58 California BMW Dealers

It was a pleasure dealing with Delia. - John

It was a pleasure dealing with Delia. Even though we were purchasing a used car, the experience was still great!

Great service staff! - fran k

Great service staff! Wayne and Vincent were very nice, helpful, and timely! Such a pleasure to have their assistance and makes it worth the 1+ hour drive to bring my car in when needed.

David Diaz was a skilled communicator_ knowledgeable, - kathy greenwood

David Diaz was a skilled communicator_ knowledgeable, supportive and transparent. I couldn't ask for a better experience.

Kam was a great help. - Cbeltrann3

Kam was a great help. Made it very easy and quick to purchase the vehicle of my choice. The finance department was also very detailed in explaining everything I needed to know regarding the vehicle.

I had a great experience purchasing my BMW with the help - bahar

I had a great experience purchasing my BMW with the help of Radford. He was so helpful, patient and kind. I would definitely recommend him if you are looking for your next vehicle. Alex in finance was also great to work with in finalizing everything.

When you enter CarMax Norco you enter your family home - T

When you enter CarMax Norco you enter your family home price +tax=out of the door no additional cent Thank you Joshua Thank you Bahij Thank you Andrew Thank you to man who installed the license plate Thank you for all group at front desk . George

We are very pleased with Victor’s customer service, - Mejiajbm1

We are very pleased with Victor’s customer service, technical knowledge, and overall services. Thank you.

Service person, was on top of the necessary repairs and - BERNARDPALK

Service person, was on top of the necessary repairs and services under the Warrantee. Very smart and friendly..

Consistently excellent and for 15 years wonderful to work - Lsturak

Consistently excellent and for 15 years wonderful to work together and always thorough and thoughtful!

Unbelievably smooth transaction! - SonofSunz1010

Unbelievably smooth transaction! Would definitely buy from this CarMax again. All aspects of the customer service were top notch. From entering the store, to the salesman, and the service department. A++

I had a good experience with the dealership. - andrewshim16

I had a good experience with the dealership. The location is in a strip of dealerships so it’s easy to find. The showroom floor is very clean and had a nice assortment of M cars to look at. The rest of the facility was great. Overall, I’d rate my experience a 4/5. I wish they were a bit more lenient on the price I was trying to pay for my vehicle but overall I can’t complain.

Everyone here is awesome! - KARINA.MOMARY

Everyone here is awesome! Super helpful as well. They got my car in right away and detailed my car when I picked it up.

Bishoy was fantastic! - Rolo

Bishoy was fantastic! He gave me a deal on the phone and honored everything that was promised. My BMW i5 was clean and charged. Customer service was phenomenal. The dealership is high tech, clean, and offers great amenities (the popcorn while I wait for finance was a nice touch). 5 star experience here. Call Bishoy if you want your next BMW… I drove past 4 BMW stores for a reason! I’ll be back in 3 years for my next one. Thank you Bishoy!

Mauricio and Irvine BMW did a fantastic job getting my - MDantuono8

Mauricio and Irvine BMW did a fantastic job getting my car up and running. We were on holiday in SoCal and unfortunately lost the tail of the car on a curve. Got towed to Irvine BMW and they immediately got me a loaner and allowed us to continue our trip up to the Central Coast. They did not have to agree to that and it was definitely appreciated. Mauricio and team worked with USAA and were able to get the repairs done quickly. He kept us informed along the way and we knew he understood the urgency that we felt in wanting to continue our trip and get our car back. We live in Texas, but would absolutely be looking to purchase from this dealership if we lived in the area.

