If I could leave zero stars, I would. - 2sdeutsch
If I could leave zero stars, I would. This dealership lived up (or rather down) to the reputation of car salesmen (they were all men). I first attempted to purchase my third BMW there several weeks ago, speaking to a salesman named Isaiah. He did not send me any specifics/breakdown of costs/ details, even though I requested them several times. He did email me an illegible screenshot he took with his cell phone. Then he vanished. A week later, someone else called, "following up". Most recently, I agreed to purchase an EV there. I went to sign the papers and take possession of the car eight days ago, having dealt with another salesman, Stanley Liu. Mr. Liu had promised me that there would be no last minute surprises or changes, and said he had sent me all the info I needed to set up a lease. The dealership calls itself "Downtown Los Angeles", when in fact it is miles away, in Vernon. Not familiar with the area, I used Waze and it took me over 1 1/2 hours to get there from mid-city. Mr. Liu presented me with contracts and paperwork which contained several changes, unexplained added costs, and numerous items that were not disclosed previously. Several other men, without introducing themselves, came over and brusquely appeared surprised that I would want to read the fine print when signing a contract for a $50,000 + car. I was told that a manager would get in touch the next day with the information I wanted. Marwan Salah called the next day, rudely saying that I had "refused" to buy the car, and "was I or was I not going to buy it." I asked about the omissions, additions, and inaccurately marked up fees by the dealership which are set by the California DMV, and he said "where did you get these figures, from the internet?" He offered to reduce the leasing cost by (I am not kidding) $3.00 a month, Eventually he agreed to lower it by $12 a month. We agreed and I was informed someone would be coming to me that day to sign papers and I would give them a deposit check. Ten minutes later, the General manager, Ruben Espinoza, called, announcing that I had to take possession of the car that day, otherwise no sale, even though I had previously agreed with Stanley Liu that I would pick it up the following Friday. He eventually backed down and said I could sign everything necessary, pay, and take the car the following Friday as arranged.
That was yesterday. Once again, I drove out a second time to the dealership in an extremely uninviting neighborhood, from actual Downtown L.A., getting lost with the Waze directions for an hour+ again. When I called Mr. Liu, asking him how to best get to the dealership, first he told me that he's not from L.A. and doesn't know how, then told me to "Google it". When I finally arrived, I was ushered into the "finance officer's" office. She presented me with a contract that had completely different figures, costs, and charges than the one I had received the week before. I understood that there would obviously be a change as a result of the $12 monthly reduction, but there were many additional numbers changed.. Ruben Espinoza came in, and when I began asking about these 11th hour surprise numbers, told me that "I had had a week to read the contract". A contract that was altered without my knowledge and presented to me in their offices the night of purchase. He refused to throw in rear floor mats (an extra cost of $70), and I left without buying the car.
I'm actually relieved, because although I still want to buy another BMW, I feel that I dodged a bullet by refusing to make a purchase from such a consumer unfriendly, dishonest dealership.
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