79 California Buick Dealers

The service department is terrible! - petesalim63

The service department is terrible! DON'T GO THERE! It's the worst I've seen in my 63 years. Pay close attention to your car. Especially if you are a woman or a senior citizen. I went in on March 23, 2026 for service. All I wanted was a simple oil and filter change, and a tire rotation. The bad attitude and the unprofessional attitude of the person made me jump in my car and go to another dealership.

Arron and Tony were so helpful. - omid_i_g

Arron and Tony were so helpful. Great customer service and super kind. Thank you both.

A+ dealership. - dmaxking

A+ dealership. They treat me right and gave me a great deal. Thank you everyone!

Shorted the trade in by $5000. - Unhappy

Shorted the trade in by $5000. Wouldn't work with me to get this resolved

On the good side, the customer service name Antonio was - E.Rice

On the good side, the customer service name Antonio was good in communication but the technician/ mechanic was not trustworthy because he broke the hose of the engine and didn’t tell me when I pulled out my car since I cannot afford their estimated cost of repair for $7,561.78. They admitted their mistake, but when I returned my car to fix the broken hose, the customer service name Emilio declined my request of rental car , so I wasn’t able to go to work while waiting for the new hose for almost 3days. We bought the gasket cover and other parts to this dealership but unfortunately he gave us wrong parts so the problem of my car got worst. For the 3rd time we brought back the car to this dealership because of missing engine valve cover bolts when they fixed the hose but this time they denied it , so I had to pay another $584 for the bolts to other auto repair shop who fixed my car for less than $4k which is almost half price of the quote of this dealership. I will definitely not recommend this place to other people.

Although this is about the service department, it's - icurbab

Although this is about the service department, it's important to note that between my wife & I, my son, my mother-in-law and brother-in-law we've purchased a total of 14 vehicles from this dealership. The crappy thing is when we walk in no one there seems to know or remember us. It's like we're some random walking in off the street. The other day my 2022 Denali pickup had a service issue with one of the transmission shift mechanisms with only 42,000 miles on the truck. I took it in to see about having it fixed only to find out that it would cost over $1,500. I was told that it would take a month to get the part and I'd have to leave the truck. Thankfully the part arrived in less than 2-weeks. Here's where things go bad. After receiving the notification from GMC that the part arrived, we called several times to talk to the service writer to find out when we could pick up the vehicle. At the point that we reached 7 hours of trying with no return call, we decided to go talk to them face to face. The time was after 4PM which we found no one from the Cadillac side working (we go to that side because we also have a Cadillac) so we went to the GMC side to talk to a service writer there who went to talk to the technician. He told us that they hadn't even started on it even though we received the text message about the part around 8AM but we could expect to get it back the next morning. The next morning came and we received a note from the dealer saying that the vehicle was ready. Automated note that came in before they opened. When we arrived we found the billing to be 100% of the original quote of over $1,500. When we asked why we got charged 4 1/2 hours of labor, their hesitated response was the technician stayed late as two service writers looked at each other with a look of a made up story on their faces. The person who told us, we know left at 5, so we know he didn't really know how long that technician really stayed. Yes they had every right to charge the full amount but if you had a good reliable repeat customer, would you not want to take care of them. What makes it worse is our service writer wasn't in when we got there so the other service writer handled getting us the vehicle back, which when I asked about confirming the technicians time and the charge, he blew it off like he had nothing to do with anything I asked about. His words... "yeah I don't really get into all that". This is the first time I'm writing about this dealer or any for that matter but the third time we've had bad experiences here. The other two were with sales. I like my truck (which I bought somewhere else because I swore I'd never buy from Fremont ever again) and we love our Cadillac but we won't buy or have our vehicles serviced here any longer. It's one thing to need revenue but the long term effect of losing four customers is a critical fail, and for God's sake, remember the names of the people who are supporting your business frequently.

Danny the service advisor is always on top of everything - bomike

Danny the service advisor is always on top of everything I need. Thanks for all you guys do.

I’m pretty disappointed with the experience I had with - Mgarcia

I’m pretty disappointed with the experience I had with the service department at Kellar Motors. I dropped my vehicle off at 9:30 AM expecting it to be looked at within a reasonable timeframe. After waiting 5–6 hours, my car still had not even been serviced. When I asked about the delay, I was told that I needed an appointment, even for a simple oil change. This was frustrating because that requirement isn’t posted anywhere in the service department or on their website, so there was no way to know that ahead of time. What made the situation worse was that I didn’t receive any updates during the entire time I was waiting. If appointments are required, especially for basic services like an oil change, that should be clearly communicated to customers up front so they can plan accordingly. I hope management looks into this and improves the communication process for customers. I’d be happy to update this review if the situation is addressed.

