Patrick Olivares

Update: Upon posting this review, Goran, the owner, personally reached out to help resolve my concern. He was very apologetic for my experience and acknowledged the gaps in their service. He personally personally reached out to help resolve my concern. He was very apologetic for my experience and acknowledged the gaps in their service. He personally went to the DMV that same day and identified what went wrong. He agreed the AI service was faulty and they will cease to use it. He kept me up to date of developments, has since gotten my car registered, and mailed my paperwork/license plate to my new address. I am very impressed by and appreciative of his efforts to resolve this in a timely manner. I believe 3 stars gives fair acknowledgement to my initial experience, while accounting for their assistance since then. ———————————- I purchased a car from AZ Auto Gallery on 2/18/26 and it took 7 months to receive my title, registration, and license plates. The initial purchase of the car went smoothly, Patrick was friendly, and I did not feel pressured during the process, which I really appreciated. However, he had subpar communication skills prior to the purchase. When I purchased the car, I completed a DMV form to request the title and registration and was given a temporary registration/plate. On 4/13/26 Patrick left a voicemail that he was going through my paperwork and needed to get in touch about my plates (hadn’t received yet). I tried calling and texting on numerous occasions to arrange a time to come by. They never answered the phone. So, I was communicating with them via text and thought I had an appointment set up. BUT, as I was actively driving there, Patrick called to say I had been communicating with their AI service and I didn’t have an appointment. I asked if I could come in the next day. Patrick said he would look into it and get back to me; I never heard back from him. Again, my calls went unanswered and I was texting with the unhelpful AI. Not to mention, AI is harmful to the environment and stealing jobs from people. It was now mid-July, I would be moving out of state in a month or so, and I still didn’t have an appointment. So I finally told them I’m coming in on 7/23; I went in and a different person assisted me. They had to redo the emissions test for the registration; the test had been done in Oregon (where the car came from) but it needed to be done in AZ. They gave me a new temporary registration and said I was all set. It has been a month and a half and I still hadn’t received my title/registration/plates. I have since moved to another state and have gotten pulled over here for my expired temporary registration/plate! I looked on the AZ DMV website and my car’s VIN does NOT show that it is registered. Even if there was a delay with the mail and getting the plates, it should’ve shown up online as registered by now. I called them on 9/3 and left a voicemail explaining all of this and stating they need to assist me in resolving this asap. I haven’t heard back from them. More

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TC is great! Super knowledgeable….easy to talk to and really goes out to bat for you. I’ve gotten 2 cars from him and working on a 3rd here soon. Great communicat Super knowledgeable….easy to talk to and really goes out to bat for you. I’ve gotten 2 cars from him and working on a 3rd here soon. Great communication and dedicated to helping you out. I owe him Taco Bell from the last deal lol. 100% recommendation. More

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Very pleasant to work with! TC and the crew make car buying super easy and straight forward. This is was my fourth car through them and I'd gladly go back in the future should I TC and the crew make car buying super easy and straight forward. This is was my fourth car through them and I'd gladly go back in the future should I get another vehicle! More

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Phenomenal service. Bought 2 cars here.. will buy all my cars from them. Highly recommended. Bought 2 cars here.. will buy all my cars from them. Highly recommended. More

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Easy to work with and very friendly, dealership was very clean and they met my needs. very clean and they met my needs. More

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They make you feel confident every step of the way. Absolutely will be recommending this dealer to everyone I meet Absolutely will be recommending this dealer to everyone I meet More

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Love these guys! Friendly like family. Best, easiest car purchasing experience of my life. Great quality vehicle at a fantastic price. I really felt like they cared. Friendly like family. Best, easiest car purchasing experience of my life. Great quality vehicle at a fantastic price. I really felt like they cared. Good people! I highly recommend them! More

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Such a great dealership to work with! TC was so knowledgeable, courteous, and really went out of his way to make sure I had the best experience possible. The only place I will confidently TC was so knowledgeable, courteous, and really went out of his way to make sure I had the best experience possible. The only place I will confidently recommend friends and family to when looking for a car! More

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They were very friendly. They were interested in getting me into a vehicle that I would be happy with above all. There was a great variety of vehicles to choose from and they They were interested in getting me into a vehicle that I would be happy with above all. There was a great variety of vehicles to choose from and they were willing to work with me on the pricing. More

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I bought a car for my wife here as a surprise always a bit scary I want to thank the employees for taking the time help make it fun her coming to the dealer for her surprise The time you were willin bit scary I want to thank the employees for taking the time help make it fun her coming to the dealer for her surprise The time you were willing to take and that bow you guys found is very much appreciated it My birthday is in a few weeks hopefully she is working on my surprise there More

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