a factory-installed component with a documented defect, especially when the problem predates the expiration of the specific extension. The progressive nature of the drain means the DCM issue was likely killing the battery back in 2024 while coverage should have still applied. I understand warranty expirations, but I expected Subaru and Pajouh to stand behind a known design flaw on an original equipment part rather than leaving the customer to pay out of pocket after purchasing their extended protection plan. Advice to other owners: If your 2016–2018 Subaru has intermittent battery drain, insist on a full DCM check per TSB 15-317-24R. Consider pulling the DCM fuse yourself if you don’t use Starlink features. I would not recommend Pajouh Subaru for service or warranty work based on this experience.

Linda and Jaime were most helpful in explaining all the - Denis

Linda and Jaime were most helpful in explaining all the benefits and advantages of 2024 Subaru Solterra. Jaime promptly answered all my questions. I highly recommend Subaru Sherman Oaks dealership.

Puente hills subaru received possession of my 2022 - Abe K

Puente hills subaru received possession of my 2022 Subaru BRZ , had me sign a sales contract to purchase my car and than when it came time to pay me for it they said we will pay you once the title transfers to their name within 3 to 5 days. Prior to taking possession and receiving our signatures for the sale of the vehicle not once they mentioned the delayed payment. We have been chasing them for the payment for over a month. They avoid us no one return our calls. The sales woman/title clerck Daisy intially chased us to bring the car in , now will not return any of our calls. General Manager will not call us back . They advertised our car for sale the next day and within few days they sold it for a large markup and still failed to pay us. How were they able to transfer title to the new owner and claim they are waiting on DMV paperwork. Over a month later we are having to file complaints with the authorities trying to resolve this. As a repeat customer we are extremely disappointed. The Bakhtiari group ( Oscar and Brian )owns that dealership and the employees will block all attempt to reach the owners. Avoid that business. DO NOT TRUST THEM AT ALL

I live in Bakersfield they want $3000 more than what I - justineldridge 533

I live in Bakersfield they want $3000 more than what I paid for my outback Subaru

By far the worst experience I’ve ever had — these people - StayAwayFromSerramonte

By far the worst experience I’ve ever had — these people are literal crooks. They massively mark up prices, blatantly lie and misrepresent their add on packages while employing pressure tactics. They are also very inefficient and slow and I ended up spending 6 hours there. LYNN WILLIAMS is an unethical liar and also very low IQ…STAY FAR AWAY!!!

Bought car March paid for with trade and cash out. - A Kaiser

Bought car March paid for with trade and cash out. Over 7 months later not title or registration. Thats not the bad part. They have told me I'll have it in 1-2 months once. 1-2 weeks 8 times, and 1-3 days 12 TIMES. Asked for my money back and they can have the car after 4 months. Been dragged thru the ringer. Go to Chico Subaru. These guys are THE WORST AND DON'T CARE!!!! A KAISER

Jayson was exceptionally caring and made my family and I - Emma Smith

Jayson was exceptionally caring and made my family and I feel welcomed. I had been looking for a used vehicle for awhile and this dealership was authentic, thorough, and helpful throughout the process. I would definitely recommend them to anybody looking to purchase a Subaru!

Very attentive and professional. - sxmccoy

Very attentive and professional. Sohail was amazing, great guy, and the finance guy was awesome!

Best experience, Arturo and Isabel are amazing. - Steve1catania

Best experience, Arturo and Isabel are amazing. Called dealer asked if car was in stock they assured me it was they held it for me. When we arrive Isabel set us up with Arturo and tw hrs later we were on our way home. Everyone we encountered did a great job very professional. Thank you all. Highly recommend.