5 Visits, No Fix, No Communication I had a very poor - Bobby

5 Visits, No Fix, No Communication I had a very poor experience with the service department at Tracy Chevrolet. I brought my vehicle in multiple times for the same issue and it was never resolved. What made the situation worse was the lack of communication throughout the entire process. Calls consistently went straight to voicemail, messages were not returned, and getting a simple update was extremely difficult. I was told multiple times that I would receive follow-ups from both my advisor and management, but those calls never came. At one point, I was even told I would get an update while the advisor was present in the background, yet no one ever followed up. It also became concerning during my visits that there was a lack of consistent technical understanding of the issue. Based on what I was told directly by workers in the shop, most of the training is done through in-house or online programs, with very limited formal training. Given that my issue remained unresolved after multiple visits, this did not inspire confidence. After multiple unsuccessful repair attempts and no resolution, I had to contact GM directly. GM could not get a hold of anyone at Tracy Chevrolet and grew frustrated as well due to the repeated failures to fix the issue. Overall, this was a very frustrating experience. Poor communication, lack of accountability, and no resolution after multiple visits. I would not recommend Tracy Chevrolet for service.

Great experience, I will be going back there from now on. - gholdingsllc88

Great experience, I will be going back there from now on. Bought a pre owned Cadillac and I love it. Was a great experience. Thank you Honor Team

We purchased a 2022 Equinox last September the manager - len559

We purchased a 2022 Equinox last September the manager approved 3 free services on them had 2 the 3rd one is due the service department is saying we need written proof for our free service. I think that is wrong. We really had good intentions of going back for another vehicle but lying is bad reviews.

My experience has gone from bad to worse. - diversion86

My experience has gone from bad to worse. I needed another routine oil change but also had to fix a few other issues (TPS) so brought it back to the dealership for maintenance. For my mileage there were a handful of recommendations and I agreed to perform all except two. Passenger air cabin filter ($15 OTC) and engine filter ($20 OTC) since they are cheap filters and easy to do oneself. Not sure what happened with the communication but the cabin air filter was replaced for $130. Ouch but whatever. Then going further down I see they even nickel and dime for washer fluid? First off, I top off my reservoir with Rain-X once a month so I know it wasn't needed. I thought I was doing them a favor by letting them know a wash wasn't necessary since I have a LUV membership across the street. I will say after this experience, washing my truck after was more therapeutic and stress relieving than here. Highly doubt I will ever take my truck in again for routine preventative maintenance. Praying I don't have any mechanical issues that require me to bring it back here anytime soon. For over $1230 (with discount) I expect a lot better. Once my money has already been taken all I ever get is "sorry". Guess I need to find a better place to do my coolant fluid exchange soon - recommendations needed!

Billy was amazing! - jrluvsmileyc

Billy was amazing! Super friendly, respectful and 1000% honest. I am a Senior Manager for a top sales company and I normally play the dunce when I shop but I do my own thorough research and Billy was completely honest, exactly what I look for when I hire. That said the dealer was very clean and had a great variety of vehicles.

I’ve called asking for my Service records three times... - CTSboy18

I’ve called asking for my Service records three times already and no one has gotten back to me! They didn’t fix my car correctly so I had to take it to another dealership!

Ellie K. - JRodela06

Ellie K. helped me through the purchase process when I found the perfect Escalade for my mom. She sent pictures because the website had not been updated, I drove over an hour to check out the Cadillac. Went over numbers and trade, the following week my mom had her well deserved Escalade Platinum. Some issues arose on the way home and Ellie scheduled me in right away with a loaner to check out the warnings. Some things could have been better since there were immediate issues(l understand buying a used vehicle), but overall a positive experience during the purchase process.

Huge thanks to Nathan and Niko at Penske for getting me - dominique

Huge thanks to Nathan and Niko at Penske for getting me into a brand new car in under two hours! Nathan was professional, knowledgeable, and made the process incredibly smooth from start to finish. Niko stepped in to finalize everything efficiently, and I felt fully supported throughout the entire experience. They respected my time, answered every question, and went above and beyond to make sure I left with exactly what I needed. If you're looking for a team that makes car buying fast, easy, and genuinely enjoyable, Nathan and Niko at Penske are the ones to see. Highly recommend!

