Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
East Bay BMW
Pleasanton, CA
1,005 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,005 reviews
June 26, 2026
It was a terrible experience. There was hardly any servicing to be done. When the car was handed over to me the hood was ajar on the left side. I gave the car in a perfect condit There was hardly any servicing to be done. When the car was handed over to me the hood was ajar on the left side. I gave the car in a perfect condition. The manager Amit had the audacity to say that I banged the car somewhere and the hood clamps are broken,. NONSENSE The under part of the car was presumably removed and never put back. It still hangs NEVER AGAIN More
by svk_kumar
Employees Worked With
Amit Prasad
June 26, 2026
It was the best premium experience I had at a dealership. East Bay BMW went above and beyond to make my car buying experience the best ever. Bobby is an excellent sales representative and his attitude and be East Bay BMW went above and beyond to make my car buying experience the best ever. Bobby is an excellent sales representative and his attitude and behaviour was so friendly that we felt very welcomed and well attended by him. From the moment he met us and till we left with our car, he was always there making sure that we get all our questions answered to our satisfaction. I would highly recommend to shop for BMW at East Bay BMW! More
by Bidyut
Employees Worked With
Bobby
June 25, 2026
This was my first time at this dealership for service as I had just purchased a 2013 128i. Alex was very professional and courteous. He listened to my request for a thorough inspection to make sure the vehi I had just purchased a 2013 128i. Alex was very professional and courteous. He listened to my request for a thorough inspection to make sure the vehicle was up to date on it's required maintenance. Alex went over everything with me in detail with regards to what maintenance was performed and outlined the recommended services as well. Overall, the lounge was clean and offered coffee, water and snacks. The lounge could be a wee bit larger as there was limited room for customer seating. While waiting I used the parts service counter to get the part numbers for some of the accessories that came with the car. Kevin was very helpful and was able to look up all of my parts requested. He even gave me a print out with parts and current pricing. Kevin explained the process for ordering the parts to picking them up or shipping them to my home address. I was very happy with the results and will be back for future services. More
by tjaymaxx
Employees Worked With
Alex in Service Dept and Kevin at the Parts counter
June 24, 2026
Had my BMW x5 serviced there and was helped by Kier Custodio who was knowledgeable and understanding. Overall great service and much appreciated. Custodio who was knowledgeable and understanding. Overall great service and much appreciated. More
by ndpenney
Employees Worked With
Kier Custodio
June 17, 2026
I've been an East Bay BMW customer for well over ten years and continue to return despite no longer living in the area because of their inventory options, and outstanding customer service. I had the years and continue to return despite no longer living in the area because of their inventory options, and outstanding customer service. I had the pleasure of working with Diana, Nick and James at my last visit and they were all amazing. Diana was especially great because she listened to my preferences and tailored the recommendations for my specific needs. She gave me "a white glove experience" that exceeded my expectations. More
by Astrra
Employees Worked With
Nick Clips, James Ylagan, Diana Diaz
June 11, 2026
I recently had my BMW serviced at BMW Pleasanton for an oil change, engine air filter replacement, and coolant flush, and I couldn't be more pleased with the experience. From the moment I arrived, the e oil change, engine air filter replacement, and coolant flush, and I couldn't be more pleased with the experience. From the moment I arrived, the entire service process was professional, efficient, and customer-focused. What truly stood out was the exceptional support provided by the Service Manager Everardo Diaz. They took the time to thoroughly explain the recommended services, the condition of my vehicle, and the reasons behind each maintenance item. Their detailed explanations helped me better understand my car's maintenance needs and gave me confidence that the right work was being performed. The Service Manager was knowledgeable, patient, and transparent throughout the process. They answered all of my questions in detail, provided helpful maintenance tips, and ensured I was fully informed before any work was completed. It's rare to find someone who combines technical expertise with such excellent customer service. The service itself was completed professionally and on time.Their commitment to customer satisfaction was evident throughout the visit. More
by Sujith
Employees Worked With
Everardo Diaz
May 30, 2026
No issues. Car serviced as promised. Instead of waiting at site Uber was used. Very smooth. Bruce Wong nice to deal with. Car serviced as promised. Instead of waiting at site Uber was used. Very smooth. Bruce Wong nice to deal with. More
by Nitram2244b
Employees Worked With
Bruce Wong
