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Penske Buick GMC Of Cerritos

Cerritos, CA

4.4
1,054 Reviews

18400 Studebaker Rd

Cerritos, CA

90703

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1,054 Reviews of Penske Buick GMC Of Cerritos

October 02, 2026

Super helpful and have an amazing attitude and will do anything to help you. Will recommend to my friends More

by Sanchezchata.es
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Stein, Clarissa Vargas, Camille Soto, Jose Solis, Octavio Santamaria, Javier Garcia, Saul Murillo, James Saunders, Phil Gilchrist
Oct 03, 2026 -

Penske Buick GMC Of Cerritos responded

Thank you for recognizing our team's helpful attitude. We appreciate your recommendation. Penske Buick GMC of Cerritos values your support.

September 26, 2026

Michael Mu & his staff are the best! ! They’re professional, friendly and they truly care about their customers. Great work ethics. Michael kept me up to date on the progress of repairs a More

by aldaalves19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mu - Service Dept
Sep 27, 2026 -

Penske Buick GMC Of Cerritos responded

Thank you for your detailed feedback. We appreciate you recognizing the effort our team puts into repairs and customer communication. Penske Buick GMC of Cerritos values your satisfaction.

September 25, 2026

Jose & Mr. Stein thank you so much for your help throughout the car-buying process. I really appreciate your professionalism, patience, and excellent customer s More

by Mrs. Lopez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandra Mata , Matthew Stein, Jose Solis, Octavio Santamaria
Sep 25, 2026 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience. We’re glad our team could assist you during your truck purchase. Penske Buick GMC of Cerritos appreciates your feedback.

September 23, 2026

Super helpful through the whole process from sales to finance in and out will definitely come back More

by Jose.aguayo30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Camille Soto, Jose Solis, Javier Garcia
Sep 23, 2026 -

Penske Buick GMC Of Cerritos responded

Thank you for choosing Penske Buick GMC of Cerritos. We appreciate your feedback and look forward to assisting you again.

March 20, 2026

The service department is terrible! DON'T GO THERE! It's the worst I've seen in my 63 years. Pay close attention to your car. Especially if you are a woman or a senior citizen. I went i More

by petesalim63
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can't remember her name
Mar 24, 2026 -

Penske Buick GMC Of Cerritos responded

Hello, Please know that we take your feedback seriously. We would like to discuss your concerns regarding your experience with our Service Department about the level of customer care you encountered during your oil and filter change and tire rotation. Please send me an email with your preferred contact information to discuss this further. Thank you, Matt Stein General Manager Penske Buick GMC of Cerritos (562) 733-3843 MStein@socalpenske.com

July 10, 2025

the service advisor Stephanie Villegas is dishonest, unprofessional and ripping off people. The were to replace the AC compressor but they never did, I took the vehicle to another dealership where th More

by doraballadares.db
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Villegas
Jul 10, 2025 -

doraballadares.db responded

You need to have honest, truthful and professional employees.

Jul 10, 2025 -

doraballadares.db responded

Response

June 04, 2025

Since I have bought that car, I have yet to be able to drive it. I have been promised the correct paperwork and I have still not received the paperwork in 30 days the finance manager is not returning my p More

by william911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alejandro Morales, Jose Rivera, Clarissa Vargas
Jun 13, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos. Before your purchase, we advised that you will be solely responsible to register the vehicle. While we did request the MSO immediately from the manufacturer, we have still not received it. Our Finance Manager, Ocatavio spoke with you on Wednesday 6/4/2025 via email and phone and gave you further instructions to contact your lienholder because they have the title. Please reach out to me directly if you have further questions. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

May 18, 2025

Sales person easy to deal with no pressure pleasure to deal with. Was quick to get response back from the manager of the sales department when negotiating the price. Thank you More

by brentruedy
Service Time
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales, Cristina Morales, Clarissa Vargas
May 18, 2025 -

Penske Buick GMC Of Cerritos responded

We're glad to know your experience with our team was pleasant. Thank you for choosing Penske Buick GMC of Cerritos.

May 16, 2025

They took my car right in at my appointment time and it was completed within an hour More

by mawmawnator01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
May 16, 2025 -

Penske Buick GMC Of Cerritos responded

Thanks for sharing your experience with us at Penske Buick GMC of Cerritos. We appreciate it.

May 12, 2025

My experience with Clarissa and the Penske Cerritos team was amazing. They were very helpful, understanding, and extremely hard working to get my a deal! They are truly eager to help! More

by fd10duenas
Recommend Dealer
Yes
Employees Worked With
Octavio , Alejandro Morales, Jose Rivera, Cristina Morales, Clarissa Vargas
May 12, 2025 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words about our team at Penske Buick GMC of Cerritos. It's great to hear they were able to provide you with helpful and understanding service. Thank you for the wonderful feedback.

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