Great first time buying experience with the folks at - vivachavez

Great first time buying experience with the folks at Lehmer’s. The staff there treated my wife and I with kindness and respect from the moment we stepped foot on the dealership. The made the buying experience painless, not to mention gave us a great deal. We left feeling happy and optimistic about the dealer we chose to purchase our new GMC Canyon from. I also had a great first few dealings with their parts department! They were great help with my new accessories that I recently purchased as well.

This dealership completely wasted months of my time and - abrahamkobi

This dealership completely wasted months of my time and held my money for a vehicle order that was never actually placed with GM. The worst part of the experience was dealing with Linda Sievers, the dealership’s Inventory Manager. If you value your time, avoid dealing with Linda entirely. Here is what happened. In November I placed a $1,000 deposit on a GMC Yukon Denali special order. I was told the typical delivery window was 90–180 days with many arriving closer to 90 days. What they failed to disclose is that the dealership did not even have allocation to order the vehicle. After weeks of asking for updates, Linda Sievers eventually explained that the dealership had only entered the order internally but it was NOT actually submitted to GM and was not in production. They took a deposit on a “special order” vehicle that was not even able to be ordered yet. Every follow-up after that was the same confusing runaround about “allocation,” “order cycles,” and “constraints.” Instead of taking responsibility for the situation, the responses were dismissive and unhelpful. Months later it got even worse. After continuing to wait, I was suddenly told that GM wasn’t building diesel Yukons at the time. Gmail - YUKON SPECIAL ORDER lin… So the dealership took a deposit for a configuration that wasn’t even being produced. At that point it became clear the dealership either: • does not understand how factory orders work, or • simply does not care if customers’ deposits sit there while nothing actually happens When I finally requested my $1,000 deposit refund, I had to escalate the issue and threaten a credit card dispute just to get the dealership to process it. Only then did management finally act. The entire experience was defined by: • misleading expectations during the sales process • months of wasted time • poor communication • and an inventory manager (Linda Sievers) whose approach to customers was dismissive and unprofessional. Buying a vehicle should not require constant follow-ups just to get basic answers. If you are considering ordering a vehicle from this dealership: Make sure they actually have allocation and can submit the order to GM immediately before giving them a deposit. And based on my experience: Avoid dealing with Linda Sievers if at all possible. There are plenty of GMC dealers in Southern California that treat customers far better. Take your business elsewhere.

Keegan, Bo and (of course. - KP

Keegan, Bo and (of course..) Haylee are just The Best! They are always courteous, professional and very communicative regarding the status of my vehicle. Grateful to have this kind of service from my dealership!

I have always had great service and experience at Sierra - KLF

I have always had great service and experience at Sierra Motors in Jamestown. I have purchased 4 vehicles from them.

I was in the market for a Hummer EV and test drove one at - etienneannaert

I was in the market for a Hummer EV and test drove one at Thorson, I've also brought my Hummer EV in for warranty repairs (hasnt been 400 miles yet). I had worked with a broker who had found me a Hummer EV deal in San Jose, and came to Thorson to test drive one. They had one I liked, and showed the Jose one of the sales reps the deal I had and said if they can match I'll get theirs instead. Took them almost two weeks to get back to me, but by that time I had already had one delivered to me. Fast forward 25 miles in- my hummer has an horrible dashboard rattle, a loose rear view mirror, quality issues with the dome light and trunk headliner, and a trunk that won't latch closed properly. Took it in with a reservation, I think the service reps name was Lola - no loaner provided. Picked up hummer a few days later, and they had only fixed the mirror and attributed the rattle to a loose tool in the back. Took it back two weeks later, because the trunk still wasn't fixed and it had a rattle. Got it back couple days later, trunk still isn't fixed and rattle wasn't even addressed. Now I'll be dropping car off again tomorrow. Really trying with this place, but not very professional to leave issues unaddressed (literally no line items written down for at least duplicating concerns or unable to duplicate concerns - just blank).

Very professional. - Steve

Very professional. Everyone was very knowledgeable. They followed up a few days later to see how everything was going.

