Do not do business with Dutton Cadillac and the Sales - jgross717
Do not do business with Dutton Cadillac and the Sales Manager Steve Neville. I viewed a car online, and purchased a one year old Cadillac ESCALDE IQ with 400 miles that was being offered as a Certified Pre-Owned Cadillac. I am 2500 miles away from this dealership and relied on the representations and documentation made by the dealership. For this age and mileage Cadillac's CPO standard states the car should cosmetically meet the brands luxury standards, it did not. The entire rear of the car had swirl marks that required my local detail shop to correct and polish the finish for 8 hours at my expense, $500. The CPO standard states the body should be free of dents, I had a Paintless Dent Removal tech fix dents and ripples in a door sill, an A-pillar and a rear quarter panel at my expense of $300. The worst damage to the car is the running boards, the bottom of one has the covering torn from it and the other side has deep scratches running through half the length. The car was mishandled while in others procession, there are round abrasion marks from a floor jack or jack stand on the bottom of the steps indicating the vehicle was improperly lifted or supported. This damage was documented by me via email 3 days after receipt of car (when I looked under car) and 120 miles after delivery. This damage did not occur while the car was in my possession. When I discussed the damage with Steve Neville he asked what would it take to satisfy me? I said Dutton Cadillac should pay me the cost of parts and installation. Steve said he would just pay for parts, so I went to my local Cadillac dealer to get the cost. I made a request for Dutton Cadillac to pay me $646.77 and Steve Nevilles reply was after consideration he decided to decline my request for payment. A man is only as good as their word, so you draw your own conclusion. I am contacting Cadillac to complain the vehicle was represented and sold as a CPO car but in fact did not meet the standard. Luckily, after I have spent nearly $2000 to correct these defects, the car looks nearly new. Buyer's beware, there are much better places to do business.
Read More