BMW of Downtown Los Angeles I purchased a used BMW X5 - Dsid

BMW of Downtown Los Angeles I purchased a used BMW X5 from BMW of Downtown Los Angeles and have experienced multiple failures in communication, commitments, delivery, and follow-through since the purchase. Purchase and Delivery Issues • I was told vehicle prices were non-negotiable but that I would receive a full tank of gas and a properly detailed vehicle. • I made a down payment on 8/29, and two days later received an automated dealer email showing a $200 price reduction, which my salesperson said would be credited. • The X5 was delivered on 9/18 (I reside outside of California). The exterior was understandably dirty from transport, but the interior was also filthy—gum on the carpet, crumbs in cupholders, a dirty steering wheel, and an unclean cargo area. This fell far below the promised “detailed” condition expected from a BMW dealership. • I received only one key fob and no key card, contrary to what I expected. Unanswered Calls and Unfulfilled Promises • On 9/21, I called to speak with a used car manager. After being told managers were in a meeting, a salesperson took my call, promised a manager would return it in 10–15 minutes — no one did. • I left multiple messages and emails for the General Manager “Mark.” His voicemail was full, and the name on it belonged to someone else (“Reuban”). I received no response. • My salesperson eventually responded and promised: o A $200 refund check (for the price reduction) o An additional $95 (for the cost of the detailing) o A call from the parts manager to provide a second key fob at cost None of these have been received as of 10/17. Title and Registration Delays • I was told I’d receive paperwork from the California DMV within 10 days of receiving the vehicle. • By 9/25, the DMV confirmed the dealer had not even submitted the title. • Despite repeated follow-ups on 9/26, 9/29, and 9/30, the DMV and my lienholder both confirmed no title had been received. • On 10/2, I began daily outreach to both the GM and salesperson. Again, no response from “Mark.” • On 10/10, I made the first payment on a vehicle I cannot register or drive. • The DMV later confirmed the dealer started the process but never completed it. • Only on 10/14 did the DMV confirm that the title was finally received and processed — nearly seven weeks after my deposit. Summary • 49 days since deposit • 25 days since vehicle delivery • 7 days since first payment • 0 miles driven • No promised checks or calls received • Dealer unresponsive The dealer has attempted to blame both the DMV and BMW Finance for these delays, but the DMV confirmed they could not act until the dealer submitted the title. For a dealership that advertises “nothing is more important than our reputation for providing superior customer service,” this experience has been unprofessional and unacceptable.

BMW of Camarillo – Buyer Beware! - Jennifer Caldwell

BMW of Camarillo – Buyer Beware!! I never thought I’d be writing a review like this—especially about a BMW dealership, let alone in my hometown—but my experience with BMW of Camarillo has been nothing short of appalling. I purchased a used BMW in May 2025, trusting that a certified dealership would stand behind their vehicles and their brand reputation. The car had barely been on the lot 24 hours, and I was assured it had undergone a thorough inspection. Unfortunately, that trust was misplaced. Within 10 days of purchase, the car required a repair for a damaged hose, something I was told was “driver error,” despite having driven it fewer than two weeks. The dealership kept my car for 42 days while waiting for the correct part from Germany, during which I made my first car payment on a vehicle I couldn’t even drive. Fast forward just a few months later, and with fewer than 3,500 miles driven, the engine suddenly overheated on the freeway. I had the car towed 128 miles to BMW of Camarillo, where I was immediately hit with an estimate exceeding $5,500!! When I expressed concern that I may have been sold a lemon, I was met with zero compassion or accountability. Service Advisor Greg Lara flatly told me the part that failed is “common to leak.” If that’s true, why wasn’t it inspected or replaced before the sale? Trying to salvage the situation, I arranged to have the car towed to an independent shop nearby, only to be told that BMW of Camarillo would not release my vehicle until I paid a $300 inspection fee. No exceptions. No empathy. No care that I had purchased the car FROM THEM just months earlier. The other shop, Camarillo Independent, fixed the exact issue for $1,100 total…a fraction of BMW’s quote. Their honesty, professionalism, and transparency stood in stark contrast to the dismissive, transactional treatment I received at BMW of Camarillo. This dealership does not uphold the level of integrity, compassion, or accountability that one should expect from the BMW brand. Their “customer service” ends the moment you sign the paperwork. If you’re considering buying a used vehicle here—don’t. If you expect ethical service—look elsewhere. If you value being treated with basic respect as a paying customer—avoid BMW of Camarillo.

Very bad services. - Toeyer Moua

Very bad services. I made appointment for my car services (changed brake fluid). It took a half day to complete the services. The services representative was not even available to work on my car. Another representative was assigned to work on my car and I kept waiting for a half-day. So very bad services.

I met Mike Duplessis in crisis mode with a flat tire late - fastbuck830

I met Mike Duplessis in crisis mode with a flat tire late in the day. He waited for me to limp into the dealership at almost closing time. He was so very kind and honest, giving me choices to resolve the problem. So glad I met him and will definately go to him for all my needs.

Great service. - Rod

Great service. Mike was great! Answered all my questions, prices was easy and stress free. Much easier than I thought it would be.