With only 14,000 miles on my car, the battery went dead... - JaniceClark

With only 14,000 miles on my car, the battery went dead on a Saturday. At 1:45 I called the dealer to find out what to do. I was told by Carlos they didn't have my battery but I should call Monrovia. I called Monrovia and Eric told me to call Pasadena because they didn't have the battery either. No answer from Pas. Called Eric back and He told me to have AAA change battery due to "emergency situation - I'd be carless". Eric said O'Donnell would reimburse me for battery since it only had less than 15,000 miles. AAA changed battery, gave me battery printout and receipt. I went to O'Donnells and they got back to me 2 weeks later. Said they needed the battery. I called AAA and the battery was recycled. Why didn't Carlos or Eric tell me they would need the battery? AAA said all I needed was the printout and receipt.

I couldn’t be happier with the service I received! - garamos0411

I couldn’t be happier with the service I received! From start to finish, the entire team was professional and efficient. My advisors were incredibly helpful and kept me informed, and the technicians did a fantastic job. To top it all off, they went the extra mile by washing my car before handing back the keys. It’s that kind of attention to detail that keeps me coming back. Everything was perfect!

easy to work with - joepat

Bill ,Mike and Bryan were very easy to work with ,and all really know their product. They answered all our questions and made the whole process quite easy.

Son un personal muy amable y muy censillos juan Carlos - Cruz Bautista & Alejandra Castañeda

Son un personal muy amable y muy censillos juan Carlos nos trató de maravilla y fue muy amable todo el tiempo una persona excepcional muchas gracias por todo

This is the best dealer on the Central Coast, hands down! - rochellesutherland

This is the best dealer on the Central Coast, hands down! They are honest, friendly and very helpful for any of your needs whether purchase or service! Thank you all for always being there for us.

I negotiated a lease with Thompson Chevrolet Buick GMC - Amin

I negotiated a lease with Thompson Chevrolet Buick GMC over a two‑week period. The finance manager sent me three written lease agreements, all showing the same residual value and terms. Based on these documents, I completed a credit application and scheduled a pickup appointment. After approval, the dealership informed me that the residual value they had used in all three agreements was incorrect and rescinded the deal. This occurred after my credit was pulled and after I had turned down other offers. The dealership had multiple opportunities to identify the error before sending repeated agreements and running my credit. This experience was unprofessional and caused unnecessary inconvenience.

I recently had one of the most frustrating dealership - Jon

I recently had one of the most frustrating dealership experiences I have ever encountered while trying to purchase a used 2025 GMC Sierra EV from Thorson Pasadena GMC. After seeing the truck listed on their website, I immediately called on a Friday and spoke with Walter. I explained my situation, my interest level, and my trade in details for my 2018 Ford Raptor. Walter had me complete the appraisal forms and gave me an acceptable offer on the trade in and assured me that he would make the truck available for me to buy on Monday. Because I live more than an hour away and had family commitments over the weekend, I could not come in sooner, and he acknowledged and agreed to hold the vehicle by placing it in service status. Monday morning, we confirmed my arrival time by text. Everything seemed squared away. After driving nearly an hour, I was two minutes away when I received a call from Chris informing me that the truck had just been sold. I still went inside the dealership to speak with the sales manager. Instead of any meaningful explanation or accountability, I got a simple shrug and a reminder that they “do not hold cars,” completely ignoring the fact that their team had already agreed to do exactly that. No real apology, no remorse, no ownership, just indifference. Chris and another associate, Jonathan, did offer to try to locate a similar truck at auction and deliver it to my home for inspection, which at the time felt like a decent attempt to make things right. Unfortunately, that promise turned into nothing as well. I never received a follow up call, not a single update, and no apology from anyone at the dealership. I was essentially ghosted after being told they would help correct the situation. I had gone out of my way to prepare my trade in, rearranged my schedule, and drove a long distance based entirely on their word. The lack of communication, broken commitments, and complete disregard for a customer’s time was incredibly disappointing. Thankfully, I found the same model Sierra EV at Culver City Chevy, where I was treated with professionalism and respect from start to finish. I would strongly caution anyone considering working with Thornton Pasadena GMC. My experience showed poor communication, poor internal coordination, and a willingness to make commitments they do not honor.

I spoke with a salesman on a Friday evening about buying... - minivan lady

I spoke with a salesman on a Friday evening about buying a new van. I asked what colors it came in and he handed me a brochure. I asked him what the "out the door" price would be for a particular model and he said I'm not sure. I asked if he could possibly find out for me and his response was that he could call me the following Monday or Tuesday. I decided right then and there that this business didn't deserve my money. In my opinion, a vehicle is an investment and I expect all of my questions to be answered. I went to Bakersfield and drove my brand new van home the following Friday. So much for shopping local!