Dutton Buick GMC

Do not do business with Dutton Cadillac and the Sales Manager Steve Neville. I viewed a car online, and purchased a one year old Cadillac ESCALDE IQ with 400 miles that was being offered as a Certified P Manager Steve Neville. I viewed a car online, and purchased a one year old Cadillac ESCALDE IQ with 400 miles that was being offered as a Certified Pre-Owned Cadillac. I am 2500 miles away from this dealership and relied on the representations and documentation made by the dealership. For this age and mileage Cadillac's CPO standard states the car should cosmetically meet the brands luxury standards, it did not. The entire rear of the car had swirl marks that required my local detail shop to correct and polish the finish for 8 hours at my expense, $500. The CPO standard states the body should be free of dents, I had a Paintless Dent Removal tech fix dents and ripples in a door sill, an A-pillar and a rear quarter panel at my expense of $300. The worst damage to the car is the running boards, the bottom of one has the covering torn from it and the other side has deep scratches running through half the length. The car was mishandled while in others procession, there are round abrasion marks from a floor jack or jack stand on the bottom of the steps indicating the vehicle was improperly lifted or supported. This damage was documented by me via email 3 days after receipt of car (when I looked under car) and 120 miles after delivery. This damage did not occur while the car was in my possession. When I discussed the damage with Steve Neville he asked what would it take to satisfy me? I said Dutton Cadillac should pay me the cost of parts and installation. Steve said he would just pay for parts, so I went to my local Cadillac dealer to get the cost. I made a request for Dutton Cadillac to pay me $646.77 and Steve Nevilles reply was after consideration he decided to decline my request for payment. A man is only as good as their word, so you draw your own conclusion. I am contacting Cadillac to complain the vehicle was represented and sold as a CPO car but in fact did not meet the standard. Luckily, after I have spent nearly $2000 to correct these defects, the car looks nearly new. Buyer's beware, there are much better places to do business. More

Always takes care of us professionally, with courtesy and kindness . Answers our questions and needs kindness . Answers our questions and needs More

"I had a fantastic experience buying my GMC sierra at Dutton buick GMC! I cannot thank Tim Carney enough for his professionalism and help. He was incredibly knowledgeable and made the entire process smoo Dutton buick GMC! I cannot thank Tim Carney enough for his professionalism and help. He was incredibly knowledgeable and made the entire process smooth, easy, and, completely stress-free without any pressure. I felt welcomed and heard, and I absolutely love my new car. Highly recommend asking for Tim carney !" More

Excellent service Vee was very professional and made everything so easy for me I don’t like going to dealers and spending hours going back and forth waiting for banks to respond and Vee definitely help everything so easy for me I don’t like going to dealers and spending hours going back and forth waiting for banks to respond and Vee definitely help me with this and gave me a good deal he even brought my apr a little lower than I was pre approved for I literally just went in to the dealer to sign paperwork with finance manager Candace (which was also very professional and explained everything throughly), and pick up the car I was in and out in less than an hour I will definitely be going back to Dutton and will 100% recommend Vee and Dutton to everyone I know thank you so much. More

Bought a 2026 GMC Sierra AT4, was help by Cesar, he was very helpful with all the questions I had, patient as it took me a while before I made the decision to purchase, made the process very easy as I was very helpful with all the questions I had, patient as it took me a while before I made the decision to purchase, made the process very easy as I was able to be the application online and pick up the vehicle the next day, didn’t spend no more than a hour to finalize details and was able to drive off in the new pickup, would definitely buy another vehicle from this dealership in the future More

Garrett was an exceptional sales representative. He was able to provide us information and photos of our car before it was even off the truck. When looking at the car Garrett was very knowledgeable He was able to provide us information and photos of our car before it was even off the truck. When looking at the car Garrett was very knowledgeable about every aspect of its technology and performance. The transaction process was seamless and we were able to work a good deal that made us feel comfortable with our purchase. Everyone in the finance office was also very nice with no pressure and trying to upscale products. I would definitely recommend my friends and family to this dealership. We were very happy with our experience. More

One of the best experiences was so fast out in 45 minutes will be back will be back More

Jerry Flores & team. Your professionalism and attention to detail truly made a difference, and I am thankful for your dedication in ensuring that everything was handle Your professionalism and attention to detail truly made a difference, and I am thankful for your dedication in ensuring that everything was handled efficiently. Once again, thank you so much for your invaluable assistance. Sincerely, Gloria Walter & Benny Walter Phone: 951-655-0959 Email: glodean7777@gmail.com More

I have bought many vehicles from Dutton because they have good pricing and customer service. good pricing and customer service. More

Excellent Customer services. Process was fast and easy. Got the exact vehicle I wanted with all the features I expected. Process was fast and easy. Got the exact vehicle I wanted with all the features I expected. More