Sanderson Ford Service is a Class Act! - eddie1george
Sanderson Ford Service is a Class Act! THANK YOU SCOTT HILL!!!!
I had a Huge Problem with the Air Conditioning in my 2013 Ford F150, after getting the Run Around by other Dealerships and Independent Repair Shops with Outlandish quotes to fix the AC I went into Sandererson Service and was introduced to SCOTT HILL. Scott is one of the Finest and one of the Few Service Advisors I have ever dealt with that took a Personal Interest in seeing that my F150 would again have a Reliable Cold AC. Scott took it on himself to work with the Extended Service representatives to Make sure everthing that was covered by Extended Service was indeed covered and paid for. Like all Extended Coverage Insurance, they get very Flakey when they have a Claim, however have no problem taking the monthly premiums paid. Scott took on my Extended Service Company Head On with the many rabbit holes the insurance company tried to create. Scott helped me with a Loaner Vehicle and made Sure every part that was causing the problem was replaced by a new part. The problem with the AC was not an easy fix and I did have to return to Sanderson Ford on followup visits. It seemed that when one area of the AC was repaired the problem would default creating additonal problems and freon leaks. Unlike so many Dealerships and Independents who only make excuses, Scott Addressed each and every problem with extreme Professionalism, Knowledge and the Very Best Customer Service that could be provided.
Service can Make or Break a Dealership, Example, we purchased a Infinity QX60 from a dealership in Peoria, the Service was xxxx poor, bad attitudes, and when the car had 58,000 miles on it being pushed into having the 60,000 service done which I rejected wanting only oil change. The service advisor in an attempt to sell a $2,000 service told me the "Differential Oil would be changed as well". I told the dummy, the QX60 was front wheel drive and did not have a "Differential"
Wow!!! Also at the time of purchase QX60 was sold a insurance policy for paint and door dings, Infiniti GM said the coverage only covered small dents but not the chip in the paint resulting with a dent. The Service Advisor at Infiniti wrote on my receipt that I refused 60,000 mile service when the vehicle was not at that milage which could screw up the extended warranty with Infiniti. Now we deal with Scottsdale Infiniti who is Totally Awesome.
Bottom Line, the Infiniti Dealership in Peoria I would not purchase a vehicle from ever. Infiniti of Scottsdale has an Awesome Service Dept like Sanderson and has our business.
As for my Next Truck Purchase Sanderson Ford will have my business moving forward which was the result of Service Advisor Scott Hill.
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