Ed Fuentes was UNBELIEVABLE! - mariafraga81

Ed Fuentes was UNBELIEVABLE! He made the whole transaction go nice and smooth, went above and beyond to make sure I was satisfied and taken care of! Ed is an incredible and valuable asset to this dealership. Highly recommend, you've got a customer for life! Thanks again BMW of Visalia!

I went in today to receive help with getting my system - haileynbrown99

I went in today to receive help with getting my system reset. Cassidy was very friendly and helped me get out of there quickly!

No response to message left with parts department. - carguy456

This morning around 9:30 AM I called the service department and asked if they could fix the head light switch on my 2001 Z3 BMW that I purchased new from the dealership. After waiting on line for ~10 minutes, I elected to leave a message. It is now 1:21 PM. There has been no response yet.

BEST BUYING EXPERIENCE EVER!!! Jeff Knepp was amazing.... - john

BEST BUYING EXPERIENCE EVER!!! Jeff Knepp was amazing. Incredibility helpful and attentive with out any pressure or urgency. Answered my questions over the phone. Had great choices when we came in. Made the process ridiculously easy and quick. Menna crushed the paperwork. In and out in under an hour.

And here I am back in 2024 as a repeat customer, and - MATTHEWM

And here I am back in 2024 as a repeat customer, and saying, once again, everything I said about Jon Shafer before. He stands with you throughout the sales process. He found me an X60 M60 allocation when there were hardly any available and gave me a good deal. This sale was complicated by me being in Florida and difficult Florida DMV processes and then Performance Center Delivery process being thwarted by Hurricane Helene and almost Hurricane Milton. Jon was there through all of it, along with finance manager Matt Correa. I am sure I was a pain in the butt, but they never let me feel that way, and yesterday I had a successful (and amazing) PCD delivery at Plant Spartanburg. If you live in Cali and you love BMW's, give Jon a shout.

Pajouh Automotive - formerly known as Courtesy Motors in - lisa2667

Pajouh Automotive - formerly known as Courtesy Motors in Chico, CA - left my practically new car (7,500 miles) $100,000 BMW X5 M60i on their lot for an entire weekend with the driver window rolled down in the pouring rain. After a nearly 15 minute conversation with the owner, the operations manager and the service manager during which not one of them apologized, but instead insulted us by comparing 60+ hours of water intrusion to a “lifetime of getting in and out of the car with rain boots and an umbrella”, their solution was to dry the car with a heater and shop vac and return it to me. "These cars are made for this!" they said. Water intrusion damage can take months if not years to manifest and they know it. And yet just 4 days after the intrusion, the car reported an "urgent interior function" code - the driver restraint system was malfunctioning. We asked them to buy the car back. They said no. We asked for a replacement and the owner’s response was a snotty, “how do you know the replacement vehicle won’t have water damage?” My mission is to tell everyone, everywhere I can reach about their negligence and lack of accountability to take responsibility and do the right thing.

The process was quick and amazing! - Mariahvictoria_95

The process was quick and amazing! Agatha was the best! Her service was top notch!

This dealership has the worst customer service I have... - tonycalmeiro

This dealership has the worst customer service I have ever experienced. I am an active duty service member and was on deployment a week from coming home, and was talking with the sales associate Matia who told me that there were no pending sales or offers on the BMW I wanted. So I told him I wanted to pay in cash via wire transfer that day and I would pick up the car the following saturday when I arrived back in the States. He said the only way they would hold the car is if I financed it through them so he would make a commission on the sale. even though I did not want to finance or run my credit because I offered to pay in full I had them finance the car just so they could hold it for a week while I was coming home from deployment. I received a message from Matia stating good news! you been approved and sent me the banking information to wire them the deposit for the car. Later that night he sent me a message saying do not wire the money yet, there is a deal pending and then they sold they car right from under me after forcing me to finance when I didnt want to and asked me to wire them a depoist. They are very untrustworthy and dont care about their customers or United States Servicemembers.

Dis-honest incompetent sales and service - Robert Salo

Bought $120,000 2019 M850i - multiple defects discovered on the drive home from the dealership. Car now is 1 week old - been at the dealership 4 times. Dealership totally unable to fix car - vehicle is unsafe to drive due to issues with steering , brakes and more. Contacted dealership owner. After listening to owners explanation went to BMW website only to find owner had lied about everything. And it just goes downhill from there. Dealership is forcing us to get legal representation -hows that for great service??.