Charlie De Los Reyes

Our buying experience at Marvin K. Brown was extremely positive. Charley provided excellent customer service, from beginning to end. We went to the dealership expecting to purchase a Brown was extremely positive. Charley provided excellent customer service, from beginning to end. We went to the dealership expecting to purchase a vehicle for our son, and ended up also purchasing a vehicle for my husband. Charley handled everything with grace, keeping the details of both transactions separate and organized for a smooth delivery. Charley made the buying process easy, providing full disclosure on all details throughout the entire process. There were no unexpected fees or hidden costs, and we appreciated that. Jade in finance was also very helpful, explaining the importance of purchasing additional warranties but applying no pressure. We did not initially purchase extended warranties; but after talking with our service advisor, Oscar, we understood the importance of protecting our investments, from the beginning. We ultimately went back to the dealership the day after purchasing the vehicles and purchased an extended warranty. Jade kindly generated the paperwork to add the extended warranty to the contract, giving us the peace of mind that our investment is protected. We are very pleased with our decision to purchase our vehicles from Marvin K Brown; and we’re grateful for the service we received from the Sales Department, Finance and the Service Department. More

by Mrs. J. Miller Verified Customer Verified Customer

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Have very fry cars to lend I always have to go to Hertz for a small Chevy instead of my Cadi for a small Chevy instead of my Cadi More

by alice Verified Customer Verified Customer

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Great communication by Sean in the service writing department. Got the truck back clean and running perfect department. Got the truck back clean and running perfect More

by ivormcc123 Verified Customer Verified Customer

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I do not like to go fog service because customers are made to stand up behind the service person inside an ugly office. This is my first time outing a Cadillac after being an Infinity, Lexus, Mercedes, V made to stand up behind the service person inside an ugly office. This is my first time outing a Cadillac after being an Infinity, Lexus, Mercedes, Volvo customer and I never encounter service being so ugly. Your waiting rooms have very bad Coffee the 2 chooses are bad. Not une snak. I do not think it should be like that if I am the puñete of a Cadillac Lyriq 600 More

by alice Verified Customer Verified Customer

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From purchase to sale to service I have been very happy with every step. I will definitely stay with them for service and future purchases with every step. I will definitely stay with them for service and future purchases More

by ivormcc123 Verified Customer Verified Customer

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