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Dutton Buick GMC

Riverside, CA

3.9
112 Reviews

8201 Auto Dr #101

Riverside, CA

92504

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112 Reviews of Dutton Buick GMC

April 10, 2024

This was my first time purchasing a gmc and I couldn’t be happier! I traded in a 2023 Tahoe rst for a 2024 gmc sierra 1500 at4 turbo diesel. I’m totally in love with it. Dylan at Dutton gmc made the entire p More

by jessduenas719
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan
Apr 11, 2024 -

Dutton Buick GMC responded

Hi Jess, Thank you for your review! We're thrilled to hear that Dylan made your first GMC purchase a fantastic experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again at Dutton Buick GMC!

Apr 12, 2024 -

Dutton Buick GMC responded

Hi Jess, We're thrilled to hear about your positive experience, and we're so glad Dylan could make your first GMC purchase a memorable one! Thank you for choosing us! We appreciate your kind words and look forward to assisting you again in the future!

March 27, 2024

Great sales team, variety, ease of buying, patient, works with you, I highly recommend them! More

by liltweadle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Ochoa
Mar 28, 2024 -

Dutton Buick GMC responded

Thank you for your review! At Dutton Motor Company, our sales team takes pride in offering a wide variety of vehicles and making the buying process easy and stress-free. If you ever need anything else, don't hesitate to reach out. We look forward to assisting you again in the future!

Mar 29, 2024 -

Dutton Buick GMC responded

Thank you for your kind words and recommendation! At Dutton Motor Company, we take pride in our great sales team and the variety of vehicles we offer. If you need anything else or have any questions in the future, don't hesitate to reach out. We appreciate your business!

February 27, 2024

Stephan took great care of my husband and l, He was very knowledgeable & friendly. I had only seen my XT4 on the website, and the night before we went to see it in person, he even sent me a video of my car, More

by betzlowhb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Therese Meadows ⭐️⭐️⭐️⭐️⭐️, Stephan Caraway
Feb 28, 2024 -

Dutton Buick GMC responded

Thank you for your recommendation! We're thrilled to hear that Stephan provided you with exceptional service and went above and beyond to ensure a smooth car-buying experience. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

February 26, 2024

Always a pleasure coming in here. They do a thorough job with their service & communication every time. I never feel like I’m getting scalped on prices & everyone is a pleasure to dea More

by blytheepley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Feb 27, 2024 -

Dutton Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you consistently have a pleasant experience at Dutton Buick GMC. Providing thorough service and clear communication is our top priority, and we're glad that you feel satisfied with our efforts. Your trust in our pricing and our team means a lot to us, and we're grateful for your continued support. If you ever need anything or have any questions, please don't hesitate to reach out. We look forward to serving you again!

Feb 27, 2024 -

Dutton Buick GMC responded

Hello, We're delighted to hear that you consistently have a positive experience at our location! Providing thorough service and clear communication is our priority, and we're glad to know that you feel valued as a customer. Thank you for your kind words and for choosing us for your automotive needs. We look forward to serving you again in the future!

January 30, 2024

Tuve muy mala experiencia duraron más de un mes en reparar mi vehículo y a causa de eso perdí mi trabajo porque no tenía transportación y después que me lo entregaron aún así no lo reparón correctamen More

by franciscoalcala058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ninguno de estos empleados me alludo
Feb 02, 2024 -

Dutton Buick GMC responded

Señor Cuánto lamentas que tu experiencia con nosotros no haya sido de tu agrado. Nuestro objetivo es que nuestros clientes estén completamente satisfechos con el servicio que ofrecemos. Si hay algo que podamos hacer para mejorar su experiencia en Dutton, háganoslo saber y haremos todo lo posible para asegurarnos de que esté satisfecho. Sinceramente, Dutton Motor Company

Feb 27, 2024 -

Dutton Buick GMC responded

Hola apreciado cliente, Nos disculpamos profundamente por los inconvenientes y la frustración causados por el retraso y la reparación incorrecta de su vehículo. Su experiencia no está a la altura de nuestros estándares, y estamos comprometidos a resolver este asunto con prontitud. No dude en comunicarse con Christy Melton en cmelton@duttonmc.com para discutir más a fondo sus inquietudes o cualquier pregunta que tenga. Gracias por llamarnos la atención sobre esto y tomaremos medidas inmediatas para abordar los problemas que haya encontrado.

January 12, 2024

One star is TOO GOOD to be completely honest. On October 18 I took my car in for service. The engine was making a ticking noise that had gotten louder over time. The service department stated More

by Mathewokey
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Russell
Feb 02, 2024 -

Dutton Buick GMC responded

Hi Mathew, We sincerely apologize for the extended delay and inconvenience you've experienced with your vehicle service. This is not the level of service we aim to provide, and we understand your frustration. We appreciate you bringing this to our attention, and we are actively working to address th e issues in our service process. If there's anything we can do to expedite the resolution or improve your experience, please contact Christy Melton at cmelton@duttonmc.com directly. We value your feedback and apologize for any inconvenience caused.

Feb 27, 2024 -

Dutton Buick GMC responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

December 21, 2023

We just purchased a 2024 Yukon XL Denali from Dutton Buick GMC in Riverside, CA. Our sales advisor was Noaha Lara. He did a very good job with everything. We would definitely recommend Dutton to friends More

by Jgmcjoe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Noaha Lara
Feb 02, 2024 -

Dutton Buick GMC responded

Hello Valued Customer, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Noaha Lara provided excellent service and that you're happy with your new 2024 Yukon XL Denali. We truly appreciate your recommendation and look forward to serving your friends and family in the future. Enjoy your new vehicle, and thanks for choosing us!

December 14, 2023

Excellent customer service, the team handled my transaction very well and smooth, Stephan and Tim great duo went above and beyond to make this purchase a great experience, without forgetting the fi More

by ssrrc471
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Carney, Stephan Caraway
Feb 02, 2024 -

Dutton Buick GMC responded

Hello Valued Customer, We appreciate your glowing review! Thank you for recognizing our team members, Stephan Caraway, Tim Carney, and Mrs. Theresa, for their exceptional service. We're thrilled to hear that they went above and beyond to make your purchase a great experience. Your recommendation means a lot to us, and we look forward to assisting you or anyone you refer in the future.

July 28, 2023

No response from the dealer when I made any inquiry. I don't know what else i can say since I didn't get a chance to speak with anyone. More

by Terry
Recommend Dealer
No
Employees Worked With
No one contacted me.
Jul 29, 2023 -

Dutton Buick GMC responded

Terry, I am so sorry to hear that you were not helped by our team. I would love the opportunity to help. You can reach me at 951-704-2444 or cmelton@duttonmc.com. Thank you! Christy

Jul 30, 2023 -

Terry responded

I am in the market to purchase a new Yukon Denali. Do you have any available to test drive? Terry

April 28, 2023

Poor service! I bought a Cadillac Escalade as a certified preowned and started having problems a week after getting at home. Even with video proof done and will no More

by ccgriffin80
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Jerry and Mariah
May 01, 2023 -

Dutton Buick GMC responded

Thank you for sharing your feedback. It is never our intention not to help our guests. I would love the opportunity to speak with you about your specific situation. You can reach me at 951-704-2444 or cmelton@duttonmc.com. Thank you! Christy

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