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East Bay BMW
Pleasanton, CA
1,042 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,042 reviews
September 10, 2026
The staff are very friendly, professional, knowledgeable and efficient. The wait time was minimal and felt like receiving exceptional customer service. and efficient. The wait time was minimal and felt like receiving exceptional customer service. More
by anvaziri
Employees Worked With
Bobby Padilla
September 10, 2026
Our experience at East Bay BMW was exceptional from start to finish. Alejandro provided outstanding service throughout the entire purchasing process, creating a truly welcoming and pressure-free environment. to finish. Alejandro provided outstanding service throughout the entire purchasing process, creating a truly welcoming and pressure-free environment. He was patient, knowledgeable, and committed to helping us find the perfect vehicle, ensuring we had the opportunity to test drive multiple cars and explore all our options before making a decision. What really set East Bay BMW apart was their genuine commitment to customer satisfaction. Alejandro and the entire team consistently went above and beyond our expectations, making sure we felt confident and comfortable every step of the way. The additional perks and thoughtful touches offered during the purchase process were unexpected and greatly appreciated. The transition into the finance department was seamless, and the same customer-focused, no-pressure approach continued through closing. Every member of the team demonstrated professionalism, transparency, and a sincere desire to deliver a first-class experience. Thank you to Alejandro and the entire East Bay BMW team for making this one of the best vehicle purchasing experiences we have ever had. We highly recommend East Bay BMW to anyone looking for a world-class dealership experience. More
by davidfaw1200
Employees Worked With
Alejandro Ortega Sales Amazing
September 06, 2026
Service advisor Ben Simpson always makes coming to East Bay BMW an enjoyable trip. He explains what the car needs and when it will be completed and he doesn't miss its always on time or emailer. Bay BMW an enjoyable trip. He explains what the car needs and when it will be completed and he doesn't miss its always on time or emailer. More
by jlange36
Employees Worked With
Ben Simpson
September 06, 2026
Purchased new BMW through Aaron Fedtejo, He provided excellent service, is extremely knowledgable, is wonderful to work with and made purchasing a new vehicle a pleasurable experience. In the service d excellent service, is extremely knowledgable, is wonderful to work with and made purchasing a new vehicle a pleasurable experience. In the service department Ben Simpson provided excellent, friendly and timely service. Brian Dickerson was extremely helpful in showing us the features of the car. We are very happy with our experience at East Bay BMW. We are very happy with Aaron, Ben and Brian. We were especially impressed with Aaron; he is an excellent representative of East Bay BMW. Dottie & Norman Hong More
by Dottie
Employees Worked With
Aaron Festejo, Ben Simpson & Brian Dickerson
September 06, 2026
jason is my favorite salesman. he goes above and beyond for me and ive bought 5 cars from him in a year. he will always have my business he goes above and beyond for me and ive bought 5 cars from him in a year. he will always have my business More
by Greg Silva
Employees Worked With
Jason Cohn
September 01, 2026
Professional and friendly, issues with the car are explained well. Link provided for payment after the work has been done which makes it fast and easy to pick up the car. explained well. Link provided for payment after the work has been done which makes it fast and easy to pick up the car. More
by maleficentme
Employees Worked With
Ben Simpson
September 01, 2026
Great experience shopping and buying through this dealership. Ask for Bobby Padilla by name for a salesperson who was easy to work with and who tried very hard to make sure we got the car we wanted a dealership. Ask for Bobby Padilla by name for a salesperson who was easy to work with and who tried very hard to make sure we got the car we wanted at the price we were intending to pay. More
by postrow
Employees Worked With
Bobby Padilla
