East Bay BMW

Great friendly service, my agent Bruce was great, transparent pricing and everything was very professional. Will definitely continue to use them for our service needs. transparent pricing and everything was very professional. Will definitely continue to use them for our service needs. More

Kier Custodio provided an excellent experience! He responded very quickly, explained everything clearly, and made the entire process smooth and easy. The loaner car was great, and the inspection vi He responded very quickly, explained everything clearly, and made the entire process smooth and easy. The loaner car was great, and the inspection video was very helpful and informative. I really appreciate his professionalism, efficiency, and outstanding customer service. Highly recommended! More

Everardo Diaz, my service representative, was great. He has a great attitude and provided outstanding customer service. He has a great attitude and provided outstanding customer service. More

Ruiquan is amazing! Very easy to communicate and no hard sell, got my car back within the same day without any issues. Highly recommend Very easy to communicate and no hard sell, got my car back within the same day without any issues. Highly recommend More

Initial consult was clear about what all would be done, and the final price was lower than the quote. I appreciated Daniel's excellent explanations of every issue and, of course, it was nice to have a fina and the final price was lower than the quote. I appreciated Daniel's excellent explanations of every issue and, of course, it was nice to have a final bill lower than expected. More

Wait time short, communication great, very cordial staff, loaner car great condition, love the shared inspection video of vehicle loaner car great condition, love the shared inspection video of vehicle More

Ben is the best! Very knowledgeable and easy to work with, understands and exceeds customer’s expectations Very knowledgeable and easy to work with, understands and exceeds customer’s expectations More

Great service. Good coffee. Did not wait long in the morning to get my car in. Good coffee. Did not wait long in the morning to get my car in. More

My BMW came up with a critical error while I was driving on 580 just coming in to Pleasanton. I limped into the dealership without an appointment on a Saturday. They took me in immediately and since the car on 580 just coming in to Pleasanton. I limped into the dealership without an appointment on a Saturday. They took me in immediately and since the car was new, provided me with a loaner so I was on my way again in 45 minutes. Daniel gave me daily updates on the repair progress and was so accomidating. Top notch service and customer care! More

I’ve own 5 BMWs in the last 20 years and all have been serviced at a different dealership. I just a new x5 and decided to give East Bay BMW service dept a try given they are located just 20 mins away. I w serviced at a different dealership. I just a new x5 and decided to give East Bay BMW service dept a try given they are located just 20 mins away. I was very pleased with the service from my advisor. I will be coming back for any and all maintenance services. More